PENNYMAC

3.5 (901 Reviews)

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PennyMac Loan Services, LLC ("Pennymac") is a leading national mortgage lender and servicer. Our goal is to provide you with innovative mortgage solutions to make it easier for you to purchase, refinance, or simply remain in your home. Since our founding in 2008 by a team of mortgage industry veterans, we've sought to restore Americans' trust in home ownership by improving the quality and consistency of the mortgage experience. We're a full-service lender with a breadth of loan options for everyone from first-time home buyers to those seeking jumbo, FHA, or VA loans. We also purchase loans from banks and other lenders, then use our industry expertise to help borrowers restructure their mortgages so they can stay in their homes. NMLS #35953.

Reviews 901

3.5

Out of 5.0

jt fleming

Nov 02,2020

at no time was I not comfortable with any of the team who kept me updated as to the progress as they saw to it I'd be taken care of even with the passing of my wife of 49 years in the middle oe the process,thanks to all I won't name agents so I don't miss anyone . thanks

Ceronnie Robinson

Nov 01,2020

My rating is based on the fact that all Penn Mac Associates made this a painless process because of the ir concern about getting me through this potential daunting process. I was truly in good hands!

Theresa Curran

Nov 01,2020

After researching many banks, I refinanced my home w/ Penny Mac, truly the smartest decision! Personal service & attention to detail were very impressive. Affan (Loan Officer) assisted me with the application, patiently answering questions /creating a smooth experience via Penny Mac's secure mortgage center (m.a.c). Each stage of the process was timely /accurate. Mary (Home loan specialist) was accessible, attentive and compliant to my requests. Great experience. A Terrific Team!

John Lively

Oct 31,2020

This loan refinance experience could not have been any easier. The whole process was described very well and implemented through their web site which was very user friendly. Any questions I had throughout the process were answered by my loan representative promptly and professionally. I couldn't have asked for a better team to work with.

Carol

Oct 31,2020

Due to the Covid-19 pandemic it took much longer than I expected to get my refinance loan approved. However it was completed and I am happy with the results. The staff were patient with me and my questions concerning the difference in the original listed interest rate and the final interest rate I received. Absent that issue I was satisfied with the loan process.

C Budis

Oct 31,2020

We had a great experience from the first phone call until closing

Sierria

Oct 31,2020

Great service! Explained everything thoroughly and communicated updates frequently.

Saurav Dutta

Oct 31,2020

From the moment I spoke with Ihsan Moosapanah who was my loan officer and also my financial advisor during the process, the experience has been nothing short of excellent with my refinancing with PennyMac. I got a competitive interest rate and I would highly recommend PennyMac to everyone looking to refinance their mortgage.

Gavin Fogarty

Oct 30,2020

The process was very smooth and took very little effort on my end. The only thing I would say is that they really need to go fully online with the closing documents. Signing 100 pages is really wasteful and I feel largely unnecessary given the technology that is available.

FG

Oct 30,2020

Working with Erica Sanchez and PennyMac was great.

Pierre Joseph

Oct 30,2020

Barbara was very professional and helpful throughout the process..everything was done in a timely manner..

Brett Croft

Oct 30,2020

Brent went above and beyond to make this process as smooth and simple as possible. I had his direct number the whole time, which made answering questions a breeze. If he needed something and couldn't reach me, he'd leave a voicemail with crystal clear instructions. I'd submit what he needed, and he'd call back thanking me. The icing on the cake was the mobile notary. They came straight to my house on MY schedule. I signed everything in the comfort of my own home. I could not have asked for an easier refi. Thanks you PennyMac, and thank you BRENT!

Brenda Stevens

Oct 30,2020

My loan went through quickly. No delays and I was always kept informed. The process went very smoothly.

Deb Cade

Oct 30,2020

We refinanced and the process went fast and was easy. Everything was explained along the way and was easy to understand. We are very satisfied. Great lending institution!

Thai

Oct 30,2020

Im happy to do business with PennyMac for my mortgage refinancing. They clearly keep me updated throughout each step, via phone calls and emails. The process was smooth, mostly done over my smartphone. Id recommended PennyMac to anybody looking to refinance their mortgage. Their rates are competitive and I am happy with my refinancing experience with them.

keith owen

Oct 30,2020

Great service and people who are very helpful in navigating the loam process.

Cami Chase

Oct 30,2020

I will continue to use Pennymac for all my future financial dealings. Derrick and Nichole were above and beyond professional and helpful. The current situation is hard and makes for a longer process but I had a great experience with my MAC team. Nichole deserves a raise.

Brian Beauregard

Oct 30,2020

Zero stars is what they deserve ! They are so bad at what they do. They kept me hanging over 70 days on a refinance. I tried to talk to them on the phone but never got a call back. So I started over with quicken. Closed in 35 days , cost less money. Look around pennymac is a poorly run assembly line!!

ETQ

Oct 29,2020

Overall a good company to work with, I believe due to the large number of loans, remote working and Covid-19 events there were several time I had difficulty communicating with the "Team".