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Reviews 370
Duncan Miller
Apr 10,2024The finish is excellent, for both white and black. Weighting also exceptional. Knights very well defined with beautiful mouths.
Alan C (Crosby, Liverpool)
Apr 09,2024The chess set and separate board are beautiful and very well made. One piece had been damaged in transit. The business were great to deal with and had a replacement delivered to me in no time (and on a bank holiday) When i retuned the damaged piece, they even retuned my postage cost. I had not requested or expected that. Happy customer.
Jay
Apr 09,2024Quality product and a reasonable price. Delighted with my new chess set!
Kelly Hall
Apr 07,2024Very easy ordering process. The board arrived quickly and was very well packaged. It's a beautiful piece and my chess etc looks amazing on it as a display. Couldn't be happier!
Valentina
Mar 25,2024As an avid chess enthusiast, I recently acquired the Official Staunton 3.75" Staunton Classic Chess Pieces, and I must say, they exude timeless elegance and exceptional craftsmanship. From the moment I opened the box, I was struck by the impeccable attention to detail. Each piece is meticulously carved with precision, boasting the iconic Staunton design. Overall, the combination of exquisite craftsmanship, prompt delivery, and outstanding customer service makes the Official Staunton 3.75" Chess Pieces a must-have for any chess aficionado.
Justin Ellis
Mar 21,2024After receiving my Winchester integration chess set a couple of days ago, there was some kind of marking on dark square D4, I took photos and sent them to the customer services team with an explanatory email., fully expecting that I would have to pay for the whole set to be returned in order to get a replacement sent back, Not only did the customer services team deal with my enquiry immediately (despite being around 5.30pm U.K. GMT, but they quickly said they would send me out another replacement chess board in two days and I could either keep or give away the faulty one to charity! They didn’t quibble or make me pay for returning the faulty board, in addition, Carl, the person that dealt with my emails was so professional, speedy and helpful. I cannot praise their team highly enough and I immediately got over the disappointment and stress of receiving the faulty board and the likely cost incurred of returning it. Staunton have far exceeded my expectations in every way. There would be no question of me ever going anywhere else, especially when so many other companies’ customer service departments deal with their customers so slowly and unhelpfully. In my view, Staunton has illustrated, it is a company by which all others should be measured. Justin. Bedford. Uk
customer
Mar 20,2024I purchased a chess set and they arrived completely broken, seems like it was dropshipped by some teenager in China. I contacted their support and they refused to refund me. Don't buy this low quality mess.
Alison
Mar 07,2024Replacement pieces sent after initial enquiry to purchase more after my puppy chewed them. Overwhelmed by the standard of service thank you so very much your service is outstanding Thank you
CHRIS
Mar 04,2024We paid extra for next day delivery, - it didn't happen. Item was damaged in transit. Altogether disappointing birthday present experience.
Mr Richard Shepherd
Mar 04,2024Not been delivered yet
David Hull
Mar 04,2024Excellent chess set, prompt despatch and good communications. Happily recommend.
Cate Orr
Feb 18,2024Beautiful chess pieces much appreciated by our grandson.
Mahendra Patel
Feb 11,2024Great service thanks
Tarik drevon
Feb 05,2024These boards are beautiful and very nice to play on.
Mr Podmore
Feb 05,2024Great product. Better than expected.
Mr Mark Warburton
Feb 05,2024Fast and safe delivery. Wonderful craftsmanship - lovely chess set!
Sarah
Feb 04,2024Brilliant service and fast delivery. Really impressed thank you
martin
Jan 22,2024quality product and timely delivery
Gillian Mcgough
Jan 19,2024Brilliant quality a present for my friends 60th birthday he was overjoyed with the product
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, GB
http://officialstaunton.com
RUSLAN MAZUROVSKYY
Apr 10,2024Nice to deal with. Fast delivery and great communication.