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Reviews 145
Noel Chapman
Jan 18,2021I had a complaint about a badly managed repair and wrote a review accordingly. On receipt of the complaint Ashley at NWS contacted me, accepted the problems I raised, apologised for the experience and agreed to restore the car completely, which they have now done - at no cost to me. A first class response and more than I had hoped for. The car is running beautifully and looks the part again too.
Antony
Dec 21,2020a massive thank you to all the team at NWS Motor Services they were brilliant, my engine had ceased around a month before xmas and i had searched on google for somewhere to get it fixed, i made a call to these guys and within 10 minuets we had discussed the price and come to and agreement and the car was collected the next day, i then received the car back within two week of them having it, all completed with a years warranty. thanks guys great job
Dave Jones
Dec 16,2020The best in the Business by far! I was struggling to find a company who could help me with my Range Rover.. And thankfully I found NWS,Nathan and Ashley are the most helpful people I have come across.My Sport had a reconditioned engine fitted by NWS a month ago and the car has never drove so well! My car is my pride and joy and do not trust many people to work on it but I can assure you these lot are 100% trust worthy. The two young lads in the sales office are very helpful also,seems like Nathan and Ashley are not just knowledgeable in Land Rover engines but are great managers too! Thank you again to the team there.. my car was picked up had the work carried out and dropped off in a pristine condition in the time scale they said. One very happy customer!! Thank you again Nathan, Ashley and your team!
Helen Watson
Dec 16,2020After being let down by 2 previous garages I had NWS recommended to me to sort out/fix my automatic (Freelander) gearbox. The service from start to finish was outstanding. Great customer care, updated on everything that needed to be done to fix the problems and I couldn’t recommend this company more. Thank you NWS you’ve made my Christmas!
Paul Barker
Dec 15,2020Great service from this company & highly recommended . Had a really sick Range Rover riddled with electric problems and mechanical problems within two weeks a new engine fitted !! good as new thanks to all at NWS ... ps thanks for the lovely courtesy car didn’t want to return it👍😊
Robert Down
Dec 11,2020I have received an excellent service from NWS Motor Services, they have recently reconditioned the engine on my 2.7 Range Rover Sport. I am very pleased with the results, the car engine sounds as good as new and runs perfectly, I am at present mindfully running the engine in as instructed. Ashley and Nathan are a credit to NWS Motor Services, I had nothing other than a friendly professional service at all times. Yes it took a long time for the repairs to be carried out, however this I was informed of right from my initial inquiry, covid also playing a part and the nature of the extensive repairs being factors. Would not hesitate to use again or recommend. Thank you for your help.
G Wood
Dec 02,2020I was experiencing problems with my automatic Freelander which had started juddering and over revving when changing gear. I rang NWS who couldn't have been more helpful. They explained what the problem could possibly be and suggested a gearbox flush. While this was carried out, I was offered a courtesy car which was a huge help. Communication was brilliant throughout and I received very courteous service. The car is now running more smoothly than it has done for a while. I would definitely use NWS again.
Robert Murray
Oct 28,2020I took my Dad’s 06 plate Discovery in after being told by another garage that it needed a new gearbox. NWS suggested instead to flush the gear box and torque converter and replace new filters. They gave me a curtesy car, and turned the car around within a few days and presented me with a bill for a few hundred pounds instead of a few thousand had I have gone with the other garages recommendation. They even followed me up via phone and email afterwards to make sure the car was ok. Superb service and Ashley and Sam went way beyond levels of expectation and their knowledge of Land Rovers is exceptional! Top rated and we’ll be using them from now on for all our repairs and servicing. Thanks guys!
Kevin G
Oct 19,2020Last month My Range Rover Sport 5.0 petrol Autobiography 2010 had a catastrophic engine failure and needed replacing. When you are looking at a bill in excess of £20k from Land Rover for a reconditioned engine you quickly realise you need to find a trustworthy independent provider to step in. But then who can you trust with the thick end of £10k for this engine type? I took the plunge with Nathen and NWS, I was provided with a sparkling as good as new engine delivered the next day. I had it fitted locally and now past the 2000 mile running in period, I can say the car is running better than she was before! The team have been thorough and after sales have been great to make sure I was completely satisfied. Where I hope whoever is reading this never has to experience having to change your engine, if you do need a like new engine for a Land Rover this outfit is the real deal! 30k Mike warranty for even more added peace of mind, thanks for renewing my faith in what would typically be risky transactions.
GFK
Sep 08,2020Couldn't be more satisfied with NWS. They received the car shortly before everything shut down and they handled it very professionally. Of course we saw a huge delay in delivery but that's force majeure. That car needed a complete engine swap and is now running perfectly. These guys know what they are doing and I would not hesitate to recommend them. I sorted out the logistics myself but they were also very kind to offer to help me out with that if needed. Disregarding the pandemic it was truly a hassle free experience. Best wishes from Denmark G
Mr A Smith
Sep 07,2020Great service from NWS, Defender engine rebuild...the team at NWS were very helpful even with the daft questions and very reassuring to help us with making a huge decision! Strongly recommend 👍
Mr G Henderson
Jul 21,2020Decided to get a new engine fitted in my discovery 3 when the crankshaft failed. Contacted several so called garages with no luck, was recommended to NWS motor services in Whitchurch who were extremely helpful and efficient so its a big thanks to all the team their for the hard work and efforts much appreciated
Gordon Hunter
Jun 16,2020Having written a glowing review of my Range Rover Sport engine replacement in 2017, I feel that I need to provide more feedback in the light of experience. This may help shape others' decision on using NWS. About five months after the engine was replaced, 4k miles later, it failed again. This is despite regular oil changes as requested by NWS. The engine was found to have almost zero oil left - a sign that something was not right even though oil had been added. NWS offered to replace the engine at cost. March 2018. Since then the engine has required a litre of oil every 2000 miles or so. When questioned, NWS said that this was within the margin of normal consumption. I never did manage to find any other mechanic who agreed with this opinion. During regular servicing my local garage let me know that the engine was leaking oil from a variety of gaskets. Having spent over £15k with NWS I was not best pleased at this point. I decided to have the engine examined by a different Land Rover engine specialist - and they have undertaken a rebuild, for the third time on this engine, at a far more moderate cost. Their feedback so far indicate that the small turbo has failed, causing some of the oil consumption. This was changed in rebuild one, and should not have failed 30k miles later (an after market unit, not a LR part) They reported that official Landrover gaskets had not been used - which possibly leads to the leaks. They also report that the injectors were over-fuelling, thus causing premature wear to the engine bearings. This may or may not have been the case during the NWS rebuilds. In summary, if you plan to use NWS, and plan to keep the vehicle, I would recommend that you insist on Land Rover parts where possible, and that you request proper injector tests before they are refitted. Good luck
Alan
May 16,2020Outstanding customer service throughout - from finding the replacement engine to its delivery in the French Alps. I couldn't have been in safer hands. And all during the international lockdown. Many thanks again to Nathan and his crew.
Tim Twist
Feb 02,2020Seriously blew a head gasket on my S3 plus the head was cracked in several places and needed a replacement - either new or reconditioned. Rang NWS to try and source a replacement head - they said they thought they had one and would ring me back later. Three weeks on I am wondering how long is later? REPLY to NWS. I would have thought that S3 to a Landrover specialist would have rung a bell as Series 3 (Landrover). Sorry not to have spelt it out in words of one syllable!
Simon Martin
Jan 18,2020Have dealt with the team on a couple of occasions now to have maintenance and repairs carried out on my Discovery 4. Very professional and thorough service; particularly transparent about quotation and timely in finishing when they say they will.
Dave Barwick
Jan 11,2020Sadly I had seized my 2012 Evoque 2.2 SD4 and replacement with a reconditioned engine was the only solution for a vehicle barely half-way through it's expected lifespan. Looking around the internet plus many e-Bay sites I was very concerned with the quality and reliability of some engine re-conditioners but happened upon NWS Motor Services via a lead on an Evoque owner site. You can imagine that the engine change-out has been seriously expensive (requiring flat-bedding the vehicle from Aberdeen and both a reconditioned turbo plus new oil cooler) but NWS Motor Services have been first-class through the whole experience. Right now, the engine is running faultlessly as the technical/motor engineering services of NWS are far superior to that I've even found with Land Rover franchised dealers. It must be said that there were some minor administration issues during the repair (mainly due to scheduling) but all were resolved quickly, professionally and fairly by NWS. I've already got the Evoque booked in for further work and will now use NWS for all future work. Hence, I've no problem recommending NWS Engine Services to any Land Rover owner.
Mr Steve Maclaughaln
Nov 09,2019Professional, informative, efficient, and great customer relations. i would not hesitate in recommending NWS for any Land Rover/Range Rover issues. Steve MacLaughlan Woodside Beds.
Michael Parham
Jul 23,2019Very Helpful and knowledgeable. Very patient in providing guidance and information. Exceptional knowledge of the range of products available in addition to items purchased. Rapid responses and delivery. I will be a returning customer. Thank You!
Randolph Reid
Feb 10,2021From first the first call the staff were very helpful and courteous which put me at ease. The time taken to repair the vehicle ( Range Rover Sport Supercharger) was better than anticipated and the cost quite reasonable. Now she runs like a dream! Thanks lads for your assistance during a stressful time. Special mention to Ashley who constantly gave me updates during the process.