Excellent service and delivery time. Would most definitely use again..
Ordered a Scott frame from Cycletrade late on Wednesday and it arrived Friday afternoon. Arrived well packaged and the frame is in excellent condition. Customer service is first class, they dealt with my query in a very professional manner, these guys care about their customers, which is rare these days. I will use them again, it is a really good way to get quality parts for your bike.
Merchandise all as described , delivery as stated
Great company & Fast postage
I can't fault the service from Cycletrade, the goods are exactly has described, and they were a pleasure to deal with, really nice people. I will definitely go to them in the future.
Fast delivery of a reconditioned shock that appears to be as good as new. Delivered within 24 hours as requested in good packaging and with all the bits needed. :-)
Item took over 7 days to arrive. Seems to have got stuck in Courier network. When received it was dirty - nothing drastic but required a proper clean before installing. Mechanically sound.
All as expected. That is beautiful!
Came across these guys online when seaching for a vision wheel set contacted them via email, very helpful as to what i needed and evem through in a free wheel spacer on top of that a fast del8very only a couple of days so well chuffed with the purchase and their service amd ive already reccomend tjem to my riding friends, will defently be using them again.
Very quick. Handlebar just as described. Thanks!
A set of new canti brakes, good price and posted quickly but there is a return spring missing and yet to hear from cycletrade.
This was my first purchase from Cycle trade and i had to contact their customer service. Response was excellent and goods arrived as promised. Will definitely be returning to them again should i need another purchase.
Guys are super cool! I've bought a few parts online from Cycletrade and they are always great! then during a work trip to Glasgow decided to pay them a visit! Guys were really welcoming and showed me around the warehouse. I was really surprised at how efficient these young guys are! It's like a real start-up where everyone does a bit of everything. Thanks for the coffee guys and best of luck! I'll continue ordering from you !
After a less than satisfactory initial experience, customer service found my email in their junk folder and were then very quick to resolve the issue. The items I purchased had some missing components but, once Cycletrade were made aware of this, they were very apologetic and ensured that the items were made good. In all, they have a good selection at reasonable prices and seem sincere in their efforts to provide good service, which is more than can be said for a lot of sites!
Fantastic!! Ordered MTB parts from the website on Sunday night and they arrived Tuesday morning - say no more. It's the first time I have used Cycletrade and they will definitely be on my radar for future parts. SH - Birmingham
I’ve used cycletrade a few times now and their descriptions are great, items are very well packaged. Prices are reasonable. I’ll definitely use them again in the future.
You get excellent products at a good price. The customer service is brilliant, I'll continue using them.
Parts arrived very quickly. There was a slight problem with the specification of one part, but this was quickly and easily resolved.
This is the first time I‘ve bought from Cycletrade and found their website clear and easy to navigate and order items which arrived on time and as described.
Phil Watson
Aug 02,2021Service was good, shipping time was good. Everything was good, apart from the fact that the product was damaged slightly, sorta like it had been used a bit prior to shipping. I bought a pair of Dmr V6 flat plastic pedals, and a few of the pins on both were broken off