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We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.
Reviews 878
JCW
Dec 17,2023Set of 6 glass coasters - excellent quality. Package was expertly wrapped and delivery was very quick. Really pleased with my purchase.
Mrs Sukki Johal
Dec 17,2023The customer service is great, very helpful. I had an issue with my order, but they continued to sort it out until I was satisfied.
Sandra
Dec 15,2023I had two damaged tiles; when I called customer service , there was no call waiting (such a rarity these days) I got to speak to a real human being who was personable, reponsive and sent a replacement box without hesitation. They arrived two days later . The whole experience was joyful ! Thank you My Furniture - don’t ever change 😊
shungu Tazarurwa
Dec 15,2023The item really looks great.
Satusfied customer
Dec 15,2023Great pre sales service and very good quality product. Unfortunately delivery was not offered as promised the sales team advised the product would be delivered to my room of choice. In the end it was only delivered to my front door leaving me to fend for myself how to take really heavy items upstairs.
Lee Talbot
Dec 15,2023Great furniture. Not disappointed
rimzim
Dec 14,2023Delivery was quick & great selection of products
Martin Monty
Dec 13,2023We received a chair that was in truly awful condition, with a noticeable split or cut. Unfortunately, we only discovered this issue several weeks after the delivery since it was part of new furniture for our office refurbishment, which was in progress at the time. Upon removing the bubble wrap, we observed a significant, deep cut or tear in the chair. Additionally, there was a strong smell of smoke. When I contacted customer service to request an exchange, I encountered a frustrating runaround. They requested pictures, and upon submission, they refused, stating, 'We ask customers to open and check goods straight away, but it's been 25 days. Now we don't know if this happened while the goods have been in your possession or before.' They seem to expect customers to inspect and report issues within one day of delivery. It's worth noting that the 25 days mentioned include the time from the order, not just the delivery. Despite the extended delivery time, they disregard this aspect. Be warned that if you don't open your goods somehow the day after ordering (not delivery), or if you're purchasing something for someone for Christmas, you may encounter significant difficulties. They have done everything to try to say this is not a genuine review to get it removed. ORDER NUMBER 1000178667 and I have e-mailed Trustpilot the receipt. The reply below is total nonsense, don’t trust these guys to do the right thing. All they care about is somehow getting all negative reviews removed. It’s not been cut being opened as we would have to have used scissors or a knife when we opened it, and it smells like it’s been near a fire and I know that’s not happened in our office. Have charged the item back and reported them to trading standards.
Lisa McDonald
Dec 12,2023The prompt delivery of the furniture.
Mrs Lorraine vasey
Dec 12,2023Excellent service and quality, would definitely recommend
Jane Panter
Dec 09,2023Beautiful 😍
Nicola Hughes
Dec 09,2023Another great purchase from MY Furniture. Smooth transaction and quality product. Thank you.
Steve
Dec 08,2023Very pleased with my furniture, well made and good quality, delivered on time.
John
Dec 08,2023Good value, great quality product
Celine Henderson
Dec 07,2023Quick Delivery, beautiful quality, sturdy bar stools, great value. This is the second time I have purchased furniture from My Furniture, and I am very happy with both purchases, and would definitely recommend this Furniture retailer.
CD
Dec 06,2023Excellent service and love the sofs
Najia Ahmadi
Dec 05,2023I like it and recommend
Justyna
Dec 05,2023Excellent service and very high standard quality of the wood. Thank you once again!!!
Marius
Dec 04,2023I ordered an upholstered swivel chair for our newly renovated bedroom at a cost of £359.99. The chair arrived on time and the looks lovely, but unfortunately the metal swivel base on the underside of the chair has rust damage with the paint over the rust starting to blister and peel. I contacted customer service and was offered the option of a full refund or a discount of £70 on the purchase price. I accepted the latter since I can repair the rust damage myself. The money arrived within 2-3 working days in my PayPal account. Overall I am happy with the purchase.
1 Mark Street, Sandiacre, NG10 5AD, Nottingham, GB
http://www.my-furniture.co.uk
Derrick
Dec 19,2023For a start I had to collect my item from the store because being delivered would have arrived to late. Although at the time of ordering they said it would be and one of the chairs had a dint in the footrest but they were for my granddaughter birthday so it was to late to exchange