To leave a review you need to be logged in
We will collect your vehicle anywhere in England & Wales free of charge
Reviews 145
kang
Jun 12,2019My Jaguar XJL Diesel and a broken Crank. A garage in the trade recommended NWS to me. Trust me, the job of Land Rover engine re-con/re-build is not the thing that all specialists can do! As I heard enough stories that other rebuilt engines been blown again within 1000 miles if you get work done from any backyard garages. Plus asking price from backyard cowboys just building up during fixing your engine! Hence leave customer got no choice but paying extra £££. Since day one, Ashley Fraser helped me to deal with recovery the car from Central London. And also assisted me to fight with the warranty company. I do really appreciate their rich knowledge and patient to communicate with me. More than 20 emails and phone calls of communications, Even helped me to carried out initial running in / test drive / Service, and even MOT in a really FAIR PRICE. At the end of it, I just paid extra to get another 12 months extended engine warranty (so 24 months in total including their 12 months warranty which already included). As I prefer this kind of "Dealership" level warranty from NWS rather than a third-party one, which they never paid out. I am really happy with my car now, as the diesel sounds like a petrol engine. And I am happy to share my personal experience with NWS if anyone interested. Once again, a big thanks to Ashley !!! Dr. Kang Zhang Designer Beema LTD(Enfield)
micheal HICKS CAR CARE TETBURY
May 02,201914 months and 7000 miles and engine gone again!having purchased a new engine for a discovery 4 from them in 0ctober 2017,we fitted new engine,2 new turbos and had injectors tested,car ran for 35 miles then broke down with internal load knocking from bottom end,i contacted them and to be fair recoverd the car and fitted a new engine[even though their warranty states that if you purchase a loose engine it is down to you to remove it,but only doing 35 miles i think that was fair anyway]on getting the car back we covered 150 miles and then had a misfire on cylinder 6 ,we investigated to find it was a internal fault with new engine,we paid £300 to get it recovered to them,a month later we get the car back and on the first morning at my house the car seemed to have a flat battery,on checking we found neither of the battery terminals were connected.we then did another 150 miles with no problem until the water pump they had fitted fell off! they did supply me with another one,but again we had to fit it and recover it. now at 7000 miles and only 14 months the timing belt tensioner as sheered,causing engine damage,i contacted them and they sent me back a quote for a new engine,bearing in mind a landrover engine from new will do minimum of 100k before any issues i feel this is unreal bearing in mind the issues weve had and mileage,age of engine,so be very aware after service and goodwill are not forth coming from this company and we will not be using them again.This happens to be our own hire car we run for our garage,if this was a customers car we had fitted it to we would have to stump up the price of engine ourselves as i feel the engine should have lasted more than 7000 miles and the defect[sheered tensioner stud] was caused by over tightening when engine was built by them.
Ken Leyton
Jan 23,2019Having heard of NWS through fellow motor traders and repairers I commissioned a replacement engine for a 2010 Range Rover 3.0d Sport. They arranged collection from the south coast and after engine change they partially ran it in for me and did a complementary oil and filter change after 500mls. Also arranged delivery back to us. Although costly, a very friendly experience. ANYONE READING THIS PLEASE BE AWARE: YOU CANNOT JUST REGRIND THE CRANKS ON THIS ENGINE AND IF SOME COMPANY (NORMALLY LINKED TO AN AUCTION SITE) OFFERS YOU THIS SERVICE FOR ABOUT 3K RUN A MILE. YOU NEED A REBUILT/RECONDITIONED ENGINE AT THE LEAST, As per NWS. Ken Leyton, Leytons Cars Chichester
Dave Witte
Dec 23,2018The 2.7 tdv6 engine failed on my Range Rover Sport, after a lot of research and a very poor customer support experience from Jaguar Landrover I decided to have a reconditioned unit from NWS motor services. From the owner , service manager and garage technician this company is totally professional. Nothing was to much trouble. Having been involved with the automotive industry for over 50 year, this is without any doubt the best company I have ever dealt with. Although I live a considerable distance from their workshop I will be returning to NWS for any maintenance and servicing required on my Range Rover..
SALLY HIND
Nov 14,2018A great team that did a great job and always kept us informed and updated .They were more that happy to spend the time needed discussing and explaining the problems we faced. Only issue was they had a number of vehicles waiting for repair and so we had to go in a queue!.
Sharon Butler
Nov 13,2018Very helpful, dealt with my issue, needed follow up which was also dealt with in good time. Staff kept me informed.
Mr Douglas Ivimy
Nov 09,2018Packaged well and delivered on time. Staff very pleasant and polite.
Faustina
Jul 05,2018Thank you. Great job done friendly team and good service. Communicated all the way through the repair.
Mr & Mrs Reynolds
May 12,2018Absolutely first class from start to finish, very professional Will definitely use again
Zippy
Apr 16,2018An excellent service and honest advice. The price you are quoted is the price you pay and you are not given any extra bills out of the blue. Communication is efficient and helpful which makes the stress of a problem with your car so much easier. I really appreciated the help placing my car's engine and getting it back on the road particularly being collected from the railway station. Thankyou!
Paul Doyle
Apr 12,2018I have used NWS for a while now and always get an excellent and honest service. The front office team are very knowledgeable and courteous and The team of mechanics are genuine masters of their brief. Great job, highly recommended.
MIKE AITKEN 4 X 4 LTD
Feb 06,2018fantastic company , used them a few times now and will stick with them , very helpful and friendly , first class .
Neil forster
Feb 02,2018Good honest service, very helpful and not overpriced. A fraction of the dealer cost, good premises and set-up, offered a fast turn around and very pleased with the results. Top class.
Steve taylor
Jan 31,2018Great service very efficient. Helpful staff. Recommend to all.
Edward Hodgson
Jan 18,2018Many thanks to Sam and the team for sorting my Discovery out once again. Running like a dream now, new turbo fitted. As the body was off, Sam checked the car to see what else needed doing to save additional costs later on. So new rear upper arms fitted, which were worn. Saving hours of labour. Very proactive team, and a pleasure to deal with.
Jennie
Dec 19,2017Extremely helpful, friendly and prompt service - excellent!!!, I would definitely recommend.
Rebecca Whitaker Veryard
Nov 24,2017There are so many companies out there that offer landrover engine reconditioning, it’s a minefield. Who to trust?! NWS have just returned my Landrover Discovery 3 having reconditioned my own unit following a knocking noise in the engine. Their communication throughout has been excellent, always answered my emails or rang me back. The car was with them for up to the stated 30 working days but because they kept me updated of progress I felt reassured. Following 200 miles of road testing, and a final check up on the ramps I have my car back and so far all perfect, it was even cleaned inside and out! Now running in the first 500 miles. Warranty is for 12months/max 30,000 miles. Thank you NWS for handling this stressful, expensive and nerve racking (lots of cowboys out there!) process with professionalism. Really pleased to have my car back fixed.
Adelong Automotive Services
Nov 13,2017Very efficient service and communication was great.
Martin Bradshaw
Oct 20,2017A good and efficient business to deal with. Courtesy car was provided which proved useful as the company are based out in the countryside. The procedure (auto gear box oil flush) was explained to me in detail prior to starting the job. Their e-mail and 'phone contact when booking the appointment was first rate. Highly recommend.
mike whitaker
Jul 05,2019Car broke down lunchtime. Rang Ashley was in a courtesy car by 1.30. My car repaired by 5.00. What ca you say, but, I call it EXCELLENT customer service. Highly reccomend!