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Reviews 877
Anna Söderlund
Aug 01,2024Very bad customer service. I ordered over a week ago and my parcel is still not shipped!! No one replies to my several emails. Money was already taken from Pay Pal… If they don’t reply, I will start a claim with Pay Pal!!
Daniela Nievergelt
Aug 01,2024Shipping slow as well as customer service. Unflexible. After 1 week the order wasn't even dispatched & I left for my holidays. Tried to contact the customer service several times in order to ship to my holiday destination. I was told once the order was placed it wasn't possible anymore. The shipping with DHL requires signatures but being away I asked for the possibility to drop without. Not possible either. I asked for delaying the dispatch until my return. The item wasn't shipped anyways. This option wasn't possible either. I'm now waiting for the refund being back home. Asking if it's not easier to get the item shipped than processing a refund I didn't get an answer. LVR is selling high-end fashion - unfortunately the companies processes and customer handling is far from.
Consumer
Aug 01,2024Absolutely the worst customer service! They sent me defective items three times and each time it took weeks to either receive replacement or email from them. Last week I received once again defective item , immediately contacted customer service, they apologized and basically didn’t do anything to solve the problem! Receiving this many times defective clothes isn’t coincidence, and I already reported this store to the appropriate authorities.
Gra
Jul 31,2024Esperienza negativa,ti fanno pagare la spedizione Express 10 euro x consegna veloce in mass 48 ore ma come minimo ti arriva dopo 10 giorni. Mille chiamate ,mille e-mail ,tutti assenti ! Per non parlare della DHL ,chiamate a pagamento 0,50 cent al minuto e nessuno sa darti spiegazione sul pacco!
Eleonora Manzoni
Jul 31,2024Ho comprato una borsa jacquemus quindi non proprio economica. Spedizione 10€ tempi lunghi e in più pacco arrivato aperto, borsa palesemente guardata e rimessa nel pacco! Da chi? Mah !🤷🏻♀️
Teresa F.
Jul 31,2024Ho effettuato il mio primo ordine su LUISAVIAROMA il 26/07, pagando la spedizione espressa di 10€, consegna stimata 1-2 giorni lavorativi. Solo dopo il pagamento, e non prima, come può essere segnalato sulle homepage di molti e-shop in particolari situazioni, visualizzo l’avviso che “causa dell'alto numero di richieste, la spedizione potrebbe avvenire con 2-3 giorni di ritardo”. Dovendo partire per le vacanze tra qualche giorno mi si presenta un grosso problema per cui contatto il servizio clienti via mail, aprendo due richieste che tuttora non hanno ricevuto alcuna risposta. Successivamente contatto il call center (rispondono dalla Croazia) la prima volta mi dicono in maniera evasiva che ci sono dei ritardi dovuti al periodo di saldi (peraltro ho acquistato un articolo non in saldo), che non sanno quando verrà effettuata la spedizione e che in ogni caso non possono aprire un ticket di sollecito. La seconda volta in maniera poco professionale l’operatrice mi riattacca la chiamata. La terza volta, dopo mia insistenza, mi rispondono che con gli ordini sono fermi al 22/07, che certamente non riceverò nulla entro questa settimana e che non possono sollecitare l’invio. Data l’inadeguatezza dell’assistenza clienti, seppure volessi annullare il mio ordine, non saprei come fare. Esperienza assolutamente negativa e soprattutto servizio clienti pessimo!
Anne
Jul 31,2024Do not waste your time ordering from them! You’re better off getting second hand items. My partner placed an order for a pair of Rene Caovillas on the 15th of July. He then received an email of how there will be a payment verification needed which can take up to 2 days. We have followed up afterwards and this payment was accepted . Bear in mind he also paid the 16£ for express shipping 1-2 business day. One week later and still no update on this shoes or weather they will be shipped. I have been going back and forth with customer services demanding the 16£ back as the service wasn’t provided in time. The customer services have no clue what they’re doing and they will just repeat the same email in different words like u are a kid. The item has finally been delivered after 2 weeks and when it arrived I opened the box and the shoes are scuffed, one has a dent on the heel and the right foot was damaged and repainted on top. I have emailed customer services on Saturday the 27th and now it’s Wednesday the 31st and I have had no reply or anything from them. I proceeded to call again the line they have and the lady said she can only offer basic information over the phone and that I have to email pictures and wait for their reply. Probably by the time I will get a reply the return policy won’t even be valid anymore. No quality checks are being done prior to shipping items what sort of luxury retailers are you?Shame on you Luisaviaroma absolute scam!!! AVOID AVOID AVOID !!!
Martina Maio
Jul 31,2024App fantastica
Maria Cristina Mariani
Jul 31,2024Ho fatto un ordine il 24 luglio, il 29 ho inviato mail chiedendo quando lo avrei ricevuto…. Solito messaggio predefinito. Silenzio stampa , customer service inesistente, solito escamotage “A causa dell’alto numero di richieste bla,bla,bla”. Ho pagato 10 euro spedizione express per cosa. Mytheresa consegna dalla Germania in 4 gg con spedizione gratuita , anche durante i saldi. A mai piu
Clementina Palumbo
Jul 31,2024I bought two products in different times during the sale period and they both took almost two weeks to be delivered.
Jérémy Beaudouin
Jul 31,2024Je me permets de vous écrire concernant ma commande passée le 26 juillet 2024. J'ai commandé un sweat Stone Island, et il n'a toujours pas été expédié. Il est impératif que je reçoive cet article pour le samedi 3 août. Je trouve cela inadmissible surtout pour le prix !!!!
Mdc
Jul 31,2024Dear LuisaviAROMA, Online Designer shopping is hit or miss. . I bought a "Gucci" Logo Tank from Luisaviaroma & I'm having a running set of problems returning it. The 2nd DHL return link was sent approx 5-6 days ago. Within a few hours of opening the link my entire computer system & internet crashed for over 36 hours. That was serious. But first, The return DHL links aren't authentic & can't be successfully scanned by either the Post office or the DHL courier who came to pick up the package. DHL courier tried twice on the same day with supervisor support. The return is unresolved & the return window is shrinking, I'm sure luisaviaroma is happy about that. The poor stiff quality of this garment isn't synonymous with Gucci's Lux Appeal. This is why I'm returning it. I searched & investigated the GUCCI logo tank in sizing & price & quality. I paid $650 but it sells for 480 on FARFETCH. Also Gucci doesn't make this tank in XL as sold to me by Luisaviaroma! That is huge fashionistas, run from this store. Luisaviaroma has definitely changed business hands & I believe they may be now shipping from China. The quality & sizing is poor.
Stephanie Gille
Jul 31,2024No esta enviado todavia, despues una semana.
NC
Jul 31,2024It is a week since I made the purchase and despite my email to customer service, I have no sign or indication of Shipping.
Ludna Tomas
Jul 31,2024Love the website!!
Alia
Jul 31,2024UPDATE RECEIVED ITEMS TODAY AND VERY HAPPY. All items were as described and packaged in a big brand box. Only complaint is the delivery time was 10 days not 2. Ordered 8 days ago and still processing!! Paid £16 express one/two day delivery. Spent over £900 and not even received an email to confirm it has been shipped. Really disappointed and now anxious items may not arrive at all. Order number - T0011635291 - 24/07/2024 UPDATE ORDER HAS NOW BEEN RECEIVED ON 2 AUGUST SO 10 DAY DELIVERY BUT WORTH IT
Giulia
Jul 31,2024Bellissima app per shopping luxury, e bellissimo anche lo store di Firenze. Ottime proposte!
Bahar
Jul 31,2024Very good sale
Gala
Jul 31,2024Siempre trabajan muy correcto. Y en caso de la entrega de pedidos, y también en caso de devolución
AK
Aug 01,2024I have been ordering from luisaviaroma for about 10 years now, always fast shipping and great items. Somewhat long handling time last few times (when ordered sale items)