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Reviews 876
Ruth Rodgers
Nov 18,2024Product was as described, arrived on time, and met our needs perfectly. Well made and well packaged, with a re-usable storage bag included.
DPreston
Nov 16,2024Very quick delivery. Exactly what I ordered which was a replacement canopy . As it is off season I haven’t actually installed it yet.
Terry Rummel
Nov 16,2024Great customer service
Jeremy Aaron
Nov 16,2024This is an update to my previous post on MidTown Umbrella. After leaving the initial post, I woke up this morning to find the company has made the wrong, RIGHT! Midtown Umbrella has reimbursed me for the initial umbrella ordered due to an incorrect order that was sent (a wrong color). My second order finally arrived yesterday. I have not yet opened the package but I’m hoping that the color and style are correct. Nate at MidTown Umbrella has issued not only a refund for the first order but has also given me a cover for the umbrella free of charge , which cost approximately $70. Midtown Umbrella definitely provided a great customer service experience after my initial issue and notification to the company.
customer
Nov 13,2024We looked awhile to find the right umbrella and I believe this one is it. It was easy to order and quick delivery. I like the construction of the umbrella and the easy tilt, and I'll report back in, in a few years.
Julie Yeggy
Nov 13,2024I had some trouble with my LED swilt light. Nate from Midtown promptly problem-solved with me and sent me out a new solar panel. It works perfectly now. Their customer service can't be beat!
Wing S Yu
Nov 13,2024Amazing product and customer service. I can always get someone on the phone to help me. Super responsive and effective followup.
Gold Ridge
Nov 12,2024Answered this twice already, we ordered 11 umbrellas which stated on the website were in stock. Then later received email not in stock, we cancelled and ordered somewhere else that had them in stock for a lower price
Michael Dadario
Nov 11,2024the hole is not deep enough to hold the bolts and ripped out at the first wind.
Jennifer Clark
Nov 10,2024Thank you for such a prompt delivery!! I received my umbrella in 2 days.
Jennifer W
Nov 09,2024The products are beautiful and well made. The colour I had ordered was exactly what I hoped for. The only thing I can really complain about was the instructional video on the assembly of the umbrella. It was quite a bit more complicated than what was shown and luckily I have a neighbour who is very savvy about all things around the home. It took us almost six hours to figure out on a very hot day.
Jan
Nov 09,2024The umbrellas are beautiful.
Lynn Hughes
Nov 08,2024The covers are very nice. HOWEVER; WHAT ARE. THE RODS FOR AND WHERE DO I USE THEM? VERY FRUSTRATED THAT NO INF.ORMATION OR INSTRUCTIONSK WERE INCLUDED
Annettes
Nov 08,2024Quick delivery. Second time ordering. Very impressed by the quality and look.
Herb Crowe
Nov 06,2024Outstanding customer service! After 2 years the rope on our 9' patio umbrella broke. I reached out to Midtown for warranty claim. Within days the claim was resolved and a replacement frame was on it's way! Easy and thorough process!
KELLY EXNER
Nov 06,2024I asked that this order be cancelled as it was NOT what I ordered… COLOR WAS INCORRECT AMOUNT WAS INCORRECT DO NOT SEND THESE UMBRELLAS
Veronica Harrington
Nov 06,2024I had a request for bolts I lost. The gentleman I spoke too was more than happy to send what I needed at no cost. I received them within a couple days. Company is great and we love the umbrella and stand we purchased.
Ron Coakley
Nov 05,2024I received what I ordered in a timely fashion.
Carol Sparks
Nov 05,2024Love my new yellow unbrella
Tracy Lewis
Nov 18,2024Helpful answers when I had question regarding my purchase Great quality product