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Reviews 883
customer
Sep 21,2024Poor customer service. Take literally days to reply by email. Tried to complain about split in sole on Dr Martens and they kept saying they couldn’t find transaction. Eventually found it and then just said they had found it but no resolution. Delay tactics to not give you a refund. Won’t buy from them again.
Paul
Sep 19,2024Didn't realise they use FedEx so had no chance of ever recieving my order! Live Help was slow to use! Won't use them again
SCOT FOXX
Sep 17,2024Went to buy kids shoes in Schuh in Gyle centre Edinburgh. Hannah was amazingly patient and showed us lots of alternatives and brought them out to try.
Garry Vincatassin
Sep 12,2024I placed an order for next-day delivery, but it was shipped out a day late from the Schuh warehouse. Additionally, the delivery company, Evri, caused further delay by keeping the parcel at the delivery depot for 3 days. As a result, I ended up canceling my order and going to Foot Locker instead.
Ricardo Samuels
Sep 11,2024Shocking service. Ordered a gift on NDD. The order arrived on time however the box was in horrific condition and there was ONE shoe 🤣 Spoke with a member of customer service and they suggested I drive 40 minutes to have the shoes exchanged or return and they will send a replacement. I paid next day for a reason and should not have to go out my way to make up for their error. I even asked for them to send one shoe but no apparently they can’t do this (when they already did) it’s ridiculous, customer service and quality of care is shocking, clearly no care for their customers. Won’t be using again and will definitely be escalated.
John
Sep 08,2024Don't buy at Schuh. After 3 months, both SAYE trainers bought at Schuh are peeling and looking like cheap knock-offs. Schuh shop manager at Cribbs Causeway refused to replace or refund. First, saying it's a problem with vegan leather, normal leather would have been ok. Then saying it's normal wear & tear. Clearly, it's best to leave Schuh's trainers on the shelf rather than actually wearing them, even occasionally for 3 months! Then it was due to the way we put on the trainers, based on the laces being tied when we brought them to the shop (Note to self: stop being neat). As they were over £100, I'll submit a section 75 claim via the credit card company and let them sort it out.
Emily
Sep 08,2024The person who served me, Reece was really helpful to me and my friend when purchasing our item. If I can’t back I would want Reece to serve me again, Thank you
Natalya Gani
Sep 06,2024Amazing staff, especially Rhiana (cribbs causeway store). Seems slightly understaffed but Rhiana made me and my mum feel very welcome and she was very genuine. Seriously one of the most helpful staff I’ve met! My mum bought 2 pairs of shoes using my student discount which gives you 10% off I think
Mark
Sep 05,2024What a helpful friendly lot of staff in Schuh at the Chelmsford branch. Thanks for your very quick friendly service today
Shannon
Sep 05,2024Big shoutout to Kirsty from the SchuhKids at Trafford Centre. She was wonderful! I needed help measuring and finding the correct trainers for my little boy who started school the following day. She went above and beyond, interacting with my son and tried on at least 5 pairs of trainers with him, engaging with him the whole time. So kind and extremely helpful. Thank you Kirsty
Leah
Sep 04,2024Ordered a pair of trainers on Wednesday 28th August. Received an email the following day saying that the order had been dispatched and would be delivered the following day by FedEx. Stayed home all day on the Friday as delivery had to be signed for - received an email in the afternoon saying from FedEx saying ‘sorry we missed you’ although I had been home all day and also have a blink doorbell - no one from FedEx had been near my property. Then the same happened again on Monday - again I was home and contacted FedEx and was told this would be delivered on Tuesday (yesterday) again still no delivery and an email to say sorry we missed you. Called FedEx again and was promised this would be delivered by 12:00 today. Contacted Schuh last night via live chat, explained the issue and was promised that this would be cancelled with FedEx and resent out for delivery with Evri. Received an email from schuh today saying my replacement parcel has been dispatched and will be delivered by …. FEDEX! Contacted schuh again via live chat who were not helpful in the slightest, really bad customer service and have been told that I will not receive a refund until FedEx have attempted and failed delivery 3 times!! So now I’m £100 down, with no parcel (which was a birthday present) and won’t receive a refund into FedEx have supposedly attempted to deliver my parcel 3 times.
Chantelle Moss
Aug 30,2024I am so shocked at the service I have received. I purchased Crocs as I have an injury and my Physio told me they are the best to wear at this moment while in treatment. I purchased it and a week later no shoes. I have been on to them each day this week being so nice and today Luke on the chat was so unhelpful. I asked to please escalate this on three occations and he would not help me. Just told me I have to wait to see if Fed Ex responds so then only can I get a refund. The tracking shows clearly that the parcel is LIT and stuck in the depo office somewhere. It has not moved since Tuesday and yet No one is willing to refund me or replace it with another colour or anything - No we have your money so you need to wait. Horrible experience that now I have to take more time out of my day to do a chargeback with my bank. How does companies get away with just awful customer care.
Gareth howe
Aug 28,2024Buying online with Schuh is such an easy process. The customer service is easily the best I have come across. Super quick response from cs team. Quick delivery. 5 star
Memagsme L
Aug 28,2024I went on 2 seperate occasions for kids school shoes and both times the customer service we received was amazing! Staff in both occasions were really helpful and engaging. It was refreshing to go into a store and have a helpful conversation with them. They were knowledgeable with shoe fittings and styles. Engaged with the kids who were choosing shoes and offering alternatives and options if they didn't fit/unavailable. This store will definitely be our new go to place for shoes purely for it's customer service! Well done Leicester Highcross Schuh Team! Attended 16/8/24 and 25/8/24
Alex Greenhill
Aug 25,2024After trying serval unhelpful shoe shops for our son it was so REFRESHING to find a store that actively wants to help! The 2 guys listened to both us parents and our 6 year old son. They measured his feet and brought out options. Nothing was to much trouble! Our son bounced out the store with his new Vans on his feet and we have a better understanding of his feet! Thank you so much!
Flower
Aug 24,2024Purchased an expensive leather boots by brand FLY London from Schuh website and one pair was crinkled a lot from trying by some/perhaps for the person that boot was tide in size. I’m not even talking about scratches that also present around boots! It crinkled that much that I can tell this boot is ready to crack as soon as my mum will starts wearing them. Very disappointed as it is a gift and fly abroad! I haven’t noticed in the evening and sadly pulled label and I didn’t have time for exchange or refund. I was leaving review twice on schuh but it’s still not there why?! I can’t leave a date of purchase because there’s no order history in my account WHY? but I do have an email confirmation.
Samantha Miller
Aug 24,2024Today I visited Schuh at Teeside Park! I took my two boys who both have autism The shop was very busy noisy and had loud music on which was causing my sons to have meltdowns Sadly I didn’t get the name of the male member of staff who kindly approached after he had clearly noticed my sons struggles He asked me if all was ok? I explained my boys struggle with noise, the man then offered to turn the music off to which I agreed and thanked him! He turned the music off then ensured we were served quickly and efficiently All I can say is THANK YOU! Your help and perfect service helped my sons and made it a much more bareable experience for them
BigL
Aug 24,2024I bought the Shellys London jupe boots in black last week and the sole and heel have already come apart after 5 days of light wear, the shoes are worth near 70 pounds and I am so disappointed, they're so comfortable and so pretty I expected much better durability than this. In addition, the customer service I have received as a result of this issue has been appalling, I expected a full refund as shoes should not break in this time and instead I was told to send my 'faulty' pair back when we all know the quality is indicative of sweatshop labor and cut corners. Feel free to reach out to me Schuh, looking forward to giving you my order reference to authorise my refund👍
Pauline Russell
Aug 21,2024Customer service is non-existent! Bought two pairs of shoes using Klarna and had to return them. Was refunded half the order (one pair) and the other pair seem to have gone 'missing' without a trace, despite tracking showing that both pairs were delivered safely to Schuh returns. Contacted Schuh by email and chat several times, have been promised it would be sorted and still heard nothing. So I still owe Klarna a payment and can't get through to Schuh. Has put me off using Schuh online.
1 Neilson Square, Deans, EH548RQ, Livingston, GB
http://www.schuh.co.uk
Ben Connell
Sep 23,2024Received trainers, however too small so created a return. As of today - 23 days later, still waiting for refund. I called a week ago and was told they are experiencing long delays, processing the returns. 23 days is ridiculous.