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Reviews 877
Suramer
Jul 18,2024Six working days have passed and the order has not been shipped yet. Feels like a scam. (Order placed on the 15th, today is the 23rd) They replied this is due to high volume of orders during sales. Well, I am sorry. If you do have such volume you should reinforce staff or offer free express delivery of advice clearly upon placing of the order. I will not repeat with this trader and I do not recommend.
Gosia
Jul 18,2024Nie polecam. Zamówiłam 4 dni temu kilka produktow, od 4 dni czekam na wysylkę, na maile nie odpowiadają, na infolini zdawkowe odpowiedzi ,zero pomocy.
Alessandra Cassani
Jul 18,2024Qualità, prezzo e programma fedeltà ottimi
Cyril Marinelli
Jul 18,2024Aucune livraison de prévue aucune réponse de faite ! Ce sont des voleurs ! Payer 10 balles une livraison vip pour ne rien avoir en retour c une honte ! A fuir vraiment
Valeria
Jul 18,202410€ di spedizione e il pacco è stato spedito il terzo giorno lavorativo da quando ho ordinato (quando sul sito in teoria dice 1-2 giorni) Corriere DHL che prende in carico il pacco il martedì e consegna VENERDÍ (forse! Perchè oggi è giovedì e mi hanno chiamata dicendo che arriverà domani quindi dopo TRE giorni lavorativi.) devo aspettare 3 giorni avendo pagato 10€ di spese di spedizione per fare il tratto Firenze - Napoli?! Come se non bastasse ho provato a scrivere sia via mail che via Instagram al brand e non ho ricevuto risposte!! Assistenza clienti quindi inesistente! PESSIMI. Mi auguro almeno che il pacco e il prodotto all’interno siano perfetti.
murfie mer
Jul 18,2024I am extremely dissatisfied with my recent experience. I opted for Express Shipping, which costs €26 instead of €16, because I needed my order within 1 to 2 business days. Unfortunately, it turns out that the shipping time is separate from the processing time, which is misleading. Additionally, I have been trying to cancel my order, but that is not possible either. The customer service is very poor and unhelpful. It has been 4 days, and my order is still 'processing' and has not been dispatched. Luivisaroma covers themselves in the replies below by only guaranteeing delivery times 'after processing' but never addresses the fact that they do not tell customers how long processing takes. Do not buy from here if you need your item anytime soon. It's pretty ridiculous.
Marcus Breen
Jul 18,2024Order process was really quick and simple (and also offer apple pay which is great!)
Fifi
Jul 18,2024Trading in the U.K. but have no understanding of U.K. law and consumer statutory rights. Return policy does not comply with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013. They are making a ridiculous amount of money unlawfully retaining the standard outbound delivery charge (£16) on returned orders. Customer service is completely useless and incompetent. Go-to response seems to be to refer customers to their terms and conditions and returns policy - which of course is the very problem, as it does not comply with U.K. law. Unfortunately they do not seem to understand this or are perhaps unwilling to. I can only imagine how much money they are making by retaining such charges. Avoid. They do not have a U.K. establishment, which makes it very difficult to get any form of legal redress through the usual route of issuing a money claim online. If you are buying luxury items, make sure you buy from a U.K. company or an international company with a U.K. establishment to protect your statutory rights. Re response - offering a free return does not make you compliant with UK law. Please seek legal advice.
Raynod Booker
Jul 18,2024DO NOT ORDER FROM THIS PLACE. THEY SHIP VIA DHL WHICH HAS THE WORST CUSTOMER SERVICE. AFTER GOING BACK AND FORTH THE COMPNAY DID NOT WANT TO TAKE MY RETURN BACK.
Aisha
Jul 18,2024I’m literally in absolute tears right now , im a 16 year old and i got my first pay check and decided to order beautiful new balances from this website (luisaviaroma) on Sunday 13th July and it’s now Wednesday 17th July and my ordering is still processing. After hours of crying I then decided to pay for a website to call the Italian company and staff have also been very helpful , telling me because of a sale it will take about 4 days to get shipped . I need this order desperately before Saturday 20th July 2024. If I get my order before then , I will delete this review . My order number is T0011582249. I also paid for express shipping which was £16.00. Please I beg the staffs to make my order come before Saturday 20th July and an amazing review will be going towards this company.
Angelina Scott
Jul 18,2024Still waiting my order of 500 pounds. I ordered 1 week ago and still in process ..... I wont order anymore here ... I wish to read the review before to purchase
Tiziana
Jul 17,2024Per quanto riguarda la mia esperienza ho fatto un acquisto il giorno 12/07 e dopo aver pagato una spedizione alla modica cifra di €10,00, con la promessa di una consegna in 1-2 giorni lavorativi mi sarei aspettata un servizio di consegna più rapido o come minimo avere qualche aggiornamento riguardanti lo stato dell’ordine, invece non ho ricevuto alcuna attenzione da parte vostra. Sinceramente è la prima volta che acquisto presso di voi e ho avuto un impressione alquanto pessima, spero di ricredermi.
Pia Campagna
Jul 17,2024Ho acquistato sul sito già due volte e mi sono trovata benissimo: sito molto bello e ricco di prodotti, pacchetti imballati con grandissima cura e tempi di consegna veloci.
R E D
Jul 17,2024Hello ,my order will Be shipped today ? Thank you
Stefania Mantovani
Jul 17,2024Con 10€ di spedizione bisogna offrire un servizio all’altezza. Il pacco dovrebbe esser inviato il giorno successivo, non bisogna aspettare 5 giorni come mi ha detto il servizio clienti telefonicamente ed altri 2 per riceverlo. Da rivedere 10€ di spedizione con articoli già costosi o vengano spediti nell’immediato in modo tale da giustificare un minimo le spese!
J.O.A
Jul 17,2024I was told delivery take 2-3working days but I am in my 4th day now and it still showing processing.Delivery times is a lie don’t fall for them .
Владимир Булачек
Jul 17,2024I'm still waiting for my order. But the buying process itself is terrible. The customer service took a long time to respond, and it also took a long time to send the goods to me
Grace Ilagan
Jul 17,2024Great service! Shipment 🚚 on time, variety of choices. Thanks! Keep it up!
Lara Francesca Anselmi
Jul 17,2024Esperienza di acquisto ottima come sempre!
andrea
Jul 18,2024Articolo ordinato di lunedì, oggi è giovedì e ancora appare in lavorazione.. capisco che è periodo di saldi, ma come tutti anche altri siti fanno i saldi, e perlomeno spediscono in tempi ragionevoli. Non si sa quando verrà spedito l'ordine, se chiami l'assistenza ti rispondono dalla Croazia e non sanno dare informazioni neanche loro. PESSIMO - ASSOLUTAMENTE DA EVITARE