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Reviews 883
Claire
Jun 29,2024Very similar to other reviews, bought an expensive pair of shoes. They have a 2 year guarantee. Started falling apart after less than one year. Emailed in proof of purchase and multiple photos but told I have to take them to a store to be assessed or post them (at our own cost). We have no store near us at all so it’s very annoying. It is clear from the photos what the issue is.
lisa martin
Jun 27,2024Fantastic service by a lovely guy Vishal from fosse park branch ..cashier 034.. He was friendly and polite..made my shopping experience nice.. thanks ..
Amanda Newmarch
Jun 25,2024Terrible customer service been charged £5.50 for returning item that I didn’t want as the quality was bad! Never use this company!!! I have already contacted them!!
stephen
Jun 24,2024Started out bad but now resolved,so upped the review form the 1 to a 4 Would have been 5 but for the start, replaced no arguments. So happy Would have given 1 1/2 but no 1/2/ options Bought my daughter £125 pair of Lacoste Trainers Online at Xmas. Starting to come apart. Did the online chat proof of purchase & photographs not acceptable, have to go to a store. No consideration if there is not a conveinient store, or any other issues with getting to a physical store
Sam Wick
Jun 21,2024Darren in Cambridge store very helpful, found stock of what I wanted. Polite and friendly. Thanks
Jenny Roper
Jun 20,2024Feel like i spend my life leaving bad reviews sadly… determined to remember to leave good ones where deserved! Schuh in Peterborough were fantastic yesterday. Really went out of their way to ensure my little boy got sandals that fitted him… insisted they could order the size up (in the style I liked and, because they were reduced, that I could afford) that they said he could do with, delivered to my home, at no extra charge. Sandals arrived today just as they’d said. So lovely to deal with in store too. Just wish more companies got how valuable (and good for business) being this great to deal with is!
Janet Elliott
Jun 19,2024I had a bad experience with this company previously in 2021. But gave them another chance. Brought some Uggs in April, so 2 months old. Been worn a handful of times £130.00. Patches on the Uggs where the suede is already wearing away !!!! Have emailed them as clearly sub standard product, let's see what they come back with. Wish I had stayed away from this company. If I get no joy, I will contact Uggs directly and also will contact trading standards as goods now not fit for purpose.
Soos H
Jun 14,2024Bought sandals online. When received the soles looked like they had been worn. I contacted Schuh, who said I could return and have a refund or replacement, or keep for 10% off. I needed them for holiday the next day so said I was unhappy with paying so much for second hand shoes but would have to keep them. Wore them for about 5 minutes on holiday when I found they had hard bits of glue or thread on the bottom of the straps, and were scratching my feet! The sandals are unwearable. Very annoyed at paying nearly £30 for nothing!
Anna Lapciew
Jun 13,2024Bought shoes online very fast delivery higly reccomend store Schuh...Happy to buy again
Holly Bates
Jun 12,2024After not receiving a parcel, Rebecca organised my parcel to be delivered to my closest store. Very efficient and so so helpful😊
Lindsey Steele
Jun 07,2024Item never received. They use FedEx who said they posted my Doc Martens through my letterbox. In what world do Doc Martens fit through a letterbox? I also don't have a letterbox. Schuh is very slow to respond. I want a refund now because I don't trust their courier service. But they don't seem to be very forthcoming about helping me or believing me.
Ilaria Vertuani
Jun 07,2024I did an order online and I never received my item because the courier (Evri) lost it so I asked for a refund. Bad customer service. They asked me to wait the return to get the refund (?!). They processed my refund after 2 months and they also deducted me £2.50 from my refund total as a returns charge! It is incredible! A worst shopping experience I have ever had!
Graham Bibby
Jun 05,2024Avoid these incompetent online retailers at all costs - I'd ordered some shoes online - the order form auto filled an incorrect address. I contacted them within 6 minutes, via facebook messenger as advised, with the correct delivery address. They they sent an email 15hrs later saying that the order was now being processed. When they finally came back some 17+ hours later, they said the order had been dispatched and they couldn't change it (or seemingly get in touch with their courier, FedEx, to change it. I now don't have the item, as its been delivered to the wrong address, and am out of pocket by £80. Incompetent is an understatement. I'd also refer to Eliza's comments below from 16h of May if you are in any doubt.
John Dolton
Jun 03,2024Bought some Adidas trainers for £65. Experience was ok but I was shocked to find these shoes on the Adidas website for only £55 - this was full price, not on offer. I wrote to Customer Service to see if this was normal practice, to mark up in the manufacturer’s full price. All I got back was “we don’t price match”. Poor practice, poor customer service.
Tom Norman
Jun 03,2024This now the second time I’ve been contacted by the company to advise they can’t fulfil an order - they have made sure they have refunded the money but obviously has problems with their systems.
sharlene scott
Jun 02,2024I was given a pair of trainers as a birthday present from my daughter. They were small made so I went back into the store at Fort Kinnaird Edinburgh. I asked the assistant to exchange them for the next size up and she looked at the label on the inside of the shoe and turns round to me saying that the shoes have been worn outside as the label is worn away and they are dirty on the sole.I explained that I haven't had them outside I tried them on in the house never been outside. So she went to the manager and she also accused me if wearing them outside and asked if I had the original receipt and as I already said to her they were a gift but had a gift receipt .Eventually she said she would exchange them as a goodwill gesture. To say I wasn't impressed with the attitude of the manager or the assistant is an understatement I was made to feel like a shoplifter and was humiliated.
Verena Maximow
Jun 01,2024Lieferung und Schuhe waren top. Jedoch ist, trotz weniger Nutzung nach nur einem Jahr bei beiden Schuhen an dem Fersenbereich das Material abgegangen, so daß ich beim tragen Schmerzen und Blasen bekomme. Leider ist der Service hilfe(at)schuh.eu wie auf der Internetseite angegeben totenstill, auch nach dem dritten Reminder (inkl. Bilder) wird meine Reklamation (Gewährleistung) ignoriert.
Eliza
May 31,2024Would give no stars if I could. A totally dishonest company. I ordered a click and collect that wasn’t in store when I went to collect it. They claim the parcel was collected and have refused to investigate it or provide a refund. Worst shopping experience I’ve ever had.
Mae
May 30,2024I’ve recently had two very pleasant, hassle-free experiences via Facebook messenger from the Schuh team. Both Alex and Alana resolved my queries very quickly with no issues. Very friendly, competent staff - thanks!
1 Neilson Square, Deans, EH548RQ, Livingston, GB
http://www.schuh.co.uk
Daniel
Jul 01,2024I saw some shoes online but I wanted to try them on first. I went to the Nottingham branch.bThe right size was available and the staff were friendly. They reserved them for me whilst I did the rest of my shopping. I'm happy with the shoes and I would shop at Schuh again. Thanks