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Reviews 784
Danielle Moroney
Sep 29,2023Excellent service really helpful from the start. The guys who collected our items was helpful and respectful and all has gone very easy. Has made a stressful move very easy.
Jonathan Elmes
Sep 28,2023Guys packing where very friendly and professional. All packed and ready to go very quickly. Thanks so much.
David Spurdens
Sep 22,2023John, Chris and the two others guys here for one day each were brilliant. Very efficient every piece of kit was well packed and loaded to go from Cambridge to Melbourne in a 40ft lorry container. Excellent service by nice people and the office staff Lauren, Sophie etc were super helpful too. They all made what is quite a challenging experience smooth and efficient, many thanks guys, it was much appreciated 👍
Unit 6, Mill Lane Trading Estate, CR9 4PS, Croydon, GB
https://www.pssremovals.com
Jan Bell;
Sep 30,2023PSS INTERNATIONAL – BEWARE OF THIS COMPANY !!! We strongly advise that if anyone is considering using this company for packing, storage and shipping abroad, think again !!! Apologies for such a lengthy review but we feel prospective clients should be made aware of the type of company PSS INTERNATIONAL are and more importantly the type of after sales service they provide. We used this company for our move to France. They promised to help alleviate the stress of moving abroad and in the initial stages they did. However there are a couple things, as prospective clients, you should know which they don't advise you of. They subcontract the packing, storage and shipping out to a 3rd party. In our case Britannia Newhaven. When we asked if we should complete the whole of the insurance form we were advised it wasn't necessary to complete all of it only what we thought would be the most costly. Also it is not a new for old policy. We didn't think for one minute we would be as distressed as we were on the day of delivery of our belongings. The amount of damage caused due to negligent packing and insecurely shipped was unbelievable. For example 1 large ceramic garden pot was put inside another without any protection between them. Even a non professional packer would know it would break. Our glass garden table had no glass left in it on arrival and the list goes on! There were over 30 items damaged or smashed. Even now 5 months later we are still discovering damaged items as we settle into our home. As the insurance claim wasn't worth the paper it was written on, as we didn't complete every item with a cost, PSS advised we could claim under their Limited Liability, at approximately £40 an item. Which we did. That went someway to paying to replace items and disposing of the damaged goods at a cost to us. However we felt we should not have been put in such a position in the first place. PSS as the contractor admitted liability and eventually, after some lengthy to and froing of emails and trying to fob us off saying an insurance claim is compensation, they offered £200. We felt we were owed more for all the distress, stress and inconvenience caused by their sub contractor's negligence and we felt a further £300 would help alleviate our situation. PSS thought otherwise. We advised we would go to the Furniture and Home improvement Ombudsman and the £200 offered was immediately withdrawn. We sent an application to the FHIO and after we uploaded it, in the finishing text, we read they wouldn't consider compensation claims. This wasn't made clear at the beginning of submitting an application only after it was uploaded. However they advised after an initial review, they would consider our case and raised our hopes they may find in our favour, but after 2 months of reviewing our case they decided as it was a claim for compensation they were not able to provide an outcome. We believe that PSS KNEW THAT WE WOULDN'T GET ANY COMPENSATION HENCE THEIR WITHDRAWAL OF £200 GOODWILL GESTURE but will now offer us £50 after FHIO have looked at our case. We are extremely disappointed in PSS INTERNATIONAL for their appalling after sales service and lack of compassion for such a distressing situation, and also the FHIO for leading us on in reviewing our case. We are NOW out of pocket for putting our trust in PSS INTERNATIONAL to pack, store and securely ship our belongings to France and for asking FHIO for assistance!!! PLEASE DON'T LET THIS HAPPEN TO YOU !!!