To leave a review you need to be logged in
We are a diagnostics company offering at home blood tests and in-clinic blood tests. Our aim is to make you the centre of your health journey and equip you with the tools necessary to live a healthy balanced life. With the mounting pressure on public health services, it is often the case that the wait to have your health concerns addressed, is far too long.
Rainbow Diagnostics offers a quicker and simpler solution to gain insight on the state of your health, giving you the peace of mind you need to lead a happy life. We go the extra mile to offer tests that are beyond the scope of public healthcare services, giving you access to up-to-date cutting edge diagnostic services.
Reviews 504
Jitka
Jun 09,2021I bought day 5 Release test. Today is day 8 and I still do not have result. DO NOT BUY!!!! If you want, as me, to be released early from quarantine. Today I lost shift and lost money for the test as I was still not having it. I will be complaining to DHSC and I am hoping they'll stop companies like this taking money for service they are not able to provide.
Adélaïde
Jun 09,2021I did receive the tests quickly that was reassuring but then no results at all. Rainbow Labs seems to blame Royal Mail for delay, well unfortunately for them, the tracking number on the letter works perfectly so I know for sure that they receive the test. we are in weekdays so what is the excuse now for not delivering any results. Even better, the only phone number you can reach them on is out of order! That make the service untrustworthy. And I’m really sorry for myself because I’m the one stuck because of their timeline issues.
Jordana Godber
Jun 09,2021I previously left a rather negative review of Rainbow labs which I have removed now. They were a little hard to get hold of but when I did, they were professional and really lovely and just apologised for being inundated. All my tests were completed quickly and within time frame they set and aside from being a little hard to get hold of on the phone, I can’t fault them.
Manuel Allegro
Jun 09,2021shocking results. Every test from day 2 to five was late. no communication. if you think that getting a 24 hour turn around was good then think again. I sent my second test on a saturday morning and got my result back Tuesday......... They don't work Sunday or bank holidays.......... My five day test to release was sent on Tuesday morning and I got my result back on Friday............ My eight day test still hasn't been returned and I've already flown out of the country. Try asking for customer complaints................ wall of silence. Try asking for a refund............ wall of silence. Awful service.
Romain ROTH
Jun 08,2021posted my Covid test to the lab on Friday. It’s been more than 4 days and I still haven’t received my results!! I contacted them yesterday and was advised that they located my test and that I would receive my results shortly. I bought the day 5 Test to Release to be able to go back to work early, but the services are so slow. The customer support also promised to get back to me yesterday but never did. I still haven’t got my result back and tomorrow is the end of my quarantine! So basically I bought that test to release for nothing, which I’m gonna claim my money back for !
Vanessa
Jun 07,2021I am very satisfied with Rainbowlabs. Their service is fast and efficient. I definitely recommend them!
Olivia
Jun 07,2021I am giving one star because my kit arrived late. when I call to ask about my kit the costumer service was really poorly no help what so ever. we received the video on how to pack the test right to send it back 3 days after I made the test and also I pack it the wrong way and put it on the priority box. so was a bad experience!
Jane Mankoski
Jun 06,2021Easy Directions and Illustrations!!! I’m recommending this at home Covid test to all friends and family!
Nazman
Jun 06,2021Clear instructions and quick to get back my results. Recommended.
A user
Jun 06,2021I ordered twice from Rainbow - day 2 and fit to fly. The day 2 test was good - it arrived on time and I got the result correctly. The fit to fly test didn't arrive until a few hours before the flight. I was forced to buy an on-the-spot quick-result test from another provider. Hopefully I'll be able to use the Rainbow test, which I saved, on another trip.
Suzy Makay
Jun 06,2021Good company. ❤ Thank you.
Natalie Richeimer
Jun 06,2021We originally ordered our day 2,5,8 tests from a different company. Unfortunately our day 5 tests did not company. We ordered the tests from Rainbow and had a great experience. There customer service team is highly responsive and incredibly pleasant to work with. Everything was as advertised and we got our results back very quickly. I cannot recommend them enough! Thank you for all of you help and service.
Mr L Howard
Jun 06,2021Great efficient service... super fast results.
Bardsley
Jun 06,2021Received the results from day 2 PCR postal within 48 hours - also received the testing kit really quickly!
mark connor
Jun 06,2021Good company easy to do a day 2 test with when purchased the locator form number is sent by email the kit arrived within a few days activated online once I arrived back in england test completed the result was sent by email will definately use this company again if needed
lucy ash
Jun 06,2021Processing time a bit slow - otherwise very happy with the service
posvor
Jun 05,2021Terrible. They delivered the tests (no signature) which got probably stolen in my lobby. They did not accept to replace the kit and/or refund the proportional part corresponding to the service purchased. Result for me: no tests and £240 poorer. For them: £240 reacher, 100% profit. The service I purchased is having a test result (which I will obviously never have) and not a testing kit. They could make a refund and keep the cost of the kit if they wanted to. That would have been acceptable for me. But no… they will just keep the money in full… no matter what.. opportunist at its best (or worst).
Anna F.
Jun 03,2021Don’t choose this service if you actually need the results on time. I only received the package with “Day 2” test in the afternoon of Day 3, and because it was Saturday afternoon, I guess the samples did not get through the post until mich later and my results only arrived on Day 8. Definitely not recommended, other services are more reliable and faster.
Colin
Jun 02,2021on their instructions they say that test has been activated but subsequently after phones calls i have to reactivate i am still waiting results from the 28 may and the price has gone down ,do not use as they dont know what customer care is
86 Harley Street, W1G 7HP, London, GB
http://rainbowlabs.co.uk
Mr Graeme Clark
Jun 10,2021Everything was done as stated. Any questions asked were replied to very quickly. Highly recommend Rainbow Labs.