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Reviews 179
Pam Bittner
Jan 24,2025Servbanks escrow people are a disaster. First they overpaid my taxes, and when the county returned the funds, the did not credit them to my account. Second, I paid my own taxes directly and called Servbank to make sure they did not duplicate the payment. Three weeks later, they don't have in the records that the taxes are paid and plan to duplicate the payment.
Rasheeda Knowles
Jan 23,2025Very kind young lady
Ramiro
Jan 20,2025customer service very professional was very helpful
customer
Jan 18,2025It was easy to reach a live customer rep & the representative was friendly & helpful.
Ashley Bibbs
Jan 16,2025This mortgage company is terrible and deserves no stars. Will tell you an amount and change it at their own will.
MJ
Jan 15,2025Person on the phone was nice. Company as a whole is a corporate mega-shark. In the middle of legal battles, they forced an escrow account upon me - which I DIDN'T have with my previous loan servicer - and they nearly doubled my monthly amount due, all while having committed serious RICO violations and other Frauds... they are the epitome of the corrupt financial industry. Lawsuit in progress...
Bonnie B Scott-Valente
Jan 15,2025Steve C was very helpful and patient.
Qassem Jarass
Jan 15,2025I have mortgage with Servbank and this mortgage company is bad and I would choose minus star if it is there, and for any person who has no account with this mortgage company, I considered him/ her as a lucky person,
Danielle C.
Jan 11,2025Our Ally Zoe is amazing! She made what could have been an extremely stressful situation, manageable. She is well informed, through, and always follows up when she says she will.
Valerie Motonbursey
Jan 08,2025Great customer service
Valerie
Jan 08,2025My ally was so nice and very informed about my account and situation. She answered all of my questions and seemed to genuinely enjoy her job and helping others.
Mark
Dec 31,2024The customer service representative on this call, was professional and courteous. She was able to answer my questions quickly and in an understandable manner. All of my questions were answered in a timely fashion. This rep is outstanding and should be recognized for providing excellent customer service. Thank You !!
Richard Brownlee
Dec 29,2024Agent spoke excellent English
Chelle G
Dec 18,2024The interactions I had with the representatives were pleasant. Unfortunately, I received incorrect information regarding my situation. Now, I am receiving threatening letters. It started when I received a phone regarding a missing payment. This was false. After the representative researched the payment, it was found. She stated that the cashier department did not apply the payment. Long story short. I am having to pay for the misinformation.
Kristen Dillon
Dec 18,2024This company is a JOKE!!! Their lack of communication and customer service (or lack there of) is laughable. They cannot get anything done. You have to call them a dozen times for any kind of resolution. I wish there was a way for us to get away from them without refinancing. I HATE dealing with this company.
Ruth L Steinagle
Dec 16,2024Both Maverick and Ram were very nice, courteous and professional. They helped me understand and make the appropriate decisions regarding my escrow account. Thank you.
Bryan Regier
Dec 10,2024Kay was wonderful in providing professional advice in helping me get back on my feet with my mortgage after a serious heath issue. Thank you Kay!!
customerDaphne
Dec 09,2024We lost our home to a fire and it has taken us weeks of jumping through hoops to try and pay off our mortgage. Each department would send us to another department and we would have to start the process over again. As of this post, we are still waiting for them to process our insurance payment so the mortgage can be cancelled. Also, knowing we our home was a total loss, our escrow was sent to our insurance company to renew our policy for another year, but they did not pay our escrowed property taxes. It has been a battle from day one with this Mortgage Company.
David
Dec 07,2024Kay was very helpful in setting up my payment and future payments. I greatly appreciate Servbank and the patience they have had with me and my mortgage. Thank you all!!
Terry Austin
Jan 25,2025I greatly appreciate the service provided by the mortgage agent. They were quick to identify my issue and worked efficiently to resolve it. I am very satisfied with the outcome and would definitely recommend their services to others. Thank you for your assistance!