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Award winning self-catering holiday cottages in Wales, check the availability of our hand-picked coastal, rural and village, Welsh cottages and lodges now.
Reviews 631
Carole Pugh
Jul 07,2020Just booked my first post lockdown holiday with Quality Cottages. Have always loved their cottages and have stayed in several over the years, but this time it was particularly reassuring to be able to have all my Covid concerns addressed. Can't be there soon enough!
Dick Jenkinson
Jun 26,2020I refer to my review on June 19. The Company says they have been "corresponding" with me! I have been asking for my money back and they have been saying NO. I have sent 28 e.mails. It is clear from this and other review sites that there are many others being treated in the same way. We should all use the online form for the CMA (Competition and Markets Authority) and also submit a claim to the Courts and Tribunals Service ,again an online form moneyclaim.go.uk The attitude of the current management is a long ways from the ethos set out when the Company was formed in 1961 see the website philosophy statement " That's not to say we don't make mistakes but we will always act fairly to resolve things quickly".
Tim Hughes
Jun 21,2020I have dealt with Quality Cottages on a few occasions and have always found them to be friendly, professional, attentive and caring on all occasions. Quality Cottages strive to achieve exceptional attention to detail. Their cottages offer the very finest in hand-picked locations offering luxury and comfort. I must say that Quality Cottages have worked tirelessly to assure that bookings have been maintained through this terrible pandemic. The communication has been excellent in a time when It must have been very difficult to juggle things about to provide assurance and customer satisfaction through this awful time for so many clients – well done QC ! … your staff have done an amazing job in these unprecedented times.
Charlotte Laurent
Jun 06,2020Like others , we were most disappointed at how difficult it was to obtain a refund due to Covid 19. Whilst we understand that the pandemic is not Quality Cottages' fault, it certainly is not our fault either. One must know that under UK law , if a contract is frustrated and cannot be honoured, even due to circumstances beyond the control of the provider, the client is entitled to a refund. It took several very firm emails on our part to obtain this and we got a real sense of how vengeful, petty and arrogant the company was due to their rude answers. They obviously did not appreciate one little bit being told about UK law. I have been well educated and know that when one is in the wrong, one admits it. It would seem for Quality cottages, this is sadly, not the case!The telephone service is a complete joke-no one ever answers calls and they just cut you off each time. We finally obtained our refund minus a booking fee-what a petty lot! I would recommend to anyone in a similar position that you insist and contact consumer protection or citizens' advice if your claims for a refund go unanswered. It is such a shame when one sees how easily some other companies refund and leads me to believe that this one is only interested in money making to the point of acting illegally
Peter Kenny
May 24,2020Excellent service and extremely helpful in these difficult times in rolling our holiday over into next year. Cannot thank them enough and are certainly our go to provider for UK holidays.
gill jones
May 23,2020Exellent Customer service
James McLachlan
May 22,2020WE have a cottage in Pembrokeshire that is managed by Quality cottages and they have looked after us with care and expertise for the last 11 years . They manage how we care for our cottage and arrange to have it quality rate by The WALES Tourist board . we have 5*. they have found excellent visitors ton stay in the cottage and we are most grateful for their Care and the service they offer.
Customer
May 12,2020QC have kept us well informed with regular updates during the pandemic. They are working hard both for the benefit of property owners but also for guests looking to rearrange bookings. This approach will hopefully pay dividends when the world eventually gets back to normal and grateful guests will return to QC for future bookings.
Owner of 3 holiday cottages
May 12,2020As an Owner of 3 holiday cottages during this challenging time, whose main source of income is from holiday rentals we feel that Quality Cottages have not been very supportive of the Owners. They have imposed courses of action which are totally in favour of the guests and maintaining their brand image and have not considered the impact on owners businesses and likely financial losses incurred as a direct result of their blanket courses of action which have been imposed on the Owners without any real consultation. Other agencies have been far more flexible in allowing Owners to make their own decisions with respect to bookings.
Lesley Carter
May 09,2020Good choice of cottages with helpful and friendly staff
Tom
May 08,2020We have always had excellent service from Quality Cottages.
Lindsey Hayward
May 08,2020Professional, friendly service at all times. Excellent communication, being easy to contact on a personal level.
Julie Hodges
May 08,2020Exceptionally helpful and prepared to go the extra mile. Can't thank you enough.
Mr Raymond J Barrett
May 08,2020Always available and always very helpful.
John Izett
May 07,2020QC are a well run, long established professional holiday lettings company with a loyal, efficient,helpful and conscientious team of employees. The company has embraced modern technology to ensure that booking is as easy as possible and holiday properties they are letting get the widest possible market exposure. Our family have used QC for over 10 years and have been very impressed with their consistently good performance.
Andrew Northway
May 07,2020I have used QC for a number of years now and have always found them to be professional,reliable and always very helpful.
Consumer
May 07,2020Great family company with attention to detail.
MR DAVID DAVIES
May 07,2020I have found Quality Cottages to be extremely supportive during the Covid 19 pandemic. They continue to work very hard at the continued rescheduling of holidays whilst listening to my concerns regarding relationships with the local community.
Lawrence Spencer
May 07,2020An absolute dream to work with - completely professional in the most friendly way, take full responsibility to ensure customers are fully looked after with the aim of providing them the best possible holiday experience. It’s like a family business where every member of staff seem to treat it like their own.
Yacapaca Queen
Jul 08,2020Such a pleasure to deal with these delightful professionals. Just booked a holiday with them having been let down by Abersoch holiday homes. Thank you for saving our summer