Ovago goes the extra mile in getting travelers to their destination, safely and securely. We are an international online travel agency that provides the best travel services that help people from all over the world to purchase plane tickets at discounted and affordable prices.
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Booked a flight for $244.22. One hour later, Ovago emails saying the price changed to over $370. DO NOT BOOK WITH OVAGO. See reply from Ovago below. Note that I had already booked and THEN the price change was implemented. Had I booked directly with the airline, I would not have had this issue. This is why I stand by my review.
I was trying to book for an international round trip , OVAGO offered the most competitive price ! Also my personal travel assistant Greyson helped me nail down book options and provided needed guidance on the reservation. Thank you very much!
I have been researching flights to Rome for a cruise that I have planned for a little while now. Could not quite find the price and itinerary I desired. Ran across Ovago.com thru the website Skyscanner. I engaged with them thru their chat portal and was connected to Greyson. He made my day. The customer service was top notch. He stayed in touch thru out the entire process from research, selection, and payment. He guided me thru every step and kept me informed about the progress until my flight was confirmed and tickets were issued. In this day and age when you have no idea what you will get thru these services, it was refreshing and encouraging to know, companies like Ovago exist. Can't say enough about Greyson and his customer service. 5 stars.
Lost more than $200 because of transaction charges between US and Canadian dollars. The ticket was canceled because of the company couldn't confirm it and not my fault. Beware...felt broken.
I am extremely disappointed with Ovago’s customer care team and their handling of my case. Since November 16th, I have been trying to resolve an issue with my suspended tickets, which were marked as "no-show" due to a missed flight caused by Alaska Airlines. Despite multiple calls and emails, Ovago has consistently postponed resolving the matter, claiming they need a written response from China Airlines, even though I’ve already confirmed directly with China Airlines that no penalties apply, only service fees. The lack of urgency and constant delays have caused significant financial losses and stress. While some agents, like Dave, were friendly and genuinely tried to help during this difficult situation, others were shockingly unprofessional. One agent, Rigo, was extremely rude, interrupting and interrogating me instead of listening to my concerns. He even made dismissive remarks like, “Why would airlines listen to you and remove the penalties or no-show because you told them so?” This level of disrespect is unacceptable, especially when airline agents I spoke to were polite and understanding. I strongly urge Ovago to review their customer support training and evaluate whether agents like Rigo belong in a customer-facing role. Overall, this experience has been unnecessarily stressful, and I would not recommend Ovago to anyone seeking reliable travel support. I will update my review if they resolve the issue soon.
I am extremely disappointed with Ovago’s customer care team and their handling of my case. Since November 16th, I have been trying to resolve an issue with my suspended tickets, which were marked as “no-show” due to a missed flight caused by Alaska Airlines. Despite multiple calls and emails, Ovago has consistently postponed resolving the matter, claiming they need a written response from China Airlines, even though I’ve already confirmed directly with China Airlines that no penalties apply, only service fees. The lack of urgency and constant delays have caused significant financial losses and stress. While some agents, like Dave, were friendly and genuinely tried to help during this difficult situation, others were shockingly unprofessional. One agent, Rigo, was extremely rude, interrupting and interrogating me instead of listening to my concerns. He even made dismissive remarks like, “Why would airlines listen to you and remove the penalties or no-show because you told them so?” This level of disrespect is unacceptable, especially when airline agents I spoke to were polite and understanding. I strongly urge Ovago to review their customer support training and evaluate whether agents like Rigo belong in a customer-facing role. Overall, this experience has been unnecessarily stressful, and I would not recommend Ovago to anyone seeking reliable travel support. I will update my review if this matter resolves soon.
I booked ticket for OVAGO through the customer service named Laura. She helped me a cheap ticket and booked me I really recommend every body who wants to book flight tickets through OVEGA call customer service 'Laura' Call: +18884574490
very good service!
Greyson was amazing, literally one of the best people I have spoken with. He is kind, caring and an absolute joy to work with!! 10/10
I was looking for some flights on Google and found the best price at Ovago. Once at the site, I started talking to Josie, who asked me about my flight requirements and then proceeded to provide the best flight options at the best price, her customer service and attention to detail made my whole experience transition less and smooth. I highly recommend Ovago and Josie for your future booking needs.
I tried to make a booking for an international flight. It took them more than 18 hours to get back to me with another flight itinerary which was longer and more expensive. I then had many back-and-forth messages until they agreed to give me my original booking at the original price. THEN they told me my bank declined the purchase- which is IMPOSSIBLE and a LIE. THEN they told me they needed to call my personal number for "verification purposes". Many lied and excuses all to cover up the fact that the incredibly cheap fare they were offering did not exist. Ovago may not be a scam but they are definitely not trustworthy.
I would like to give a Big Thank you to Tyron, my Sales Specialist who helped me book my trip to Europe and stayed with me through the whole process. He booked me exactly what I wanted and gave me a great price and I will definitely work with him in the future and refer him to my Family and Friends!
Pathetic company. I am still waiting on confirmation of my booking where it has been close to 72 hours. Meanwhile, the airfare would obviously climb. I checked with them each day for the first two days, when the airfare was still the same. They mentioned the ticket would be issued within 1-2 hours. How can you trust such an agency who wont even book the tickets at the price you wanted, so they can later jack it up once prices go up ? Places like Kayak and Skyscanner should ban these guys. They are a typical bait and disappear company. Dont book with them. You have been warned...!!!!
Great customer service and highly understandable agent and special thanks to Kari for her great attitude and patience.. she was so supportive
Lena made my first experience with Ovago exceptional. She guided me effortlessly and was always ready to offer support whenever needed.
Booked a flight - ticket wasn’t issued due to a supposed problem with my credit card. I confirmed the payment 4 times - with the amount being charged to my account 4 times. I called my bank which mentioned there was no issue on their end. OVAGO after two calls was not able to issue the ticket citing the payment didn’t go through. I am now working on getting the booking canceled and my money back. Terrible service - and not trustworthy. Would recommend booking with a reputable provider. Edit: It has been 5 calls with Ovago representatives since the issue started, my bank has confirmed 3 times that the payment went out and the "credit card issue" that Ovago is stating is incorrect. So far $4800 were charged and no ticket issued. The company as well as their service is a joke. In response to the Ovago comment below: The comment misrepresents what actually happened. "No charges were applied" - this is incorrect. Only after I asked my bank to recall the 3 payments deducted from my credit card from Ovago and to flag them for fraudulent behavior the payment was reversed. There was no assistance from Ovago to make this happen.
Wow, very surprised that #1 you take phone calls, #2 your sms link to resolve the issue was so easy to use, #3 my issue was resolved. And #4 so quickly. Excellent service
I was having difficulty booking flights to coincide with my traveling companions. Raavi helped me connect my flights with theirs in a very short period of time. He was very patient, professional and friendly. He stayed connected until i was completely satisfied. He made the booking of the flights so much easier and not stressful. I truly appreciated his assistance.
I have an excellent experience working with Maverick. He helped me find the perfect flight which fit my needs and were reasonably priced. The entire booking process was super efficient! I will definitely turn to Ovago for my future trips!
Tamara H
Nov 23,2024Amazing, took the time to really pay attention to the details of my flight needs.