To leave a review you need to be logged in
Reviews 877
Sissi Efremova
Jul 25,2024Non è normale che pago 10 euro di spedizione per un regalo di compleanno e dopo 7 giorni e ancora in lavorazione non è stato manco spedito! Assurdo.
Dante
Jul 25,2024Ho preso due articoli,uno era palesemente il reso di qualcun altro(occhiali Gucci)..sporchi sui naselli. Ultimamente m interessava un offerta(collana Bicocchi) e acquistandola m é arrivata fuori dalla scatola originale sparsa nel polistirolo del pacco postale.
Monica Giordano
Jul 25,2024Unica pecca la spedizione paghi 10 euro ma come minimo ti arriva dopo 10 giorni. Prodotto impeccabile zaino north face pagato 45 euro in meno.
Stefano Trecani
Jul 25,2024Purtroppo le spedizioni sono lentissime ed il servizio clienti è inesistente. Ordine non ancora spedito a distanza di 8 giorni e il servizio clienti al telefono continua a ripetere che è colpa dei saldi ma non mi fornisce indicazioni su quando spediranno il mio articolo. La mia esperienza è decisamente negativa, vi sconsiglio di acquistare da loro..
Familia Tesleanu
Jul 25,2024Dear all, Is my second time i ordered from Luisa via Roma (first time i`ve had an normal experience) But now with my order being placed on 17.07.2024 and is still processing that is a dissaster. I know you will send a message with your appologies about the proccesing delays for about 2-3 days but the main problem is i don`t neeed this generate apology, i want some facts not words. You should try youre best in order that everyone receives their orders in time!!!!!
S Sp
Jul 25,2024UPDATE two weeks after the cancellation of my order and I’m still waiting for my money. As always I send an email and still waiting for response. I made an order last week. I paid 26 euros for express delivery. I week later the order is still processing. I send two emails for cancellation because I’m leaving tomorrow for a month and I won’t be able to receive the package or return it besides the fact that I paid for express delivery. I never got an answer from no one. The order is still processing. Extremely bad customer service and it’s at least upsetting that I paid extra 26 euros for express delivery and a week later I have no news.
Ricardo Clement
Jul 25,2024Aun no recibo mi compra
C Ng
Jul 25,2024Placed order on 19th, order is still processing for more than 4-5 days and I figured I ordered the wrong color so I email them to see if I can change the color. No reply, and I emailed them to cancel the order and refund. no reply again Called customer service and she asked me to send over an email for cancellation I just want my money back now!
Davide Galasso
Jul 25,2024Very beautiful
Weruska
Jul 25,2024Tutto perfetto 👏🏻👏🏻👏🏻
Alessia
Jul 24,2024Tempi di consegna lunghi, nonostante venga garantito un servizio express. 8 giorni per un ordine dopo aver pagato €10 di spese di spedizione. Non ci siamo
Tiffany Maganuco
Jul 24,2024È la prima volta che acquisto su questo sito e penso sia anche l’ultima. Ho effettuato un ordine pagando 10 € per la spedizione, quindi mi aspetto che in 1/2 giorni il pacco arrivi a destinazione invece lo vedo sempre in LAVORAZIONE e nessuno del servizio clienti sa dirmi quando partirà. Esperienza pessima 10 € per aspettare il pacco che arrivi non si sa quando.
Ilaria
Jul 24,2024Pessima esperienza.Ho acquistato online pagando 10 euro di spedizione express per ricevere il pacco in 1/2 giorni. Dopo 9 giorni il pacco non era ancora arrivato. Ho chiamato il loro servizio clienti e nessuno sapeva darmi risposte o quantomeno risolvere il problema. Ho chiamato il negozio e anche loro nulla. Pacco mai arrivato e servizio clienti pessimo!!! Tutto molto sgradevole è assurdo.
Veronica
Jul 24,2024Non è possibile che ti vengano addebitati 10€ per la spedizione express, ma del pacco neanche l’ombra!! L’ordine risulta in lavorazione da 7 giorni ormai…capisco tempi più lunghi dovuti a periodi di saldi come dicono loro, ma almeno avessero la decenza di non obbligarti a pagare 10 euro per una spedizione express che di express non ha proprio nulla!
Mario Romano
Jul 24,2024ASSURDI. L’assistenza clienti, su mia segnalazione dice, con tono arrogante e maleducato:”non si può sapere quando partirà il suo pacco, potrebbe volerci anche UN MESE!!” ARROGANTI, IGNORANTI, NON PROFESSIONALI, MALEDUCATI, INSOLENTI ED INDOLENTI. NON comprate da questi signori!! Io farò ricorso a PAYPAL (Santo Paypal) dopo di che cercherò di dimenticare questa esperienza orribile
Shay D
Jul 24,2024I’ve been trying to contact your company for days about order T0011615437. It still says processing and i desperately need it before I leave for holiday next week. It’s been more than the estimated shipping time. Also my first order T0011612126 was cancelled without my knowledge. Then I received an email that says “ As per our previous email, while performing a routine check of your transaction, we were unable to confirm the details of your payment information. Therefore, your order has been cancelled and we have issued a refund.”. No one ever tried to contact me and now the items are not in stock
Cedric
Jul 24,2024I ordered in the past on Luisaviaroma and usually customer service was reactive but this time i returned my order T0011569044, they have received it almost a week ago (WB/2024/87836) and I still haven't received my refund. The return is still marked as "generated" on my account and I contacted customer service and they didn't reply. I don't understand why it takes ages to process returns but given the price of items & the amounts your client spend on your website (we're not ordering 3€ Shein or H&M tshirts), we expect to have our money back quickly when we return something and have a proper Customer Service and fast return service. I know you're using GXO Logistics as your provider but you should consider changing because this is not acceptable for a luxury retailer to bo so slow at processing return and it's clearly a downside that can prevent me to order again...
Frau Andreja Žužić
Jul 24,2024I had a great experience with this webshop. They have a huge range of products to choose from, and the app is very easy to use. Plus, the delivery was really fast. I highly recommend this site!
Sarah lings
Jul 24,2024Horrible service for a luxury retailer, please don’t take chances overseas, I happen to be in Europe currently and it’s still taking this long- all the while i paid for express delivery. I ordered a pair of Rene Caovillas that still appears to be in stock. Only once I placed the order did I receive a notice that they were experiencing delays. I’ve emailed since the 18th of July and have still not heard back … received no tracking number or nothing, I needed these asap as I’m set to return home soon so Ive had no choice but to cancel.
El Gringo
Jul 26,2024Nul !! Alors ok le prix est intéressant mais franchement l’expérience d’achat est médiocre et gâche tout. Pour un soit disant magasin de luxe, c’est limite. 4 jours que j’ai passé commande pour une sacoche Jacquemus et rien. Aucun retour de mes différents mails au service client. On trouve bien plus professionnel ailleurs.