Ocean BMW & MINI

Hosted by David Simmons

3.0 (124 Reviews)

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Reviews 124

3.0

Out of 5.0

KAREN JENKIN

Apr 14,2023

We recently bought a M340d from Ocean Plymouth, traded in our X3. Very pleased with the deal, the car & the overall service. Dean was very personable, knowledgeable, and we really felt we had a personal service from start to finish. The optional plans/service plans fully explained & didn’t feel pushed into buying anything extra. However Gap insurance & service plan affordable for piece of mind. THANKYOU Dean & Ocean

Mark

Apr 09,2023

Had my car booked in for a tyre change on Saturday 1st April at 8.30, had a phone call at 8.00 to tell me tyre had not arrived. Was told they would ring around to try and get me another tyre and would phone me back. Quess what, no phone call, I had to phone around myself to find someone else to fit it, I had to drive 25 miles to get another tyre fitted. This has happened 3 times before at ocean bmw torbay. I have been a customer for about 15 years and I think your customer service is appalling, I would definitely not recommend ocean bmw to anyone.

JP

Mar 29,2023

Customer service beyond a joke - absolutely hopeless. Brand new car developed fault - even though in warranty period won’t provide courtesy car - constantly told works will be done tomorrow but they keep pushing back. Waited two weeks (so far). The part came last week but now another delay as they don’t have the required tool to fit the part - trying to source the tool - told will be another 5 days! 🤷‍♂️🙄 Go to Westerley In Exeter instead of in South West

Krzysztof

Mar 23,2023

I’m afraid I cannot recommend Ocean Torbay Mini. I booked service for my mini online, then was called to reschedule for two weeks later. Fine. I booked courtesy transport, was told on arrival it was not available. Fine. I arrived at 8.30am and was told the car will be ready after lunch. I went to the reception desk at 2pm to be told they haven’t started working on the car yet. Appalling communication, poor customer service. I have been driving different cars in 4 countries for over 20 years, this is the worst service I have experienced. Wasted the entire day. This is very disappointing as there are many positive reviews online, yet my experience was negative. The person at the reception was arrogant. Ended up waiting all day waiting for my car to be serviced!

David Mills

Mar 22,2023

Had my car in for 2 recalls, No problem at all . They informed me it required an oil service & brake fluid change, carried out with great service , took the car home & found it wouldn’t lock ? Called 3 times & was promised a call back ? Never happened ? It’s now 22.32 lol , I’m not expecting anything now !! Main dealer !! Joke , don’t get this with my Aston !! I’ve purchased at least 4 vehicles from this group ? Poor customer service

Richard Fagg

Mar 15,2023

Visited Ocean BMW Penryn to have my car serviced and a minor fault investigated. I was looked after by Keri-Ann, (hopefully spelling is not too far out) who kept me informed and was professional and courteous throughout my visit. Fault was rectified at very low cost. Car was spotless on collection. (Addition) I did enquire about having a satnav update but was told mine was up to date. I have checked the version installed which is 2021-3 so not the latest version.

Mrs Moorman

Jan 30,2023

Ocean BMW Plymouth Bought my Gran Coupe Sport in March 22 with a comprehensive 12month warranty. Just before Xmas my windscreen washers packed up but had to wait till the NY. No problem with that, went in early Jan. Was told in the afternoon that the bottle was contaminated and I hadn`t used the correct BMW washer fluid and as such had contaminated the bottle !! I would need a replacement at £309 !!and guess what not under warranty, theres a surprise. They also threw the bottle away so I couldnt see it. Unfortunately its the usual aftersales service we have all come to expect. Apparently with all the improvements in design they have put the washer bottle somewhere else, this being somewhere else that takes hours to get to and charge you extortinate rates to access, what an improvement that is !! Previously in Oct I had an oil and filter change done by them thinking about maintaining the warranty. They charged £320.00 for that, another bargain. They also did a video health check and said that there was a puncture in my rear tyre that couldn`t be repaired because of where it was and said it would need a new tyre. I took the car to a tyre garage nearby who said it could be repaired easily and no need for a new tyre. Think we are all used to seeing scams daily by emails but don`t expect this type of service from BMW. Won`t be going there again and advise anyone else to do the same.

Alexander Cooper

Jan 08,2023

Thankyou so much to Tayler Curno and Ocean BMW. Dealt with Tayler from the start when enquiring about an used BMW M140i. He was very helpful and gave me all the information I asked for including some photos and service history details. I paid a deposit and collected today having never seen the car in person....I live 100 miles away. Everyone at the Dealership was so friendly and it was a great experience. The car was very well prepared and in great condition and somehow I felt at ease the moment i walked in the door and spoke to the friendly staff. Well Done.....Outstanding! Highly recommended

Shaun Bishop

Nov 25,2022

Ocean BMW Paignton. Boked car in for service with collection and delivery. No call in the morning of collection, so i had to call them. Techs stumped by a simple issue during software update. Returned car, failing to complete the MOT that was booked. "I'll call you back in 5 mins...." Hour later no response. Shocking service.

Jonathan Mallett

Nov 23,2022

This review is for ocean bmw penryn Couldn’t even get past receptionist to buy a new car , went to Plymouth branch and got great service and ordered a new car for March 2023

Steve

Nov 10,2022

Very disappointing experience with the service team at this dealership. After a software update by the dealership the electronics on the car have been very problematic and I again booked the car in for further attention, a 60-mile round trip and the second time i have had to do this. When I arrived for my 9:30 appointment the car park was carnage with cars double and triple parked and more cars arriving. i finally parked, after complaining, and spoke to a very patronising service representative who claimed they had no record of my booking and then said, "oh did you book it through the call centre, that probably explains it", as though it was my fault there was a problem for using the facility they provide. He then said because i hadn't booked it in (although I had) they would need the car all day and would try and fit it in, as they were very busy! At the time of booking i explained i had to wait with the car for the repair, so required a fixed time slot service appointment as i couldn't wait around all day. Consequently, I've had to leave with the fault they caused still unfixed. Strangely, and for the record, they consider the call centre they use to handle their appointments incompetent, and you the customer are responsible for their booking problems for using it! Avoid this place, the customer service is appalling!!!

Pricey

Nov 05,2022

Wow. What can I say, I am delighted in the experience and customer service received from Falmouth Ocean BMW. I was extremely lucky to deal with Danielle Addy at Falmouth, after making an enquiry on the new BMW 3 Series Danielle was on it and kept me constantly updated. To put this into context, I have used many dealerships as I change my vehicle multiple times per year; but no dealership has ever been this good! Even before I committed to buying the vehicle, Danielle explained she was extremely busy on certain days yet managed to squeeze me in answering all questions and providing all required documentation. Its basically what almost every business struggles with now, basic customer service. Well, Falmouth have nailed it with Danielle and I could not have asked for better! From my initial enquiry through to collection the service was superb! I hope the dealership appreciates what they have. I am also confident this flows throughout the dealership as upon collection each team member played a role in creating a nice environment and great atmosphere. I would not hesitate to use this dealership, especially Danielle, over and over again! Well done!

Denise Peters

Nov 04,2022

Booked our bmw x1 in for it's service over the phone at Ocean Falmouth. Today we took the car down and found that there was no courtesy car that we'd asked for. Hubby was waiting half an hour for someone to see him and yet I was outside with our dog waiting for my hubby to come back out and was asked twice if I needed help in any of the cars I was stood by. Quick to sell us a car but useless in serving already bmw owners. I would never buy a BMW ever again. Nor have their service,but we have to have BMW servicing because our cars new 'Full Service'. Not happy, no excuse atoll for poor customer service!

Robert Lucas

Oct 30,2022

I had my car serviced and a piece repaired at Ocean Plymouth branch last week. They were very busy but the young man dealing with it was so helpful, I was given an excellent car for the day, the company kept me informed all the time and generally made a real chore into a pleasant experience.

Brian Swann

Oct 24,2022

Biggest bunch of cowboys I've come across in years I wouldn't trust them to repair a shopping trolley

Robin Sayer

Oct 01,2022

Having just bought my first ever motorbike (a BMW F750GS) I would like to recommend all at Ocean BMW Torbay (and especially Paul Yearsley) for their exemplary service and attentiveness. Nothing was too much trouble, no questions left unanswered and everything was done professionally and in a friendly manner. Unlike some dealerships, there was never any pressure to buy, just an understanding of the type of motorbike I was looking for.

john Mann

Jul 09,2022

OCEAN TORBAY - after service not up to standard Book my car for MOT and brake service on the phone 2 weeks ago no issue there, then today had call from BMW asking me to bring my vehicle in 30 mins earlier so that they can take it Torquay for its MOT (cheek using my fuel for there benefit) so that was cancelled, continued to Ocean BMW for the brake fluid change this was planned for 90 mins no issue their planned to wait at Ocean....2hrs 10 mins later ( with no update on progress) they brought car round then to top it all they tried to over charged me for the privilege. Ocean you need to improve your customer experience and communicate to your customers

Lony

Jul 06,2022

I take all 3 of my vehicles here for servicing, tyres, maintenance etc. The staff at the service department are all great. Special mention to Phil, Mitchell, Richard, Sophie, and Toby. The parts department are really knowledgeable and pleasant and always give great advice. The pleasant and elegant lady on reception is always accommodating and has a lovely manner and always greets with a smile. I have spoke to the new and used car sales team several times and they are great too. Overall, my experience is great. This is why I will continue to buy BMW’s as the service I get is the best I have ever had. Keep up the good work Plymouth ocean.

Philip Stone

Jun 11,2022

I purchased an ex-demo BMW i3 from Ocean BMW, Falmouth. The sales process friendly and efficient; they delivered the car on a transporter to my home within a couple of days.