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Reviews 120
Kevin Parkes
Jun 28,2024Kept informed all along. Always available if had any concerns. I wanted a quick sale without the stress and hassle. That's exactly what I got
Anthony
Jun 27,2024Clear guidance, prompt response, good value. I spent about 1.7k on legal fee with mortgage for the purchase of a new build apartment in Bracknell. The customer service was great and professional.
Donna holt
Jun 27,2024Great communication and account managers were always available to answer any queries.
Liubov
Jun 27,2024The NFL is a team of professionals who work in the best interest of the client in a quick, clear manner and are always ready to help if the client has any questions. I experienced this first hand when buying a property. I can safely recommend this company to anyone in need of solicitors.
Adam Johnson
Jun 26,2024We dealt with Mel Willis couldn't recommend her enough she is by far the best solicitor I have ever used. She was excellent
Mr. Matthew Smith
Jun 25,2024They never call you back, they are the worst. I require a form they never sent me, they said 2-6 weeks to get it to me. It’s been 2 months still not got it. I’ve called them multiple times for the past 2 weeks and they say “I’ll call you back” and never do. This is the exact experience I had when buying and selling house with them. Do not use them.
Sharon m
Jun 22,2024Joanne Owen was very efficient and professional. It was a very good experience and would definitely recommend her.
Antonia Paterno
Jun 21,2024Excellent experience with Charlotte from Nairnsey Fisher & Lewis while purchasing my new home. Her professionalism, clear communication, and attention to detail has made the entire process seamless and stress-free. Charlotte has been very proactive and promptly addressed all my queries, everything was handled efficiently and thanks to her dedication and expertise, I am now the proud owner of my home. Would definitely recommend the firm for anyone seeking top-notch conveyancing services.
Rich Willshire
Jun 20,2024Julie Smith sorted our house move with great professionalism and speed. I have never had such prompt responses from the legal profession and it was reassuring to know that she was there for us, explaining complex issues very clearly and presenting a very caring approach. We were also grateful to Kiera, her paralegal, who helped us out on numerous occasions, not least with the complexities of online forms etc which septuagenarians found very challenging.
KH
Jun 19,2024NFL assisted us with the sale and purchase of properties. Throughout the process, they went above and beyond, providing exceptional service and keeping us well-informed. Special thanks to Julie, Cheryl, Kiera, and Molly, who expertly managed the entire process from start to finish. We would definitely recommend NFL's team to anyone buying or selling a property. Their outstanding support made a real difference.
Jordan
Jun 14,2024Nairnsey Fisher & Lewis picked up our house move from another firm part way through our move. The team were outstanding, no request for information was too much trouble and they were so responsive. They delivered everything they said they would. A special mention to Carol T, who was truly amazing for us. I could not recommend them enough.
Carin
Jun 10,2024NFL was recommended by the developer, presumably to ensure a smooth process. However, it seemed NFL took on multiple properties in the development for easy gain with minimal effort. For public review, I will refer to the conveyancers as AA and BB, director as CC. BB often compared my house to others, indicating a reliance on templates rather than addressing my specific needs. AA was my main contact before the exchange, AA&BB often dismissing my inquiries as outside their job scope. Only in the completion week did I know that AA was the conveyancer's secretary, not the actual conveyancer. BB, who was supposedly in charge of my case, was too busy to work on it. I complained to CC during the completion week, there was improved responsiveness for 1.5 days, proactive clear communication for two and a half days. There was confirmation that things were legally correct after discussions between the developer and NFL. CC cancelled a small charge for one of the items and corrected cost discrepancies for a couple of items, which I appreciated. - BB mentioned just before completion that she had sent the transfer document months ago without a single follow-up to confirm I received it, resulting in the document being lost. Despite paying a correspondence fee, the document was sent insecurely and had to be resent during the week of completion. They always shared documents over email, despite my multiple requests to share them on the portal for security. Poor Communication: Information was scattered and unclear. As a first-time buyer, I felt overwhelmed due to NFL's lack of responsiveness and clarity. - Issues with plans and the build were not addressed by AA or BB. I had to intervene and resolve issues with the developer myself. Only then did AA get a response that she forwarded to me as if she was the reason for the response, but it was all because of me. As a polite person, I thanked her for no reason. - Trust: BB mentioned that they provide a special service at special rates for the developer’s clients, which was not true. On a different occasion, she was upset that she sent me information and plans, which triggered me finding inconsistencies in the contract. She wanted to charge me extra, disregarding my concerns although she should have been defending my position. All she cared about was me asking more questions, even if she didn’t address any of them. I solved the issues myself, and the plans she sent were extra evidence for my findings, not the source of information. - The personal search provided was generic and lacked detailed information, with generic paragraphs shared in an email body that I knew from CC during the completion week that this was the report. Although, I asked BB about the report previously, she couldn’t refer me to the email body as the report. When I requested an authority search, it took weeks of follow-up to start the process. Then the results were shared with no explanation.Both AA and BB failed to answer my questions, especially on the authority search results.Although BB told me to send her my questions, she didn’t respond to any stating that it’s not her job. When I called different teams in the authorities, there was always someone who told me it was the conveyancer's job to ask the questions on my behalf. They were surprised that I was calling to get questions answered. I had to do it or i will miss the exchange date Both AA,BB disappeared during the exchange week, I got help from Julie Smith, who was proactive and helpful despite not working on my case, she managed to get BB to respond to me. She proactively confirmed the lender’s offer’s changes whenever she saw them. AA left the company, and I only discovered this from a failed email receipt notification.I expected to be informed who will be my main new contact, this didn’t happen. The quote did not include all charges, leading to unexpected costs. CC insulted me during a disruptive call, stating she could have punished me in various ways as if she were my primary school teacher and I was a child in front of her. She treated me disrespectfully because she was annoyed that I sent many emails in one day. She told me not to contact them again or else she will charge me , stating that this was the language I understood. This was very insulting for me as a non-native English speaker. I received no apology for this behavior. Although I found my emails were all in context and were due to her conveyancer’s mistakes again, as a polite person, I apologized to everyone looped on the emails, explaining my position and why I panicked due to my bad experience and the broken trust caused by AA and BB. Despite the bad experience,I never talked to any of them the way CC shouted at me, I have been so patient!. Thanks to NFL and CC, I was so sad and tired on the completion day of my first home ever.
Abdoul
Jun 04,2024Excellent team with great customer service. CHERYL, Alex and Kiera were superb. Response to queries were superfast and timely. They made our purchase very smooth.
Ben Knights
Jun 01,2024Best solicitors I’ve used. Very prompt with responses Very helpful with answering queries Would use again
Natalie Kendall
May 25,2024Mel and Team Magna were absolutely fabulous when dealing with the sale of our house! We had some curve balls from when we originally purchased the house which the team dealt with so well, I don't know what we would have done without them! Thank you so much!
REBECCA
May 23,2024We can't thank Mithila Maruthayanar and her team enough, they worked really well in ensuring our move went through on time. Very helpful in the process, answering any questions and giving good advice. Stress free move.
Tania Smith
May 23,2024The team for selling and buying were excellent and communication was very good. They provided an excellent service in a stressful situation. Will use again and would recommend highly.
Aaron
May 21,2024They say that moving is the most stressful things to do in life, my house sale and purchase was no different and presented with some unique issues! However the team at NFL, mainly Mel, are superb, they update you every step of the way and handhold you throughout the process. Thank you so much to all the team - highly recommended!
John Walmsley
May 18,2024Great service when we sold a probate property with them, Julie and keira were Excellent, highly recommended this company.
P & S
Jun 29,2024Julie did a fantastic job very efficient always one step ahead never too busy to talk to us. When ever we left a message or emailed she would reply instantly. Thank you so much for holding our hand through the web of paperwork and questions. We would have no hesitation in recommending NFL to anyone wanting quick action when buying or selling. Thanks again 5 star service.