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Ovago goes the extra mile in getting travelers to their destination, safely and securely. We are an international online travel agency that provides the best travel services that help people from all over the world to purchase plane tickets at discounted and affordable prices.
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From one-way flights to round-the-world trips, from any airline or any destination.
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Reviews 778
jamal kahin
Jan 20,2025Most likely you will get flight delay or disruption email right before the your flight date and Ovago will not be much of help. For support Ovago will ask you to contact the airline yourself and airline will say to you "your travel agent needs to contact us NOT you" you will be in limbo forever. Save yourself a headache and money, stay away from Ovago, I had to purchase different ticket and still did not get a refund from Ovago.
brad
Jan 15,2025i was booking for a trip to switzarland and RAAVI was my assistant and she was great 10/10 made it super easy and even recommended place i should visit
Taylor
Jan 13,2025Ovago did nothing to help with the nightmare is sorted with untypical airport policies of not being able to carry a purse or even food without it being weighed in addition to the almost empty 7 kg carry-on bag that we had taken away from us at the airport and charged over $100 for. I spent many hours on the phone, trying to get assistance from Ovago only for them to tell me that they’re going to listen to our call for hours and never get back to me. Finally, after everything was through they got back to me and offered me a $50 voucher to continue using their services again after giving them almost $8000 for multiple tickets that we booked through them to be treated like total crap at an airport without proper seating being given to us or information about these untypical policies were Colombo airport charges for a person and even food to be carried. The customer service is ridiculous and does not get back to you in a timely fashion and when they do, they do not actually do anything to help.
Maria Vasquez
Jan 08,2025Nicholas was my agent who was in charge of my case. Nicolas was very kind and professional. I have no words to thank him for all the help he gave me, and above all he solved my problem. I highly recommend Ovago and especially Nicholas.
Sanjay Murthy
Jan 08,2025Amazing experience booking flights - the customer service is at a whole different level. I appreciate the thoughtfulness and communication by the agents to help with the best possible option for me. Nigel has been extraordinary in helping book flights.
Fred
Jan 05,2025They show more aggressive prices for flights than most other online travel agents, however they call you 45 min later to indicate that the price was increased by the airline and that you have to pay more to have your booking confirmed. Their representative on the phone refuses to take any formal client complain. Not sure if they are regulated in the US but clearly it seems to be very aggressive marketing tactics and poor customer service.
gurr
Jan 05,20253rd class service Never book flight with these scammers, at first they charged me 1230$ for a flight,then when there was 10 days left with the flight they charged more 430$ for the same flight man that sucks Please do not get into this scam book with the legit sites
shiv kumar
Jan 05,2025FAKE WEBSITE - I made the booking 7hours ago from houston to dublin and i still haven't received any confirmation. Called their customer service 4 times to ask if everything is okay but these bunch of idiots had no idea and was promised a call back which obviously i never received. Tried calling them again as other airline ticket prices are increasing but they blocked my number. THIS IS A FAKE COMPANY. Do not book from them. Now I will have to buy the ticket with increased price because of these ****holes
Juno Siu
Jan 03,2025So I booked a trip from San Francisco to Christchurch during this Christmas break. While I was at the airport for the first leg of the journey, Alaska had a 3 hour delay (AS3435) (due to low visibility) and given that my connecting flight only had a 3h buffer, there was absolutely no way for me to make the second international flight. So I went to Alaska's service desk and they told me they couldn't do anything because the travel agent booked this flight and they couldn't change me to another flight. Naturally I called the travel agent and they kept transferring me to the flight modification department where there was no one answering. On the phone they keep saying that I was first in line but no one would answer. When I tried to call another department, someone would pick up and say the same thing. I got so angry that I said to one of guys on the phone that I will not hang up until someone from that department speaks to me right now. They then said "I will have them call you back" Obviously no one did. I also submitted a call back and you guess it right, no one called. Over and Over again, I called and got sent to the blackhole 8 times. It was clear that they wanted to offload the responsibility to the airline and make them pay for my flight change or something. Because when I finally got to LAX for my next flight that I was so destined to miss, they claimed that they tried to call me (while I was in the air flying to LA), what a convenient time to call?? When I finally got to LAX, I had exactly 15 minutes before the departure time of my connecting flight (NZ3), I ran as fast as I could to the gate, only to watch the plane door get shut in my face. I panicked and went to the next gate which was another flight (NZ5) to Auckland and begged the staff there to let me board. Obviously it didn't work. Finally, I was booked on another flight (Qantas flight via Sydney QF12 and QF 3) by Alaska at LAX after and hour of yelling and negotiating. I finally got to my destination after 37 hours of traveling. To top this up, Qantas lost my luggage for the entirety of my trip in New Zealand. I was traveling without luggage for 10 days! But the moral of the story is that one should never do business with OVAGO!
sarah pierce
Jan 01,2025This is by far the worst experience with a company I have ever had. Order number 122263723 - I paid an extortionate amount of money for flights to New Zealand in December through OVAGO ($2800). My husband was catastrophically injured and suffered a spinal cord injury 2 days before we were supposed to fly out. I sent the letter from the neurologist and intake paperwork to ovago showing them my husband was not permitted to fly and they assured me I would have a flight credit to use later. They confirmed all of this with me including relevant fees that would be deducted (which they chose not to refund me), leaving me with a flight credit of $2200. I then went to rebook the flight for this upcoming February 2025 and was told that, despite the new flight price on their website being $500 LESS than what I had already paid, I would have to pay an ADDITIONAL $340 on top of what I had already paid (so $3140 for two flights that on their website are currently $2200). Their explanation was that the new flight would cost $2800 regardless and then I would have to pay the fees for canceling on top of this. This was NEVER communicated to me, I have an email explaining the flight credit and nowhere does it say this. I want a refund for the additional money I had to pay (the $340). I will report this to my states AG office and the CFPB. I will never use ovago again and will tell everyone I know about my experience. Avoid them at all costs.
Daniel Manc
Dec 25,2024Extremely Poor Customer Service Review: My experience with Ovago was frustrating. The customer service representative struggled to communicate in English, turning a straightforward situation into an unnecessary ordeal. Instead of resolving my issue, their approach created more drama and confusion. I expected professional assistance but was deeply disappointed. This level of service is unacceptable.
Vlad
Dec 22,2024Kalyan was incredibly professional and this was one of the best customer service agents I’ve spoken to. Made sure to call me back and guide me through the whole process with ease! Will definitely be using them again!
Matthias Autrata
Dec 20,2024I was looking for flights for a short vacation with my 2 sons in February. Did the usual thing and compared the various websites. Piper @ Ovago was very patient in helping me to find the best flight-routes, times, and airport combinations. We ended up with a really good deal:-)
Russell Jew
Dec 18,2024I had flights booked for 900 dollars it took days to confirm and in the end rejected. Now I have to pay 1200 for the same exact flight due to the rejection of my booked tickets. I'll never trust this company Ovago again
Irina Abdrakhmanova
Dec 16,2024Zeus was AMAZING!!! He was able to find the tickets I needed at a price range I requested and helped me through the whole process. Was so professional and a joy to work with. Can’t wait to book the next trip with him
Kunmi Johnson
Dec 16,2024Great help from Amara and support team! Thank you very much!
Andrei Leonov
Dec 12,2024I purchased a non-refundable ticket but later I realized I won’t be able to take a flight on that date. So I reached out to support and the support team, namely Percy, went above and beyond to resolve the issue with the best possible outcome: the airline agreed to issue the full refund. This is the highest level and the great example of customer-oriented service. I will recommend OVAGO to my friends.
Peter
Dec 12,2024I saved $150 on the initial ticket price by buying my tickets through Ovago, and spent about 4 hours on the phone with both Alaska Airlines and Air New Zealand trying to deal with the problems created by buying my tickets through Ovago (frequent flyer number and TSA traveler number not entered, name input incorrectly, couldn't upgrade seats). I was never able to upgrade my seats because of purchasing tickets through Ovago; I will never buy tickets from a 3rd party seller again.
Hatien
Dec 09,2024Raavi was very helpful and patient. She helped with following up on my questions. I appreciate her assistance.
Revilo Schnel GOld
Jan 21,2025Really appreciated this Ovago, At first you'll think that this Site Is shady but not really. I Got to talk with an amazing assistance named Lane, He helped me to make sure that I get the best price plane ticket price and got to be where I needed to go. Thx again