We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.
Superb service, speedy delivery and professional.
Excellent 👍
I ordered a Westend armchaiy the same as the one I ordered a week before. The first one was very nice, perfect chalk white colour to match everything, soft & elegant velvet and the silver base as I asked the company to customise for me, I am quite happy with the 1st one in my living room, it’s small in size but very comfortable and chic I can fit it anywhere in my house, it really looks perfect in my house and I ordered the 2nd one which is not delivered comes in 2-3 weeks, delivery of the first one was very good & fast, I totally recommend it👍👍👍
Great service. Quick delivery , have to return items as it was damaged , hassle free delivery and got replacement without any issues
From ordering to delivery was faultless, well informed from payment to pick up & delivery times. Chair arrived well packaged and in perfect condition, small ammount of work to do fitting the legs and ready to use. Chair is real quality furniture feels very solid and should last a long time. We are very pleased with purchase and would definitely recommend.
Wrong item sent . Website said they had the item . Then I had to phone and they didn’t have item was out of stock
Great service, fast delivery. Love love LOVE my chair!!
Quality excellent of tiles as fast delivery
Quick and efficient delivery and order process
I am delighted with my new purchase the ordering was easy and it didn't take long to come I was informed what time my items would arrive and two nice men brought it I for me and left it where I asked,it is a bit big but that was my fault for not measuring first but it does look good.
Good delivery. Great cover for our hall radiator.
Lauren Calico Lounge Chair offers a Quality product at a great price point. Firm seating with perfect seat height. It is a classy piece of furniture, sophisticated, chic and elegant. Good service delivery
Beautiful piece of furniture Fast efficient delivery Communication excellent
To date I have had a very poor experience with this company. I purchased a sofa online. I contacted them approximately a week later as they had not sent any confirmation or receipt of my order. When I called only then did they send the necessary correspondence. Today the sofa was delivered. Unable to fit into the lift I was told by the company that I had to speak to the delivery driver and negotiate getting the sofa into my home. When informing them that was not for me to have that discussion they spoke to the delivery gentleman themselves and he agreed to bring the item up the stairs. On inspection the item was marked and damaged so hence i could not accept it. I was offered a ridiculous discount and therefore requested a replacement. The person who recommended this company to me called the company to discuss our concerns and embarrassment. She was informed that Kerry would contact me as a matter of urgency and she has not. Another colleague stated that he overheard Kerry had called and left a message. This is untrue as I do not have an answering service on my phone. I have been left with no furniture and no information to state when this matters will be addressed. Due to my experience I would not recommend this company and will not be using them to purchase any further items for the intended properties I had planned to stage. I will update this post with the outcome. UPDATE: I received a call from Kerry 2 days later who arranged for a redelivery. It came today and I was pleasantly surprised to see the 2 lovely gentlemen that attempted to deliver the items on Tuesday. Chris and Mario apologised profusely on behalf of the company. What an asset these guys are to my furniture UK. Thank you for addressing the issue Kerry.
Very high quality 👌🏼
Truly 5-star service, delivered on time, excellent product, and a good price too!
other item i saw on Instagram in Tanya walls home so i purchased it. so happy it came fitted and it very strong. makes my bedroom look classy .thanks again
Prompt delivery. Side tables are absolutely stunning
Good stuff as described on website 👍
Amish Master
Jul 17,2024Second order for different items and once again very happy. Highly recommend your furniture.