We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.
Excellent quality, reasonable priced furniture. We purchased the bedside & dressing table set, pictures don’t do it justice extremely pleased with it! Prompt delivery and kept informed during time slot. Would absolutely recommend.
Great products, great prices, great delivery. Love my new furniture and get lots of compliments from friends & family
Fast delivery great chair
My bedside tables are absolutely beautiful. Very good value for money and the communication and delivery were outstanding too.
I stumbled across MF online and liked what I saw but was a bit apprehensive as investing in a new dining table and chairs would not be a cheap mistake to make if it didn’t prove to be good quality etc. I phoned MF and asked if they had the chairs I was interested in in their showroom which they did. He kindly sent me a couple of photos and a video which reassured me as it looked good from the video .i went ahead and placed my order, also partly swayed by the fact it was all in stock. So many companies these days have massive lead times to obtain the goods. Within a couple of days they gave me a delivery date for later that week. This was the only day not convenient for me so I telephoned and no problem, they put it back another day. Great communication from delivery company with 2 hour slot provided the day before. And wow, the furniture was packaged the best we have ever known and chairs were fully assembled so only needed to put legs on thr table. The quality of these items was absolutely incredible. They look and feel very high end and are stunning. We are so impressed and would 100% recommend MF and will most certainly use again in the future.
I have received several items in recent weeks and have been very pleased with the quality, will be ordering again and have reccommended to friends!!
Unique quality items, easy to order and great communication and reasonably priced
I have bought many items from this company and realise they send items without confirming it is a suitable delivery date. A text is sent from the courier the day before. Knowing this is the case I contacted them in advance to arrange a suitable delivery date of bulky items - to be told that I would need to pay for a chosen date - even a weekday. They advertise free delivery with the exception that they send items without checking it’s a suitable date first. It’s disappointing that customer service defend this action and think working with the customer is not going to be better for business. This is the second time customer service have argued and been defensive. Not only have they lost my business but also recommendations
Excellent! Great customer and delivery service! Would highly recommend this company.
Quick delivery, love my side table draw, but was missing the screws for the legs and there was no issues when I called and they were sent out the next day, perfect.
Delivery on time
Well packed and quick delivery thankyou 😍
I have contacted my furniture Sweden and I get help from them.
A prompt delivery date for a large chaise sofa. A received a call before arrival. They brought the sofa in, as I was checking the box for damage I noticed the box said 'right hand' and I had ordered a 'left hand' chaise sofa. The delivery man rang the office and they confirmed it needed to be taken back. I explained by frustration as I had no sofa for 2 weeks and every delivery from other companies I had this week was incorrect. It was loaded back on the van and I was advised to call the company for an update. As I was ringing, the driver knocked back on and explained it was the right sofa, it was just named oddly. He offered to open the box in the driveway to confirm. The first one was correct, and it was unloaded from the cardboard and brought into position. The second one was a repeat of the first, but indeed it was correct. They set the sofa up for me and very kindly took away the cardboard and packaging (as I already had a very high pile from moving in!). The two delivery men were very kind and really went above and beyond in their role, despite having to carry it in and out the house twice, they did not moan and were happy to help me. I would recommend renaming the boxes (left hand chaise box1 of 2, 2 of 2) perhaps to avoid the confusion. Had the office not realised, they would have returned the right sofa. I'm really happy with my Beck sofa and will purchase from the company again.
Easy to order. Nice product.
Lovely chairs and quick delivery
Excellent service delivery and quality.
I ordered some dining room chairs which came fast and looked great
Excellent all round.
Doris Boateng
Sep 21,2024Good service delivery arrived on time as was expected 👍