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We are a diagnostics company offering at home blood tests and in-clinic blood tests. Our aim is to make you the centre of your health journey and equip you with the tools necessary to live a healthy balanced life. With the mounting pressure on public health services, it is often the case that the wait to have your health concerns addressed, is far too long.
Rainbow Diagnostics offers a quicker and simpler solution to gain insight on the state of your health, giving you the peace of mind you need to lead a happy life. We go the extra mile to offer tests that are beyond the scope of public healthcare services, giving you access to up-to-date cutting edge diagnostic services.
Reviews 504
Martin
Oct 25,2021Slight hiccup in that only one kit was shipped when I requested 3, but customer support, in particular Shubhankar, were superb and the kits shipped the same day.
Gizeo Karl
Oct 23,2021Efficient and very polite manner from Deepthi
gary taylor
Oct 23,2021Trying to book a test, their web form corrupted my data such that some characters were omitted in various fields - apparently it couldn't handle the auto-complete that I'd used without issue on hundreds of sites previously. Thankfully the chat support was very good (once someone eventually responded) and fixed the data. The agent was Chethan
Martina Willi-Spotswood
Oct 23,2021Thank you Chethan for your speedy help. All was perfect. Quick answer and very helpfull. We are very happy with your assistance.
A Amoroso
Oct 21,2021We must have been one of the unlucky ones, a week later still not result, kept on ringing them line busy, do they have only on line? Finally got through to them today, they couldn’t find my activation code, they couldn’t even tell me if they received our sample kit back, we posted back with their return box! When I asked if you scan the boxes after they arrive you should have the name of the person who send them back to you. He asked me to purchase another kit, after we have been in UK more than a week, what’s the all point of that? If we had COVID it would have shown by now!! Another money grabbing company, a real disgrace of what’s happening in this country.
Ken
Oct 20,2021I still don’t have the results one week after the lab received my day 2 swab. Little or no communication from Rainbow labs to my emails. Use another company if you don’t want a headache from Track and Trace.
maria
Oct 18,2021Shubhankar was a great help. thank you!
Shurooq Tawalbeh
Oct 16,2021Thanks (Shubhankar)
Jackie Trinder
Oct 16,2021helpful person, Shubhankar , as I was struggling with my form and the covid testing kit
Tetiana Gurniak
Oct 14,2021I needed some help with the activation of my test. Shubhankar helped me out and solved it withing a few seconds, which was great, thank you!
Jordan
Oct 14,2021Shubhankar was very helpful in sorting my issue! Great customer service
Jane
Oct 13,2021Pleased with fast results. Shubhankar was so helpful with my queries.
心心
Oct 13,2021Is very helpful and fast reply strongly recommend.
Mrs D Mazen
Oct 12,2021Whilst I agree with some of the reviews below regarding helpful support for ordering and delivery I have recently had very poor service and no result after 3 weeks!! I am a returning customer. I activated the test and posted it on Friday 24th Sept. It was delivered on Saturday 25th. I contacted them on Monday 27th after no result and was told they did not have my activation details. I redid this and they confirmed receipt. 3 weeks later still no result. I have asked for a refund. They occasionally reply (someone will be in touch, escalating the case etc etc) but nothing. And presumably no result to the government. What is the point of testing if this happens? No result, no service, no help, no refund. Do not use them.
Victor B
Oct 12,2021The name of the representative that helped me was Shubhankar. Who was able to answer all my questions without issue and was very polite on the phone too.
Dixant Thakore
Oct 11,2021Deepthi has been really helpful with all the queries I had.
LK
Oct 11,2021Deepthi was very polite and prompt with resolution of a typo made by me during my order.
Benifer Braganza
Oct 09,2021Very good customer service from Shubhankar , he has been very helpful in following up with my emails and replying to them .
Anne Manyara
Oct 08,2021I am very pleased with the Rainbow Laboratories service. I had a problem with an email confirmation and Shunhanker was very polite and professional and resolved the matter swiftly. I recommend this service unreservedly.
86 Harley Street, W1G 7HP, London, GB
http://rainbowlabs.co.uk
Dominic Pote
Oct 25,2021Deepthi helped me very fast and efficiently