Very good experience website is easy to follow and shipment to my business door without a hitch
Easy to order, fast service, great follow ups.
Great customer service.
My experience was great and product was great quality
You did good. Timely communication and a good price, as well as fast service.
Excellent products at reasonable prices delivered in a timely manner
awesome quality service and fast
Every Item that I requested from Rockwest Composite I have received from Tracking Number of shipment to the Cof C. Well Done.
The application for which these tubes were purchases is yet to be fully tested. It will be a few more weeks before we begin testing our prototypes. The tubes themselves arrived quickly. We were happy about that. They also adhered to the general dimensions listed which saved us some time on additional machining. Our tests will be done to determine if the epoxy resins used to make these tubes will really stand up to temperatures of 250 degrees Fahrenheit. We are also checking to see if the rigidity of these same tubes is what we hope it will be. We were disappointed to find that the Coefficient of Thermal Expansion numbers were not readily available for these specific CF tubes. However they did offer to run the tests for us to determine these numbers. According to the fellow we corresponded with, this gracious offer would have cost us another 1000-dollars. NO Thanks. We ran the expansion tests ourselves using a simple high school science testing method that yielded useable numbers for us. Other than that, so far so good. CTE numbers should be made available to buyers if they need them.
Great interaction and customer experience. 10/10 would recommend.
Customer service and quality is awesome.
Easy to find the appropriate products, ordering was easy, got the right product in a timely manner (looking at you amazon). Customer support and follow up was spectacular, prices were competitive. Will definitely continue to use Rock West for future composite needs.
Great Product
We have been trying to get a straight answer on our replacement material for over a week. Instead of just telling us all the material you had is stock was junk, you just told us that your shipping dept pulled the wrong stuff. When we asked if you could just over night the correct material you said you would look into it and when we heard back from you we were given a 10+ day date that the material was going to ship out by. This was for a job that was due over a month ago at this point. This is the first time we have ever had issues with you guys but this was handled very poorly. Even given the new date that the material is supposed to ship out, 1/22/20, we are still told it will ship 3 day select. This is not really acceptable either. The tubes are not heavy and we are super late because of your error in incoming receiving and quality inspection prior to shipping tubes out. These should be sent to us over night at your expense without us even having to ask. We have made it very clear that we are very late because of your error.
Everything was great
Thank you for the composite tubes.
This is my first time ordering from Rock West, I put my order in Dec 22, 15 days ago and it still hasn't been shipped.
Still haven't received my items. Paid for 2nd day air and needed them before my daughter left to go back to college where she plays Lacrosse on scholarship. She left 4 days ago-still no sticks
Excellent customer service and products. John has been incredibly helpful in our project, offering much valuable guidance. The pre-made kits are great for beginners. Shipping was fast and on time.
Jim
Feb 04,2020Good service - fast shipping