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Reviews 180
Mat DeLong
Feb 01,2021I haven't installed the screen yet, but it came on time and very well packaged. I can't see any signs of damage, and it is the right item. I can't think of anything negative to say, and I expect the projector screen will be great once I can finally use it.
SGS - Technology Solutions
Jan 28,2021High quality products great for AV integrators and fast international's shipping.
Malcolm Ryder St Georges Hill Artisans Golf Club
Jan 27,2021Very good technical help and a prompt delivery service. Thank you
Belva Haywood
Jan 27,2021I purchased a set of Monitor audio speakers. They prided an impeccable service. Chris in sales was so helpful and will to go that extra mile for customer satisfaction he was sincere, honourable and professional throughout the transaction. I would like to thank him for his patience as I wasn't the best of customers. I would unreservedly use the services of Pure Theatre again. I'm so happy with my purchase. I listen to my music with a smile on my face. Thank you.
Gurjeet KUKREJA
Jan 21,2021Excellent service - arrived before expected.
Johann Haugg
Jan 20,2021Update 02.03.2021 After I submitted my rating in Trustpilot, the MD of Pure Theatre – Chris contacted me by phone within one hour. He solved all the problems perfectly in several days and made me feel special. I had never experienced such perfect service elsewhere. I can only recommend this company with my heart. Thanks, Chris! I will come back again. The goods were not packed well enough; when I unpacked them I noticed that one corner of the 19 inch front panel was extremely bent! Secondly, I had to pay a 30% brokerage surcharge on top of the rather high sales price when the goods were delivered by UPS because, according to UPS, the goods were not declared correctly !!!!!
Projector user
Jan 19,2021Great service, next day delivery, great product. Very happy!
Guest
Jan 12,2021Fast delivery and well packaged. I recommend using this company. I will be using again.
Jules R
Jan 11,2021Excellent advice and fast service just before the holiday period started, thank you Pure Theatre for keeping my projector operational during Christmas break.
S Purohit
Jan 07,2021Excellent communication and prompt delivery and very good product.
Mr Cassidy
Jan 05,2021I visited Pure Theatre as I didn't want to just shop online. The service I received was excellent. They were extremely knowledgeable and helpful recommending exactly what was required for my size of cinema room. The order and dispatch was efficient. Exceptionally impressed with the whole experience of dealing with Pure Theatre.
Sarah Caffull
Dec 31,2020Very helpful and knowledgeable about their products. Willing to go the extra mile.
James
Dec 30,2020First class service. Excellent customer communication-thank you Mick!
Paul Bennett
Dec 22,2020A great product delivered quickly.
SM
Dec 22,2020Quick delivery, quality product. No problem transaction. Would use again Thanks
Suren Sornalingam
Dec 19,2020I have had brilliant after care service from Pure theatre particularly Chris on technical support and that’s years after buying my projector lift and cinema screen!!
John Robert
Dec 15,2020I have only good things to say about Pure Theatre and the brilliant customer service and advice I received from Chris. After listening to my requirements for audio surround sound system for my new house build, Chris gave his honest opinion of what would be the best fit for the design of our house. This is the third time I have been back to Pure Theatre and have been looked after by them from day one. The after sales and the customer support are in my opinion second to none, Chris’s professional advice has been well worth taking and I am very pleased with the equipment I purchased.
Eric Shafer
Dec 09,2020This is an excellent company who knows how to do customer service. I made a big purchase (for me) of a Projector, Lift, and Screen 10 Years ago and the projector finally packed it in. Bought a new one and posted a question on the P.T. website asking for some advice about mounting due to spacing changes to the Projector MFG mounting screws. Instead of an email response I received a phone call the next morning where they were able to respond to all my additional questions as they came up. Brilliant Job Pure Theatre! Thanks for the great Product and Service!! Eric Shafer
Dougie Singh
Dec 01,2020Amazing service from Chris and his team ! Purchased screen and projector lift about 10 years ago and only recently started to encounter issues. Repaired the lift and after attempts to repair screen , established it makes sense to replace. Nothing was too much trouble including allowing me to visit them out of normal hours ! Icing on the cake, they were surprised the screen failed even after 10 years of use and therefore allowed me to trade it in. I doubt there will be many companies that offer this level of service especially in today's dispose and replace view on products. Keep up the amazing work team 👏
Unit 5 St Georges Rd Ind. Estate, TF2 7QZ, Telford, GB
https://www.puretheatre.com
Adam C
Feb 04,2021Excellent service, Chris helped me get the right products and was very efficient with ordering and getting my speakers shipped to my home.