To leave a review you need to be logged in
Our partners constitute of several leading travel planners and sightseeing deal suppliers, beside others. This association of ours lets us have exclusive access to the latest offers and deals for all major U.S. cities and beyond. Additionally, we also work with travel experts who always weave a customized travel plan amazingly for you to suit your pocket and to let you make the most out of your trip
Reviews 779
Skylar
Feb 06,2020Over a month after ordering, ticket was never received. UPDATE: Customer service contacted me after posting this review. The rep was very polite, after speaking with him I received my e-ticket within the hour.
Yol
Feb 06,2020Well, I wrote a bad review because of the way I was treated. Victor contacted me and resolved the issue I had. I receive an e-ticket and was able to travel without any problem. Thank you, Victor, for your time and your understanding because I did not know what to do in that situation. Booked a flight with myflightsearch.com, I received a booking number and later one requested for me to send verification info, which I did. They sent me a second email to let me know they cannot process my ticket because the prince went up. I called customer service, many times and got disconnected a few times. I finally spoke with someone who made believe apologizing but wants for me to pay $400 more on the same ticket. This company is a big Scammer and people need to be aware of them so the same mistake stops repeating over. Booking #361430. PLEASE, PEOPLE, KEEP PASSING THE MESSAGE BECAUSE I WILL POST THIS MESSAGE ON FACEBOOK ALSO.
Suzanne D
Feb 04,2020I booked a my flight on November 11, 2019. I received a confirmation number but it said "Pending" for days. I called them back on November 16,2019 and was told that it never went through and they would issue me a refund. I received the cancellation email, but no refund. I was told it could take up to two billing cycles. I have called and been hung up on numerous times. I have been transferred to automated lines. On January 17, 2019 I was told that a paper check would be mailed to me withing 5 business days and I still have not received anything. Today, I was told that customer service was not available. DO NOT USE THIS COMPANY!!! I am currently looking for a number for the better business bureau. ***Just to edit this. I received a voicemail from Andrew and when I called back I couldn't reach him or Victor. Was told Andrew didn't work today and I could call Victor back in 4 hours. Now he's gone. I was given a number to call by Roselynn and it was a sex line to talk to "hot girls". And they also said that there is No Supervisor in customer service now.
Rosa Meza
Feb 04,2020Please please never buy tickets in here I had an emergency I buy 5 tickets i lost my flight this morning my kids are waiting for me I don't know how to tell them that I'm not gonna be able to see them because this people stole my money now I'm still at the airport with no tickets and no money and I'm not gonna see my kids 😢ðŸ˜ðŸ˜ðŸ˜ðŸ˜
Megan Yocum Biega
Feb 03,2020I had a death in the family and had to cancel our trip. When I called them they explained we had tickets that were non-refundable but recommended calling the airline direct since there was a death. I spoke with the airline and due to the death they refunded my money. The airline was fantastic with communication and got me answers quickly. The airline had to refund it to My Flight Search, who was then supposed to refund it to me. It has been FOUR months and I still don't have my money back. I have called numerous times and every single time I call I am told something different ...such as, "it will be on your card in 14 days" then "we need 30 more days" or "we don't have the money from the airline yet". No one is consistent with telling you anything and the fact that they have received the refund from the airline and will not return my money is infuriating. I spoke with an attorney and plan on taking legal action since I haven't received my $806.00 refund FOUR MONTHS later. I would never recommend anyone to use this company. UPDATE: Within less then 2 hours of my review I received a call from Victor. He was very nice, the only nice person I have spoken with at this company. He apologized for this and said he would call me back with information later today. He called me back and said he is issuing me a refund check and I should have it in a few days. I'll update this post with progress.
MylesJr Eugene
Jan 29,2020I had to post an IRATE OPINION in order for them to email me my eticket wow really, the customer service is severly lacking first they're and airline now they're an travel agent I've booked and paid for air travel and there's noway that it takes 24-48 hours after you've purchased an airline ticket to receive the damn ticket, I will NEVER purchase from them again and I will make sure my friends and family NEVER purchase from them, I did however recieve my eticket along with an apology and $86 and sum change off on my next booking of which I'm on the fence about booking, I did however call SPIRIT airlines and they confirmed my round trip flight and itenerarry, so thanks to Vicktor I guess all is well!
Nancy Iskierka
Jan 29,2020Still getting the run around. .12/13/2019 we got an email saying we were getting the refund. Weeks ago they verbally said we were getting a refund. Now, just leave a message for no one to get back to you. Booking no. 335193
Mel
Jan 25,2020The one time I don't check reviews when booking with an unknown travel site. I found these guys through Rakuten which made me think they were legit. NOPE in a big way. Booked flights to Key West and 3 days later still had not received tickets. Called and was on the line forever and of course no one speaks fluent English which tells me its overseas somewhere and a bigger scam then I first imagined. Supposedly they are cancelling my order. Not holding my breath on that one so I went ahead and disputed with my CC to make sure. I also plan on having my CC company shut down that card and send me a new one because according to many reviews they will make additional charges on it without consent. Lesson learned to do my homework even when going through reputable sites.
Donna
Jan 24,2020SCAMMERS After MyFlightSearch.com wrote their crafty response (way below) to my original post... I edited and added a final response for those checking reviews. Read all the way to the bottom. .. for initial post, my second post responding to their post. Call airlines directly - Or Google flights- then Expedia or Kayak - Other Reputable vendors out there. Google reviews BEFORE you conduct business with anyone. It is America 2020 after all. A time when some people will rip off their own Mom, for a buck more in their hands. (Sad) (original post) A Las Vegas Police Officer gave me THIS link to file a complaint on. I got scammed also! TWICE I booked in 2 days - File a complaint - I am going to post this on each persons review that got ripped off and put through time and money sucking stress and aggravation. **************************************** If you want to file a complaint report, you can go to IC3.gov. **************************************** According to the helpful Las Vegas Police officer, that is a Federal fraud website who has jurisdiction for online purchases. Hope this helps. ***Edit written after MyFlightSearch.com's response... In response to their post... Yes- I booked TWO trips NO - You did NOT email me the tickets from the FIRST one- That SHOULD have been to me NO later than YESTERDAY. Interesting how AFTER I sent email with Police cc'd on it - Then ALL the sudden, one ticket came in my email and you over and over kept calling my phone WHY would I deal ANY further with you people??! And when I DID pick up after I missed like 7 calls - WHY didn't you answer or return any of my calls over the past 24 hours PRIOR?? Your site claims 24/7 Customer Service. ONLY after my email w PD and my online posts for OTHERS to get help with your scamming, via government site... Did you CALL me. MAYBE- If you put as MUCH attention into running a reputable and respectable business... You wouldn't HAVE to spend your time on complaint blogs, trying to sugar coat your reflections. You all run a very poor and crooked business. If you don't like reality posted out here ... CHANGE something on YOUR end and HOW you conduct business. It's despicable what THIS many people get caught in! "ADDED" note posted after I went to listen to voicemail ... When I signed in to listen to my voicemail... Before the voicemail came on ... "VERIZON" had a message that "The caller has changed their number from the actual number they have called from". In other words... They must be using computerized methods to make their phone number " appear to consumers" as DIFFERENT than the ACTUAL number they are calling from. Legitimate businesses have nothing to fear in being TRANSPARENT. Just like when you get your confirmation that said "Congratulations your tickets are BOOKED!" NO - they are NOT They put a nifty little paragraph - which prints at the bottom of a second page (if that doesn't tell you how far down in your email they stick it) which basically says your tickets are not confirmed until they clear your credit card and issue you your e-ticket. Then is goes to say that in some instances, the tickets may be at a higher cost and you have the option to book or cancel. WHY are they NOT at the COST you BOOKED at - Like ALL "Reputable" OTHER sites that sell tickets... And WHY are you NOT getting your E-tickets in your email - Within 30 seconds to a minute - Like ALL the OTHER sites (that are reputable and running respectable businesses)??? You will risk getting useless tickets (as some victims of the company have posted) You will risk "NOT" have peace of mind your trip is ALL SET and TRULY Confirmed Like me - You WON'T get your tickets within their 24 hour timeframe - Not even by the second day. ONLY if you cc the Police Dept or BBB or Online gov complaint center - will this company miraculously all the sudden email tix - then will call your phone an immeasurable amount of time. ... Like me, you will have to CANCEL the HOTEL you Booked, that coincided with your flight path and layovers - Which will keep you from spending time and adventuring around Rome or some other destination, you looked forward to experiencing - In addition to your original plans. Hopefully like me ... You ARE able to CANCEL that lodging and GET your refund. Definite boiler room, Scammer operation going on here. Disrespecting, time sucking, stress inducing, peace of mind and trust destroying, self-centered, unethical, irresponsible, unprofessional, deceptive BOILER ROOM OPERATION that SHOULD be SHUT DOWN to PROTECT future consumers.
Thomas Elliott
Jan 24,2020Following proper protocol, I canceled a booking at MyFlightSearch. Getting the refund resulted in a lengthy dispute. On seeing my unfavorable review, agent Victor expressed dire concern and made a full refund. I am giving MyFlightSearch 5 stars because there is evidence that this company is sensitive to its reputation and is trying to upgrade. I think they are moving in the right direction. Tom Elliott - CANADA
Todd M
Jan 21,2020My best guess is the positive reviews on this site are from fake customers. There is nothing I can say that's positive about this company. I found it through a cashback site which I trust, but that ended with the "purchase" of my flight. 3 different friends and 3 different experiences during checkout. For me, I used my cashback site, booked, and entered a "coupon code" for $10... cool... i saved $40 over Expedia. I checkout, and am notified I'll receive my tickets within 5min -24hrs... this is an international flight... so, fair? sure. First thing I notice is an extra $3000 charge added to my credit card transaction. Next, I didn't receive tickets after 48 hrs. I called my credit card company to notify them and requested a refund/cancellation through MyFlightSearch, which they "processed" for the next 10-15 days. Second friend used the same coupon and got a different amount off, which is strange. Was also overcharged $3000 to which his CC automatically issued a fraud warning and cancelled the transaction. When contacting myflightsearch they tried to get him to turn over drivers license and passport numbers. Um, No... Red Flag. Third friend was in checkout and being asked for his passport information including numbers. He immediately cancelled his transaction without completing. I had to issue a fraudulent transaction with my credit card company. Buyer beware.
STAY AWAY FROM THESE IDIOTS
Jan 21,2020I can't give these clowns a zero and they definitely don't deserve a rating of 1. I went through booking process and after they get credit card numbers they seem to not be able to secure your flight. I was told my flight was canceled and I would not be charged. I thought ok well I guess I have to try again so I did. They accepted my card and sent confirmation then 3 hours later they told me this was no longer valid and they canceled my seat for entire flight. I was very p#ssed and called them and they tried to tell me to send pictures of all my identification front and back. I told them I better not be charged a dime and they nearly destroyed my vacation plans. Do not deal with these con artists. They are a bunch of east Indians trying to scam you for ALL your personal information like your credit card, passport numbers and more of your personal information. This crap is not acceptable. THEY WILL ONLY SCREW YOU NO APOLOGY IS ACCEPTABLE. THIS COMPANY COMPLETELY F@CKED OVER MY VACATION. I WON'T GIVE THEM THEIR REQUEST TO CALL OR SUPPLY MORE INFORMATION AND FOR THEM TO WASTE ANOTHER SECOND OF MY TIME. ITS BEYOND ME HOW THIS HAPPENS. MY VACATION IS VERY IMPORTANT TO ME AND DON'T NEED THIS INCONVENIENCE. I WANT TO WARN OTHERS OF WHAT THIS COMPANY IS AND HOW SERIOUS THEY TAKE YOUR VACATION. I STRONGLY RECOMMEND NO MATTER THE INCONVENIENCE OF AN APP NOT WORKING TO JUST STAY WITH COMPETENT FLIGHT COMPANIES AND EVEN CALL THEM BEFORE GOING THROUGH EVERYTHING I JUST WENT THROUGH ... T W I C E !
Codie
Jan 18,2020American Airlines issued me a refund on a flight I booked for my husband. After many attempts to get my $$ a supervisor named Victor helped get me a check issued. Although I had issues the first time I tried to deposit the check in my bank, Victor was good to stay in contact with me and try and get the issue resolved. I finally was able to get my $$ back today. I appreciate Victor’s customer service. Even though the situation was very frustrating he was extremely helpful and assured me that I would get my $$. Thank you Victor!!
Susan
Jan 17,2020Nick helped me through at the end when my booking got canceled. They kept my same price although the prices went up and I was very pleased with the service received by My Flight Search. I have been anticipating this trip for months since I found out I had cancer and it has been on my bucket list for my whole life. I am an older woman and it was rough to hear that I had reservations one day and didn't the next after making hotel reservations for my trip. But, as I said, Nick pulled me through the rough spots and they came through for me in the end. Happy Customer
Jan Overduin
Jan 15,2020Victor was very helpful in answering my questions.
Adam
Jan 14,2020Victor helped me for my reservation. He is awesome.
Matt
Jan 12,2020Victor Decide was professional and courteous.
Lisa Carpenter
Jan 10,2020The gentleman was very nice in assisting us.
David T.
Jan 10,2020Victor was very responsive and resolved the problem very quickly and professionally.
4045 Spencer Street, Ste 402, 89119, Las Vegas, NV, US
http://www.myflightsearch.com
Terry W
Feb 07,2020Harry was excellent everything went smoothly!!!