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Reviews 607
john mcginn
Nov 21,2023Very effecient at their work. Punctual. Communicated their planned visits. From sales meetings with David, survey by Aidan, electrical install, cant recall their names, and final install by Aidan and assistant. All polite courteous and very tidy workers. Natasha was very helpful in the post installation call. A job well done by all
John
Nov 18,2023Excellent service from start to finish. Sales Rep explained everything in detail, installation went without a hitch, huge savings on electricity costs. We added more panels 6 months later, and once again, everything was first class. I have also recently received the €250 referral payment for a friend's installation. Great company
Sinead O'Connell
Nov 18,2023Everything was easy from start to finish
Tom
Nov 18,2023Happy with PV Generation and the quality of the roof and electrical installation teams - all every professional and courteous. My only issue is that they did not provide the additional CT clamp to show the solar generation of my panels on the Myenergi App. Not a mayor issue - it just means that I have to use two Apps rather than one to show generation and usage.
Pat O'Connor
Nov 18,2023A great experience from start to finish. One small hiccup with the app in the beginning. Fixed immediately. Would highly recommend.
Amy Faulkner
Oct 20,20235-Star Solar Experience, right from the get go everyone was professional and friendly. I love that I can actually see how much power is being generated through their app. The PVGEN team were helpful and kept me informed of each step. I highly recommend PV Generation to anyone considering Solar PV, I've done my research and their products were superior by far. Thank you for my Solar System!
Iftimie Tudor
Oct 18,2023The whole buying, financing and installation process went very smooth. The only comment is that the communication sales>office>planning>execution team is not perfect and I had to dicuss some topics over and over again with each team . However the final product worths ever effort.
Craig O driscoll
Oct 03,2023I recently got an install from PV generation and I have to comment on how excellent the service and installation was. Firstly, from the initial survey, quote, more detailed survey to final installation went swimmingly. Couldn’t fault them. The installation itself is immaculate and coming from a background similar to these installers, I couldn’t fault it. Absolutely brilliant workmanship. If you are looking to get PV installed, PV generation are definitely worth getting in touch with for a quote. Very well run company, fair play to all involved.
Tony
Sep 29,2023I was one of the people who would have rated this company highly. On the 1st September 2023, 22 months after the instalation the system stopped working. I contacted PV Generation describing the problem as a lack of hot water and readings on the solarman app that made no sense. Battery at 100%, no 54w drawdown from the grid, consumption of 15w. For three weeks I was asked to check this, check that, take a photo of this, take a photo of that. At one point I was asked to commuicate directly with a component supplier. I declined on the basis that PV GEN was the contractual party. Finally, 3 weeks later, it was determined on the 21 September that the inverter was not functioning and needed to be replaced. It is now the 29th September and the system is still not functioning, no replacement inverter has arrived. PV GEN like many solar installers are very busy, but that time will pass and systems will require maintenance after sales/warrenty support. Here they are absolutely appalling. One visit from a technician could have diagnosed the problem in less than an hour. Yet over a month later, the system remains offline. I have recommended them to several friends, but after this experience I could not possibly endorse them. Its easy to take your money and install the system, but after sales service is what really distinguishes a good company from the rest. UPDATE:It is now almost five weeks and I have been advised that the new inverter is due to be delivered to PV GEN tomorrow, 4th October, 35 days after the Inverter stopped working. I have been advised that they will fit it "as soon as possible"!!! Well finally on the 22November the UK manufacturer, BPE, supplied a refurbed inverter! PV Generation are as unhappy as I am, but to get the system up and running after 102 days it was fitted on the 27th Nov. Ungortunately our batteries are now malfunctioning due to li Lying idle. 12 daus of BPE again fiddling about an agreement has been reached with PV Generation to replsce the Inverter and batteries with a new set from a different manufacturer.
PK
Sep 11,2023As far as I am concerned, I have wasted 16000 euro. Big delay from when I signed contract to actually getting the panels installed. The orientation of the panels looks like they were lashed up, handover and explanation of how to operate the system was very very poor. BER rating was actually lowered after spending all that money - one thing this company do well is hounding customers for money. I would tie your BER rating to payment of closing balance and I would not recommend this company under any circumstances.
LJ
Jul 15,2023I recently had 8 Solar Panels installed. After a lot of research, I chose to go with PVGEN. Mr Tony Diamond came to my house to survey the works. He met with me on 3 occasions at my house to answer any queries I had. Tony was very forthright and honest and gave me the confidence I needed with the decision I had made to proceed with the installation. The installation was scheduled within 4 weeks and the installation took just 4 hours. The fitters were very courteous, clean and professional. The app that I use along with the system is very user friendly and informative. Great Job. Very Pleased. Michael.
Mark
May 25,2023We had 8 panels installed by PV Generation on our house in Rosslare in August 2022. Since then our electricity bill has been ZERO. Indeed our current bill, to Mar 17 2023, shows us still being in credit to the tune of €100. We've also managed to export a total of 700KW to the grid and been paid €130 for the privilege. Best money we ever invested!
Chris Cray
Apr 17,2023From our initial quotes from different companies we chose PV Generation as the salesman (Joe Long) was very professional. He didn't offer the hard sell (which we hate) and tailored our Solar panel order to suit our costs and usage requirements in an easily understood and efficient way. We had five different quotes and I only wanted to order from this company after them. Also because of the type of panels they use are of a superior brand to those sold in other companies quotes. The install was quick and painless, so thank you to the fitting team from Monaghan. I'd also like to thank Jair from Tech Support who helped me through the set up of the app, after the install. Good job👍
marie o connor
Mar 28,2023Would highly recommend PV generation . Mark and the team were very efficient and very helpful with an queries I had . Couldnt fault them at all . Mark made it so easy to order our solar panles and explained the whole process so well . Our solar panles are working so well and have saved us money already!!! Thanks Marie
Kevin Carley
Feb 15,2023I signed a contract with PVgen on the 28th of March 2022, which included them applying for the grant from the SEAI on my behalf. I paid my €2000 deposit on the 30th of March. I received an email for grant approval on the 8th of April. During my discussion with PVgen on the 28th of March, I was told that it would take approx 12 weeks before the work was carried out, which turned out to be complete lies. PVgen were very very quick to take my deposit, send me invoices, and also send me an invoice to tell me I owed them extra money, which turned out to be the grant money. Unfortunately for me, many months passed by with no contact from PVgen about actually installing the products I ordered, I had to contact them, apparently I " slipped under the radar ". Many more months passed by when eventually I was told my panels would be installed, which they looked for the remaning balance immediately. However, they told me they had to give me different panels as they could not get their hands on the panels I signed the contract for. I paid money into their account for the panels. I was then told that the job could only be half finished as they had no Eddis in stock because they couldn't get them. Eventually, in November, the Eddi was installed, yes, November. While all these months were ticking by, I was receiving many emails from SEAI about the grant running out of time and the application was still missing information. Eventually time was up on the grant and had to be reapplied for. I do not know what information the grant application was missing, but I am guessing it was a BER. I received another email on the 14th December to say the grant was finally approved as they received the missing information. Part of the contract was a new BER inspection and rating for my home, which to this day, Friday 10th of Feb 2023 I still have not received. A guy rang me in December to say he was coming out to do the BER, but never did. So from the 28th of March 2022 to today, 10th February 2023, I am still waiting on PVgen to fulfil the end of the contract I signed. It's just a BER, but it's in the contract,and obviously I would like to know what my new rating is. There is no point in contacting PVgen about this as I know they would tell me they are waiting on an outside company, and it's not their fault. This was a theme with PVgen, they had no panels in stock and said it was another companys fault, they had no Eddis in stock, this was also another companys fault. They never accepted responsability for anything, which in my opinion is very poor. The ladies I spoke to on the phone were very good at their job. The salesman who called to my door on the 28th of March was very good at his job. The workmen who done the actual instillation were very good at their job. I personally would not recommend using PVgen, unless you are happy to wait a year, or more.
Francis & Miriam McMahon
Jan 30,2023hello got solar installed on january 3rd and was satisfied with work done however didnt have full equipment for full consumption monitoring that i had been told beforehand and after contacting Pv generation this was sorted after a few weeks to my satisfaction. the system is working good with no other problems
A Connell
Jan 26,2023Very satisfied with the sales and installation service last year. Still waiting on getting more panels installed (not the easiest company to get hold of on the phone!) but given the high demand in current times it's understandable. Added bonus is the really excellent (and patient!) technical support from Jair post-installation.
Nichola Seery
Jan 25,2023Thankyou Jair, for being so patient with a non tech savvy like me, and sorting out the problem with the app and also explaining everything so well. Much appreciated. Nichola.
Ted Murphy
Jan 13,2023In July of 2022, I signed a contract with PVGen to fit 8 solar panels to my house roof in south city Dublin. I paid a deposit of 25% of the final cost at the same time. I was told that the actual fitting of the panels would take place in the first week of November. However, in the meantime – as agreed - a surveyor came and inspected the site and the roof and took the necessary measurements and photographs. The house is over 100 years old, and it has a slate roof. It is a fact that accessing the rear roof is difficult because there is a conservatory extension at the back of the house. The surveyor could not fail to see this and the photos he took had to include that feature of the site. The surveyor told me that I would receive a copy of his report. I never received this report. It is hard to understand why I did not. I had been told that the job would be done in the first week of November. When I had not heard anything from PVGen, I phoned their office on the 28th October and was told that the relevant people were busy but that they would call me back on the following Tuesday (Monday was a bank holiday). Nobody called me so I phoned again on Wednesday 2nd November and again was told I would get a call back but there was no call. On Thursday 3rd November I called again and was told that the lady dealing with the issue was busy and would call back that afternoon but there was no call. On Friday the 4th November I received a call from a lady telling me that they would not do the job because of the conservatory position. The lady who made the call had no technical detail or any other information - she appeared to be just the messenger of bad news. I asked to speak to the manager and the lady said she would pass on my request. In the afternoon of that day, I got a call from the Managing Director. She said the job was unsafe. There was also mention of the fact that it was a slate roof. I pointed out to you that raising these issues would possibly have been acceptable if they had been raised by the salesman initially or by the surveyor, but no such issue was ever discussed or even hinted at. I pointed out to the MD that the house was completely re-roofed within the last 15 years and that Velux windows had been fitted. This work was done without any difficulty or significant damage to the slates. I found it hard to believe that PVGen had not dealt with issues like this before as my roof is not outside the ordinary in any way and there must be any number of houses that have conservatories or other structures extending from the house. I also don't understand what is particularly difficult about slates - again they are hardly uncommon. As a result of PVGen’s failure to communicate with me about the issues that were raised only after I persistently tried to make contact with them, I was now placed in a position that if I contract anyone else to do the job it will be more expensive - PVGen prices have increased since I signed the contract. In addition, I had to wonder, when - if ever - PVGen intended to contact me about not doing the job and when they would return my deposit. I would have expected that as soon as they decided that they could not do the job they would have immediately contacted me to return my money but that didn't happen. Since I raised this issue with them they have returned my deposit. At the time I first spoke to the MD of PVGen, I pointed out to her that if after the surveyors report they had contacted me and told me that following the survey they believed the job was unsafe, then I would have had to accept that – but they didn’t do that. I felt that the level of service, I had received from PVGen was appalling and that I was entitled to some compensation. Nothing was ever conceded to me and, in fact, the letter I wrote to the MD detailing these points was lost in her SPAM account and it was only a month later when I emailed again that I got a reply. In a letter I wrote on the 22nd December last to the MD, I wrote;” In the last few days I have had my roof surveyed by an engineer from another solar panel fitting company and I obviously questioned him as to any difficulty that they might have in fitting panels to my roof. They foresaw none and explained to me in detail how they would complete the installation…. Not surprisingly, the company that I am now talking to will charge me more for the same job. I don't wish to be unreasonable but, as I said to you in earlier emails, I will suffer a financial loss as a result of your actions, you have failed to fulfil a contract and I believe that I am entitled to something more than just returning my deposit.” Whatever about the issue of safety etc, the fact is that the way PVGen has handled the issue was appalling and other than apologising they seem to be incapable of recognising that they have totally mishandled the whole thing.
PV Generation Ltd, Scotstown Business Centre, H18 FH36, Monaghan, IE
https://pvgeneration.ie
John O'Boyle
Nov 21,2023We decided to get solar panels last April and contacted three different installers for information and quotes.PV Generation Ltd we’re head and shoulders above the others in all aspects.From the first meeting with Mark who laid out in easy to understand language the benefits of Solar panels to the excellent customer care from Natasha we couldn’t be happier with our choice of using PV Generation.Installation was done in a day.Since then our electricity bills have been significantly reduced and hot water even now in November,coming from the solar panels John O’Boyle,Monaghan town