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Reviews 883
Catherine Aitken
Apr 14,2023i was in the stirling shop today and was served with a lovely polite young girl called freya when we purchase from the shop they are all so helpful and friendly
Dawn
Apr 13,2023I can’t speak for the low scores from everyone else but I can’t fault the service. Ordered shoes on 10th April and they arrived on 12th April! Well packaged and updates the whole way through the process. Would definitely order again
Gracie Clark
Apr 13,2023Polly was great. Sold the crocs really well. Great insight and customer service. Should get a raise.
Hayley
Apr 12,2023I ordered a pair of doc marten boots in the soft leather and also purchased the double doc socks as recommended to help with breaking the boots in as I had heard they do take time. Unfortunately, despite wearing the boots several hours on many occasions the boots were not budging and causing incredible pain to the top of my foot (where the tongue is). This left me with a red raised lump each time which took hours to reduce (just one foot). After four months of having the boots and wearing them in the hope this would ease, it did not so I contacted schuh who agreed to inspect the boots but was told there is no issue and can’t refund or exchange the boots. I am so unhappy as these boots are not cheap and I have not ever experienced any issues like it. I would not recommend these at all.
Sylvia
Apr 12,2023The sales assistant Eden was so helpful, she gave advice and was kind and polite
Chels
Apr 11,2023In store are really helpful and nice, measure childrens feet which is great and helps towards picking correct sizes. Discounts are good when they have sales Good variety of shoes aswell
Nikita Young
Apr 06,2023The employs very cheerful people which makes it a pleasure to buy at the shop the lady’s what helped me was very helpful especially Lucie who served me and would definitely recommend them !!
Whammer
Apr 04,2023If I could give Schuh a 10 star review I would - exemplary, unique, platinum service. Bought a pair of loafers online last June- have worn them pretty much daily - the seam on the upper side split- contacted them to buy a new pair- found out there is a one year, return to schuh and get a refund or a new pair warranty - for any reason! Sent them back last wednesday- just delivereed a fresh new set of creps, all in all under a week . Amazing service and means I will be back many times !
James Whittemore
Mar 31,2023Sydney at Nottingham clumber st Schuh couldn't do enough for us brilliant service with a smile.
Katie Bristow
Mar 30,2023We visited the Bath store on Sunday during a very busy day, the whole experience can only be described as excellent, we were served very quickly and efficiently by Josh who's customer service skills were 10/10.
Mrs Roberts
Mar 29,2023I don’t usually write reviews, but the service we received yesterday at the Trafford centre store was amazing. A lovely young gentleman called Josh (I think) was really helpful and attentive, got me sorted with some great boots and trainers. Kudos to this fella, good customer service deserves a mention so I really hope Josh gets to see this.
Mr roy williams
Mar 28,2023I was served by a assistant named mainie at bullring branch she was very polite and her mannerism was outstanding she is a credit to your company she has got a good friendly aura about her
Pete Day
Mar 26,2023Bought some trainers from website they took £120 and said out of stock . Can you please give us a few days more while stock arrives . 24/02 2023 ? Been in touch by email for full refund. Bearing in mind that the say if ordered before 12 two days shipping ! Still not got my money back !!! It’s a joke ! Do not buy from this chain they are sitting on costumers money ! Avoid !
Sherrie
Mar 23,2023Cant fault them. Brilliant customer service
michael collier
Mar 23,2023Bought a pair of converse, started falling apart within a month. Waited to see if it got worse eventually it did so sent back to Schuh. From there Schuh refuse to keep good communication with me, failing to update me on my shoes being tested. And also failed to update me the shoes where being sent back to me. Then refuse the refund because the shoes have been soaked.... I live in England it rains! So I'm £60 down, with holey shoes and some really lame excuses on their behalf. To make matters worst for Schuh converse themselves have have offered compensation (accepting fault) but at this stage I'd rather have my money back. Schuh have not made any effort in resolving this the most they done is to offer me a discount code (so I can spend more money with them.... No thanks) Buy your shoes elsewhere plenty of better stores out their with miles better customer support. Or buy directly from converse, might be little pricier but their customer service was exemplary.
Anita
Mar 22,2023brought a pair of trainers, and when they arrived they were clearly worn.... I’m not taking about ex display so one trainer has been tried on or barely noticeable marks, I’m talking dirty soles on the bottom and around the edge, scuff marks, dirty laces, and they STINK ! I was totally shocked they could send out trainers in this state! I now have to come out of my way to go and send this used pair of shoes back as they don’t offer a collection service! complained to customer services to be given a 15% off my next purchase... which will not be getting used as I will never order from there again!
Lisa
Mar 19,2023Thank you so much to Eve from your Newcastle store today she was so lovely 😊 friendly and very accommodating and went above and beyond to help me make my purchase 😊 x
Claire L
Mar 16,2023Another great experience at your Schuh kids shop in the Trafford centre. I think the lady was called Kylie? She was so nice with my daughter Imogen and arranged a home delivery because they didn’t have my daughter size. Thank you!!
MB
Mar 16,2023Thank you so much to Alex (customer service call). I needed shoes urgently for a funeral after another company let me down, searched online everywhere for black boots in stock but no joy due to sales. Most other shops websites said in stock in store but when I called they were not in stock. Schuh website was accurate on store stock, I called to check and Alex was so helpful reserving them for me. Thanks for saving the day for me.
1 Neilson Square, Deans, EH548RQ, Livingston, GB
http://www.schuh.co.uk
Tia
Apr 15,2023David from the rushden lakes store - amazing service 11/10. Took the time out to help us this afternoon when we was going back and forth on the same pair of shoes. Nothing too much trouble & didn’t rush us. It was really appreciated!