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We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.
Reviews 878
Chloe
Jan 13,2024Furniture was brilliantly made. The communication with delivery was great and even made sure it was delivered before I went to work. I have brought a few items from this company and definitely will continue to buy more. Fantastic service.
Ana Carolina
Jan 10,2024Bit disappointed with my latest purchase. I had previously bought the alveare brass table and a few alveare brass shelves and mirrors and decided to buy the alveare pendant but the brass is different from the other pieces, it's opaque, while the table, mirror and shelves have a shinny brass. Looking at the website pictures I though it would be the same finish as they are from the same line, wouldn't have bought it otherwise. Edit. To make the matter worse, this has now broken! One of the cables (the one that the electricity passes through) simple snapped, causing a loud bang when the lamp swung hanging of the two other cables. So scary!! I now will 100% return this. Edit 2. My-furniture is trying to make me giving up on returning the item, by doing demands in how the item has to be packed. I asked them to ship me a spare empty box so I could properly pack the items and I'd pay for shipping. First they told me they didn't have any spare boxes, after I insisted that I didn't have adequate packaging as the fixture is huge, they suddenly found a box and now are trying to sell it to me for £30! Trying to sell me a box that I will have to send back to them? I want to believe that they are pranking me as I can't believe a company would act like this on a £160 item.
Sil Grosvenor
Jan 08,2024Friendly and helpful good value to !
Luisa Tota
Jan 08,2024Product are amazing and customer service is very good. We went to the showroom first to check and try the furnitures and we ended up buying the chairs we saw online. We also got a discount. Thank you
J.White
Jan 07,2024Loved this seat when I bought it for my dressing room I had to buy a 2nd one for the end of my bed . The seat is really luxurious and just finishes my bedroom.
paul
Jan 06,2024Very nice furniture and prompt delivery 👍
Ms Claire Lloyd
Jan 05,2024I love everything I’ve bought from you, so stylish and great value! Thank you x
Jayne Hatcher
Jan 03,2024Excellent product excellent service excellent delivery , what more can I say
Emma Middleton
Jan 02,2024Fast and efficient service, very happy
Linora Kerr
Dec 31,2023Very happy with my radiator covers. Arrived really quickly. Only negative is the Styrofoam used to protect the glass. A necessary messy evil.
Guest
Dec 31,2023Item was delivered undamaged and on time
Mrs Spicer
Dec 30,2023Good value for money
Michaela Williams
Dec 30,2023Over the moon with the chair gorgeous quality and the most complimented item in the house! Shipped really quick and kept me updated even that close to Christmas !
Rachael Kendik
Dec 29,2023So pleased I found this company, great price, incredibly quick delivery and absolutely love our velvet stool for our bedroom, it's much better quality than I expected... will certainly recommend and use again.
CHRIS SZYMULA
Dec 27,2023Easy to buy on website. Fast delivery.
CV
Dec 25,2023Disgusting service, rude staff, no interest in customer satisfaction or loyalty. They only want your money and nothing else!!! I enquired about an item I had previously bought one of and needed another (a side table) and it was out of stock, when it came into stock, the price had gone up 20% they refused to price match it for me, or even offering a goodwill gesture of 10%, which they would do for new customers or in regular promotional activity. There was no effort to compromise and I had to really argue the point, but made no difference. I asked how to escalate it but again nothing. If I hadn’t already bought one, I definitely wouldn’t have gone back. The lack of customer care was horrfic, down to the CEO, who failed to reply to my second email, and instead defended his staff. What makes it worse is, a few weeks later they sent a promo code to my address for 10% off everything- quite laughable really! This really was a case of them choosing not to be fair to their customers!
Dean
Dec 24,2023The armchairs are low priced and look good. They are reasonably comfortable. They can only be returned within 14 days in the original boxes, however the boxes are too big to fit through a front door so it is necessary to cut them up if you are not going to leave them on the pavement. Plan how you are going to receive them.
lesley Johnson
Dec 23,2023service first class
Nancy
Dec 21,2023The quality is very good and the customer service is good I bought my shelves and it was the wrong length I bought so they agreed to refund the money and they give a choice for them to come and collect the item for refund which I found good as if your got something heavy you don’t need to post it yourself so good service
1 Mark Street, Sandiacre, NG10 5AD, Nottingham, GB
http://www.my-furniture.co.uk
Cheshire
Jan 13,2024Very quick service online and with a query over the phone that was resolved straight away can’t wait for the furniture to arrive