PENNYMAC
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PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.
Reviews 901
Juan
Nov 06,2020It was a great experience from the beginning to the end. Great communication and customer service!!
Sean Doyle
Nov 06,2020Bridget was very proactive in keeping me up to date once she became involved. My only complaint is that on the original date of signing, I was informed from the Notary via voicemail that there was a problem with our loan and that it will need to be reprocessed. This should have come directly from someone who could explain that this was a fairly minor issue and not something that I needed to be alarmed about.
Havish Marrero
Nov 06,2020I have been trying to refinance my current PennyMac loan for about 3 months now. I was told in the beginning that they would be able to close within 45 days. They have asked me to upload the same information multiple times and haven't been able to give me a closing date since September. I have tried speaking with a manager for over a month with no luck. PennyMac has the worst customer service that I have ever experienced and I would strongly recommend anyone to look elsewhere for any type of loan!
chad holmes
Nov 06,2020My entire experience through the whole process was painless thanks to Ceista Johnson. She was very professional, kind, and courteous. I have already referred several people to PennyMac and they too are now refinancing with PennyMac.
Theron Michalczyk
Nov 06,2020Very easy and stress free. Finished loan within given time frame. Very pleased with the whole process.
Matt
Nov 06,2020Randall Alford and Juan Cueva were both rockstars. If you want a professional, diligent, and stress free experience then look no further. They made a very complex process very simple and a stressful process very straightforward. Highly recommended!
Matt
Nov 06,2020Easy closing
Bert Arsenault
Nov 06,2020Everything went great and in a timely manner. I felt informed throughout the entire process.
John Kopczinsky
Nov 06,2020I tell people when they ask that my loan is through Penny Mac and that I enjoy their customer service. The website is also a feature I enjoy. This refinance process for me was much more enjoyable that the last time I refinanced my old home. The closing papers were a bit odd, because if my wife's schedule and mine. We couldn't nail down a day for the two of us to be in the same state due to the military. But we got it done, it only took changing the schedule 3 times.
Bryana Gibbs
Nov 05,2020We are very grateful for the knowledge and experience that Christian Silva and Andrew Mortenson brought to the table. They were in communication every step of the way - explaining exactly what was needed and what we could expect. They made refinancing our home very simple!
Tony Cobbs
Nov 05,2020Quick fast and efficient.
alrandolph lagarde
Nov 05,2020Great experience!
Dan
Nov 05,2020The team was very friendly from start to finish and helpful through it all. I was given the best rate possible and would recommend PennyMac to anyone looking for financing.
Thomas Ryan
Nov 05,2020We chose Penny Mac to re-finance our mortgage. They were highly professional and worked diligently to make sure the loan closed timely. The portals were simple and user friendly. but most of all the staff was the best at helping us through the process.
Manuel Hernandez
Nov 05,2020I give Mario and the Whole Penny Mac team a 5 star rating for efficiency and thoroughness. Process was quick and easy. Great Job guys.
Chelsey Allen
Nov 05,2020The process of refinancing with PennyMac was HORRENDOUS!!! It was easier buying my house opposed to refinancing. The process took us 4 months. No one ever called and checked in, we had to call every week or every other week to see what was going on, there are no direct numbers available for anyone you are dealing with. My loan officer was M.I.A majority of the time because "they were overloaded with refinances" which I completely understood. But after several months I felt like our paperwork just got shuffled to the side/lost. I eventually had to get his manager involved. At one point we got excited after we received an email we were set to close... Yeah.... it was for another couple in an entirely different state along with all of their information.... After 4 months I finally received a closing date, signed all of my paper work- only to be called a day later and told- I had to re-sign my closing documents with no explanation. During the 4 month process I honestly felt like I was dealing with a scam company. I pray when I move I am able to deal with a new company. This has been the worst and most exhausting process ever..... We still have so many questions yet cant get in touch with any of our so called points of contact.... Avoid if at all possible!!!
Janice kump
Nov 05,2020Excellent process from start to finish!!! Couldn’t have been more smooth!!!!
James
Nov 05,2020I have dealt with several financial institutions as it relates to financing and refinancing. Considering the historically low-interest rates and the overwhelming amount of applications they must receive. I was thoroughly impressed with the communication, quick and painless closing process provided. Thanks, Nicholas and Pennymac.
Peg Burdell
Nov 05,2020The Loan originator and processor we worked with were extremely clear and helpful with our refinance. PennyMac gave us an excellent rate and it was very smooth sailing through the process.
3043 Townsgate Rd, Suite 200, 91361, Westlake Village, US
https://www.pennymac.com
William Rooney
Nov 11,2020I found PennyMac to be easy to deal with and I also enjoyed the good conversations with Caesar.