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Reviews 883
Kathy
Mar 12,2023Avoid this company. returned 2 pairs of boots I tried on then repacked and sent via Yodel. No refund because Schuh say I sent an old pair of sketchers and packaging couldn’t have had 2 boxes. Basically accused me of lying. Rang Yodel who stated my parcel as sent was 10kgs in weight etc. told Schuh who said still needed written evidence. I will get this but I’d like to warn others that this company is operating on a nasty level and you are better off never being in the position of having to return your shoes. Take photos, record yourself weighing the parcel - get proof for these awful people. I will never trust them again - was an idiot, take a look at their reviews,
Mike
Mar 05,2023Schuh Sent my shoes to my old address even though I had changed it on my Schuh account, billing also. I asked the Schuh assistant why they don't use the mailing address on their site, what is the point of having it then, she then stated to me that Schuh don't use the address on their site to deliver if payment are made from sources like PayPal or Google pay? So Schuh stated to me that it was not their responsibility but mine , the assistant tried to blame me saying that my Google Pay which I used had my old address, WRONG! Updated weeks ago. She was not even interested and stated that it was a civil matter So I contacted UPS delivery who delivered the shoes and they stated that it happens all the time with Schuh , the driver kindly retrieved the shoes the following day and delivered them to me at my new address. Thank you UPS So Schuh your customer service is pathetic.
Amanda Latham
Mar 05,2023Went into store on Friday 24th February and was served by the manager sari and also Asan .Both really helpful nothing to much trouble .They really made me feel like a valued customer.I will definitely shop here more often Thankyou
Viviana Williams
Mar 03,2023Terrible shoes, never got a refund because they say I didn't send them back
JJ Hickey
Mar 01,2023Mollie, my assistance and cashier, provided brilliant service and wonderful conversation during the whole process. She made everything move smoothly and her advice was excellent.
Paula Cika
Mar 01,2023Shannon was lovely and helpful
James
Feb 24,2023Really positive experience in High Wyc. store. Was really happy with service from Shannon. Team was very knowledgeable about products and services
Magdalena
Feb 24,2023Scammers!! Worst customer service ever, never ever again shopping with this crap!!
Graeme Bremner
Feb 21,2023Shocking service!!!! I ordered a pair of Timberland boots for home delivery, On opening the box it was empty!!! contacted customer services who pretty much told me I was lying and it wasn't empty!! was told if I wasn't happy to get a third party involved to investigate!! if I could give Zero stars i would!! £135 boots missing and I'm out of pocket!! Terrible company AVOID AVOID AVOID
K Nicholas
Feb 18,2023I've ordered dozens of items from Schuh without any problems but today I received the wrong size. Instead of having to go through the whole exchange process, a quick message to Caitlin and she sorted everything out. She couldn't have been more helpful. In a time where every company seems to put their profits before their customers, this was a welcome surprise and why I'll continue to use Schuh
Jess
Feb 17,2023Won’t be shopping with Schuh again! First order I returned as it looked worn, I used Inpost to return as that’s what Schuh provided as free returns. When the locked opened, there was another parcel in there ( I left it in there as it wasn’t mine! And put mine in there). Schuh then didn’t receive their parcel back and blamed me, I told them to check CCTV. Second time ordering also resulted in a return (damaged goods) and they’re saying they’ve received empty boxes and that it’s not InPosts fault?!?! Sorry what? The customer service is absolutely shocking. I’ll obviously be disputing but other than that I can’t quite believe it what’s happened!
Alina Amarinei
Feb 17,2023I would give a 0 star to Converse high top product and Schuh customer service.I have several Converse in size 4 which they fit nicely but with this ones I decide to have a size 5.I must say they are very narrow at the top and pointing up-words.I used them only for 5 minutes after I decide them to return them.My surprise was when I had my shoes back saying that I can’t have a refund as their “shoe specialist “ misure them and they are up to standard.What a joke !!! Don’t buy them or anything from Schuh as their customer service is appealing.
Chloe White
Feb 16,2023Have made multiple ordered from the ex display section and have always had exceptional service from Schuh. Every pair I’ve had so far have only had minor issues like the labels on the inside sole rubbed off so never anything cosmeticly major and the discount is fantastic. Have just ordered a pair of sandals that claim to have minor scratching although the photo was a little blurry so won’t know the extent until they arrive. I’m quite shocked at all the negative reviews because I’ve never had an issue with any of my multiple orders.
Jamie
Feb 09,2023Terrible customer service. Incorrect delivery address noted immediately after order (2-3 minutes). Assured courier would be contacted and they still delivered to an old address which we don’t have access to. No initiative from the help service - just pick up a phone!
David Millington
Feb 08,2023Ordered shoes which were sent via Evri. After a week of “we have your parcel” I contacted Schuh who immediately sent another pair via UPS which arrived next day. Top work Erin at Schuh.
Katie Egan
Feb 07,2023Shocked to see so many bad reviews here, recently had a great customer service. Received a pair of uggs which had a mark/dent on the top of one of them. They informed me they didn’t have any plans to restock but I said I was happy to wait for an exchange as I really wanted them. Jennifer then got back in touch the next day after following this up for me to say she had sourced me a replacement pair which she sent out immediately. I will definitely buy from them again and was really pleased with their response to the situation.
Simon Hatley
Feb 06,2023Website doesn't work, can't buy stuff from them, absolutely pointless!
Blue Velvet
Jan 26,2023I bought a pair of shoes on my trip to London, wore them for two and a half weeks and they are already starting to fall apart. A big disappointment.
Paul
Jan 15,2023Absolutely abysmal customer service. We travelled 63mile round trip to purchase a pair of Nike Blazers for our daughter who wished to be wearing that evening. Dissapointingly her size was not in stock so we proceeded to order intore with the actual item in hand. Some bright assistant placed the order, week later the trainers arrived and guess what, wrong. We contacted the store via WhatsApp customer service, chocolate fireguard would best describe the response. Not only did they send the wrong trainers they wanted a further £30 into the bargain to exchange. The trainers we chose clearly had a price sticker on the sole which was £70 and now requesting an additional £30 for the pair we originally ordered for an exchange (illegal). I vented my frustration to the tea stirrer who I seemed to be in contact with under the guise of customer service, who advised me to excalate to Schuh complaints department. After some days I received a flowery letter from Scott just out of a novel with how sorry and understood bla, bla, bla. I responded to his mail of condolence and a week later not a peep from Schuh complaints department. I certainly would not recommend this outfit, and certainly won't be engaging in any further business, plenty more outlets out there to get proper service. Schuh if I could have applied no star in my review would have been one too many.
1 Neilson Square, Deans, EH548RQ, Livingston, GB
http://www.schuh.co.uk
Caoimhe Murphy
Mar 14,2023Pleasant experience in schuh crescent limerick with sales assistant Jenny , super helpful!!