Quotation, Explanations and Service were all efficient and clear.
Well to add to the awesome service I had organising my move and then the pick up, I’ve had a good update on how my order is tracking. Thanks PSS. I feel confident with how things have gone so far that my goods will arrive safely and on time.
Everything and everyone has been excellent 👍
From start to finish our experience of PSS has been first class. Every member of the team at the HQ, Peter the surveyor, and the relocation crew (particularly Mark and Steve) have been professional, friendly, courteous, knowledgeable and patient with us throughout. When you're uplifting your whole life to relocate to Australia, it's clearly a stressful and emotional time, so to have the comfort of the PSS team available to us was very much appreciated. Thank you all.
So far so good.
Great experience so far. First time using them. All the staff are professional and on time.
We needed to ship all our belongings from the U.K. to New Zealand which was a daunting exercise. Luckily another Kiwi friend who'd previously used PSS recommended them and said they really know their stuff. We are SO glad we followed their advice! The whole international move experience was made as easy as possible by PSS. They are super knowledgeable and helpful especially about NZ customs etc. and guided us through the process every step of the way. The U.K. move manager Helen was super helpful answering my multiple questions, and providing indispensable advice, the assessor was spot on with his quote and ensured we got excellent crates for our art, the U.K. packers/movers were all careful and thorough. The N.Z. team at the other end has all been excellent too, with the removal people being really careful and even unpacking everything and taking the packaging away! Having heard of so many nightmare stories from friends using other international removal companies who've had major breakages and outdoor furniture/camping gear etc getting stuck in NZ customs with bio security issues racking up fines/cleaning fees, we are so RELIEVED we chose PSS!! Our stuff sailed through customs and there have been no major breakages. We highly recommend PSS for a very safe and professional service.
Very friendly and helpful.
On time and very professional
Empty promises... it had been 5 month since PSS shipped our stuff from the UK destined to Australia and we are still waiting for it. Don't fall for it, I am no longer sure if our stuff will arrive in one piece!!!
All done as required. Great crew; polite, efficient, on time.
PSS were very professional very step of the way. The whole team were great. Such great value for money aswell. I would highly recommend them.
Customer service and help in understanding the process and completing forms.
Really helpful and excellent customer service. Quick responses when going through the booking process Austin, Charlie & Tom. Steve who picked up our suitcases was great - notified us when we were close by and very friendly! Overall, great experience!
Fantastic movers- very detailed and professional
Half way through move overseas at the moment, so far so good, PSS team have been easy to contact, helpful, straightforward, and helped make sure everything sorted in good time. Moving day was fine; efficient, quick, polite, everything well labelled and packed. Had a couple of issues that cropped up in the day, PSS office helped resolve quickly, and worked out fine. Hopefully everything arrives ok at the other end!
Excellent service so far, looking forward my boxes to be delivered in Australia safely.
Guys turned up on time as arranged, packed efficiently and carefully - no complaints at all at UK end of the shipping experience!
PSS have been great to deal with so far. They made it super easy to sort out boxes and packing at the UK end and gave good advice about packing and paperwork. Really appreciate Steve’s help in particular, particularly as we had a Home Alone ‘we slept in!’ moment the morning the boxes were being collected. I can’t speak to the whole experience yet as we haven’t received the boxes at the NZ end, but wanted to leave a positive review about our experience so far :)
M NORRIS
Jan 18,2024Robert, Mark and Peter did plus 2 other colleagues did a great job. Thank you