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We're on a mission to make finding your perfect tiles easy and inspiring.
Like you, we're passionate about our homes. But we know that sometimes, finding the right products can be easier said than done. And that's where we come in.
With our curated designs, completely free sample service and friendly advice, we've reimagined tile shopping.
As a family business, we’re pretty obsessed with epic customer service. With thousands of five-star reviews, we must be doing something right.
And when it comes to trends and technical know, we've got you covered - so you can tackle your latest tiling project with confidence!
There’s plenty to explore and with inspiration at every turn we’ve made it super easy to find the one.
We believe that great things come in threes - so that's why we focus on beautiful designs, unbeatable quality and fair pricing.
By working directly with our suppliers - some of the largest factories in Europe and some of the smallest - we’re able to offer premium quality tiles for less than the high street.
Reviews 369
D Ferguson
May 08,2024Poor service from Porcelain superstore. Ordered tiles for delivery on a specific date but no notification they were not going to arrive. Receive an email the following day to say 'Good news, can deliver them a WEEK from today'. Needless to say that was not good enough. After a phone call I learnt that apparently the tiles were out of stock, and that weren't due in till the following week. No awareness of this when I ordered or when scheduling the delivery date. Only positive was that they processed my refund quickly, however now I am without tiles for this week! Disappointed :( Order number S817934
Keith Martin
May 06,2024Sold me tiles they didn't have in stock but still think it's OK to hang onto my money! Don't be fooled by their delivery date & stock as its still saying their available now despite them cancelling my order. 'Apparently my money is in the hands of the gods and could take upto 10days to be returned' Legal advice underway & will be looking for compensation under the consumer rights act 2015.
Katy Medlock
Apr 29,2024Tiles are lovely and seem good quality but they charge an extra 30 quid for next day delivery (which would be fine) and then didn't deliver next day, despite being within the guidelines of the order. Sour taste in my mouth as no acceptance of responsibility on this when I emailed them about it - just citing unforeseen circumstances and being quite dismissive.
AMY DUNCAN
Apr 15,2024Tiles Fantastic - Customer Service very poor. Spoken to in a very negative and belittling tone. Employee VERY hesitant to help.
Luke Rose
Apr 13,2024Awful service, gave me a discount voucher to use which expires 04/07/2024, go to use it and they use the American way of doing dates even though this is the UK, don't respond to emails ignoring the fact it should be honoured. Very poor customer service
Mrs susan willans
Apr 13,2024Recently purchased some lovely tiles for my cloakroom. The whole process from ordering to delivery was straight forward and seamless, with no delays in delivery, and excellent communication throughout. Would definitely use again based on this experience.
ALWAL
Apr 10,2024Wish I had read the reviews - I ordered on wednesday the 27th of March - was given delivery date for the following Friday the 5th - which I could accept - there was a warning of a delay but was advused I would be kept informed. I have been given no information - the customer services is awful - I have emailed asking for tracking details which they are unable to supply which I think is ridiculous for such a high value order. They are blaming where I live - I am only 100 miles from Glasgow on the main A82 road in scotland. Still no tiles 2 weeks since ordering and not happy with the complete lack of help
Lindsey
Mar 29,2024Ordered tiles at the start of March, with a delivery date scheduled just over 3 weeks later. 3 working days before delivery is due, we get an email to say they can no longer deliver on the scheduled date and need us to give them an alternative date when someone will be home between 0800 - 18.00. They cannot guarantee a time, or if it will be AM or PM - they just need a day when someone will be home all day. Still going back and forth trying to arrange another date - customer service team not overly helpful. Will update review when (if) we receive the tiles. Update - pallet of tiles found at the end of our drive when we returned from holiday. No delivery date had been agreed and unsure how long they had been sat on the drive for. Customer service team were (are?) still awaiting confirmation of updated delivery date ….. for the tiles that have been sat on our drive. For an undetermined amount of time.
Zsumana Awad
Mar 26,2024We were really happy with the tiles delivered, although the recommended grout lines were thicker than pictured so we ended up with a different look than the photos, which was a bit disappointing. Also DO NOT USE THEIR CALCULATOR when deciding how many boxes to order. We ordered 15 boxes based on their recommendation, ended up with 6 (!) boxes leftover, unopened. Worth almost £200 but they refused a refund when my husband contacted them, even refused an exchange as we were planning to buy more tiles from their site. We will not be buying from them after the poor experience with the customer service and the harsh return policy. Make sure you measure well before ordering!
Emma Beveridge
Mar 20,2024Beautiful high end tiles, super quick delivery
Belinda
Mar 19,2024Tiles not as described order Brazilian black and ended up with light grey tiles extremely disappointed Would not buy from here again especially when a basic colour is wrong
V. Happy from Hamble
Mar 12,2024Unhelpful company hoodwinked by sample sent my advice is to do more research don't rely on their 'fancy' tile names nor the pictures and strategically cut samples. Their only response to criticism is to say well you can return the tiles if you're not happy - haha have you felt the weight they were unwrapped by the builder to check them they also arrived on a pallet so good luck with returning them in original packaging!! Won't ever use this company again.
James
Mar 12,2024Bought some tiles from this company a couple of weeks ago, layed them myself last week. I was a bit concerned about the wood effect wearing off the tiles, however after ordering a sample and carrying out my own product testing, i gave it the green light. The tiles arrived in good condition and were very reasonably priced, compared with other slabs. Also, the customer service was top-notch. Overall I'm delighted with the product and the service i received. Thank you.
sg
Feb 20,2024This company have been amazing, I found the most amazing crackle green tile, then searched everywhere to try to find a similar colour (not crackle) and decided to order with them as the colour is just amazing and nothing else came close. Super friendly, very professional and kept me updated throughout the order.
Mr/Mrs Williams
Jan 25,2024Really friendly and professional service from start to finish. Particularly Emily in the office and the two lads in the warehouse,Ian and Luke, who helped load my trailer.Well done all and a pleasure doing business with you.
Stephanie C
Jan 24,2024Emily in customer services was very helpful in ordering samples for me when there was an issue with placing an order on the website.
Ruth
Jan 23,2024I use this company a lot for customers, they are quick, efficient and there is always a human response to queries and quickly. Nice products as well, that’s why both my customers and I use them. Thank you
Ashley
Jan 23,2024Great product and service! Will definitely use again👌🏼
Simone Summers
Jan 20,2024Waiting for my replacement delivery after apparent breakage of my paid for tiles by porcelain superstores haulage company today. £40 delivery cost, yet never arrived. New consignment expected to be with me by Tuesday so I will report back on product quality then as fulfilment clearly needs to be looked at by the 3 founding brothers who cannot be disturbed by their staff when something goes wrong but they will happily send an email to tell you to trust them after you have browsed their site. 30.1.24 - Pleased to say that my complaint was taken very seriously. The company were disappointed to hear of my experience & are keen to look at what went wrong and sort it for future customers. The Tiles are amazing and the staff too. Once fulfilment improves its going to be a 5* experience.
Unit 7 Millbrook Industrial Estate, M23 9WT, Manchester, GB
http://www.porcelainsuperstore.co.uk
Lynne Porter
May 08,2024Terrible service, do not use, delivery is curbside only and you're left to move inside despite being of pension age! This is not clear when ordering, also you're left with a pallet to dispose of ! Well done great service. Will not use again!