PENNYMAC

3.5 (901 Reviews)

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PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.

Reviews 901

3.5

Out of 5.0

Michael A. Otnisky

Nov 04,2020

Great servive

Claudia Eftimie

Nov 04,2020

Exceptional experience refinancing my home! Mitch and Jacob were great from beginning till end. Would recommend and choose PennyMac anyway!

Amelia Hall

Nov 04,2020

I am still waiting on some corrected documents from closing. The process was pretty much straightforward but dealt with a number of different individuals. It would have been helpful to know that from the beginning.

Crew

Nov 04,2020

It was an easy process and I got a great interest rate. Thank you guys.

Jinsil Maloney

Nov 04,2020

This was our first time re-financing so we didn't really know what to expect. PennyMac made everything so easy and easy to understand. We closed right on time without any problems. Thank you so much for making what could be a stressful thing so easy and stressless!

Ragnar King

Nov 03,2020

Great service!

M. G.

Nov 03,2020

All interactions with agents were pleasant and informative. The process was longer than usual due to low interest rates and subsequent volume of applications. Raveena Taylor, my personal navigator, was awesome and kept her word, communicating every Tuesday on the progress. Her customer service skills and ability to relate to the customer are exemplary.

pete gleim

Nov 03,2020

There were times during the loan process that the loan officer and the loan specialist were not on the same page during the loan process. I had to call to get answers from the loan specialist a few times.

Ed Runnion

Nov 02,2020

Rhonda was great. The documents review was not great (getting the team to actually FULLY READ the documents was a challenge), but that was not Rhonda's fault. Due to this unnecessary back and forth on document review, the whole process took a few weeks longer than it should have.

Rachel Bussey

Nov 02,2020

Jazmyne Rogers, was timely, professional, friendly, and very informative. She asked questions to make sure I understood the process throughly..it was great working with her.

Mike

Nov 02,2020

Smooth and easy process. Awesome Team of people that guided me every step of the way. They kept me well informed of the status.

Pat

Nov 02,2020

PennyMac's service was great from the beginning and that continued when we decided to take advantage of the VA's streamlined Interest Rate Reduction Refinance program. Despite the somewhat difficult circumstances of the Covid-19 precautions of having to work remotely, they worked quickly and were very attentive to effective communication.

Winston

Nov 02,2020

Wonderful, and easy experience re-financing.

Kolby White

Nov 02,2020

Refinanced my loan. Not very competitive price wise to keep you lending from them but the loan officer was cool.

Adrianjohn Gonzales

Nov 02,2020

Overall experience was great. Everyone we talked too was very knowledgeable, awnsered all our questions, and helped us understand the process every step of the way.

BY

Nov 02,2020

Shopped around and got the lowest rate and an easy transaction.

DontUse PennyMac

Nov 02,2020

I though it was important to explain that all these one sentence 5 star reviews on this site for Penny Mac are guaranteed to be FAKE to dilute what is really happening with refinances at this company. Pennymac is unable to explain why my refinance is taking almost six months. They are unable to provide any ETA on a closing date. They continuously ask for documents they already have to create artificial delays. They have run out of excuses and, ultimately it is costing me thousands as this drags on. BE WARNED - If you are offered a re-fi from PennyMac IT WILL NEVER CLOSE. Use any other lender because Pennymac will NOT get the deal done and you will be stuck paying higher interest as they string you along eternally. Incompetence + Apathy + Lies = PennyMac Team

Karen Bridges

Nov 02,2020

Easy and clear process. Everything that I would encounter was explained as well as a great interest rate. They also gave me strategies for the future in paying off my mortgage.