What is OKA all about? Simply put, it’s a love affair with living well. Since the very beginning, we’ve been on a mission to create things that make time spent with friends and family more memorable. We believe that’s the secret to living beautifully: enjoying it.
OKA started small, with three women bringing unique designs from the Far East to shoppers in the West. Lady Annabel Astor, a serial entrepreneur on a mission to find special items to decorate her holiday home with, invited two friends along: her sister-in-law Sue Jones, whose decorating pedigree included stints at Jasper Conran and Colefax and Fowler, and Lucinda Waterhouse, a skilled horticulturist whose company made exquisite faux flowers. Together they set out to create a catalogue of charming home upgrades.
From the start, the OKA team has called on talented artisans from all over the world to bring its ideas to life. Our furniture and homewares prioritise beauty, comfort and style, but we choose items for their integrity, not because they fit a prescribed look. The magic of OKA is the mix: hand-picked global treasures, rich textures and patterns, and timeless furniture profiles. It’s ever-changing but unwaveringly British; elegant and easy-going; sophisticated but never stiff.
And our name? OKA is a phonetic take on ochre, a colour that nods to the East, yet feels innately British. A blend of cultures and aesthetics working in perfect harmony, which is at the heart of everything we do.
Building on over two decades of collections, 13 experiential stores in the UK, a website, and an ideas-packed magazine, we’ve become a destination for lovers of home, season after season. And the more we continue to follow our passion for design, the more we inspire others to find theirs.
Always a joy to visit and pleased with my purchases, extremely helpful staff and friendly
Great staff in the Harrogate store
The assistant was very pleasant and helpful. She engaged in conversation about the product I bought.
Brilliant customer service
You use Rhenus? A joke. Worst delivery service ever. Your website is also a nightmare.
I am writing this review to share the dreadful experience I have had with Oka and their complete failure to provide even basic customer service. On 29th November 2024, I placed an order (WUK00338115) for a pair of Katsura bedside tables. The delivery arrived on 12th December 2024, but only one of the tables was correct—the other item was completely wrong. I immediately contacted Oka’s customer service team and was assured the issue would be resolved promptly. However, despite multiple follow-ups and repeated promises of callbacks, no action has been taken. On 10th January 2025, I sent a detailed email outlining the problem again, yet Oka has completely ignored it. After more than a month of waiting and no response, I have had no choice but to file a chargeback with my credit card provider to reclaim the money for this incomplete and unusable order. Oka has demonstrated a shocking level of indifference to its customers, with no accountability, no communication, and no attempt to fix their mistake. I would strongly urge others to think twice before purchasing from Oka. A business that ignores its customers and forces them to seek chargebacks to resolve their mistakes is one to avoid. In response to the reply from Oka: To blame your logistics provider is simply woeful. You made commitments to rectify this during two phone calls and then didn’t. You still haven’t responded to my complaint email from four working days ago. THIS HAS BEEN GOING ON FOR FIVE WEEKS! But having ignored me for those five weeks, you now find the time to blame a third party logistics provider on a review site. It’s pathetic and it’s inexcusable. Even if some of the fault does rest with them, they are your supplier, you chose them, and the net result of failure continues to be yours.
Excellent service received in the Guildford store.
The staff are very helpful, Alexa helped me with sorting out the delivery of my furniture with a local courier.
Very pleasant and helpful staff!!
Very helpful in shop. Additionally on liking the product I had bought, made sending a second item at the reduced sale price a very easy exercise.
Fantastic products, friendly people serving us.
Very helpful and efficient service from the staff at Knutsford. Lovely glasses.
Most grateful to Darren & Sam 442. Very kind, helpful and amusing delivery service. They were both more than happy to unpack and carry the furniture to the first floor of the house for us. Thank-you kindly. 🙏
Ordered a gift for my daughter in law for Christmas which unfortunately did not arrive in time for me to collect. However the store saved this for me and I collected it recently. Beautiful item and I am sure my daughter in law will love it.
Mark and Sean were very helpful and accomodating
Beautiful shop in Knutsford although quite on the expensive side. Very helpful staff and comfortable to browse without any pressure
Darren and James were really friendly and professional - I received a phone call ahead of time to let me know where they were and they were very considerate and careful with maneuvering a very large sideboard into my cottage! Thanks for the great experience.
Helpful staff and sale discount made purchase more appealing
I love the quality .the service is always great .The shops are always displayed beautifully and my purchases give me joy
Toni Horton
Jan 17,2025Thanks Alan and Phil for delivering our new purchases! Very happy with both products and the excellent service we have received from Oka.