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Reviews 179
Uday singh bhandari
Nov 30,2023Excellent experience with this .
Varagani Saikumar
Nov 29,2023Excellent.. Mind blowing
Ravikant Upadhyay
Nov 29,2023Trusted Banking Partner
Ada Paz
Nov 25,2023Esmeralda me ayudó en todo lo que necesitaba. Fue muy amable
Rohit Jagtap
Nov 24,2023Excellent service!!!! Thank you SERV bank for filling in our survey so quickly. We really appreciate your feedback, especially the points you’ve raised about.
Antoinette Hills
Oct 26,2023Great service from a great friend on TG @worldbaddest tap in for blessings
Lorraine Shaw
Oct 26,2023The customer service agent helped me tremendously when other ones did not. She actually did what I needed accomplished.
Deanna Bruno
Oct 25,2023Excellent customer service. The agent from their escrow department was quick, efficient, competent and very nice.
Jalon White
Oct 25,2023Great assistance over the phone! Was able to answer my questions quickly.
ashley wells
Oct 01,2023Mario from Serv bank reached out and was kind and courteous and helpful. He explained that Serv bank will report to the credit unions that my account was paid as agreed and I will not have a negative mark on my credit / negative impact. I appreciated this very much.
Ben T
Jul 25,2023SERVBANK GOT THE BALL ROLLING! Thank you, Mario T., for helping me with my loan!
Shaukat Khan
Jul 16,2023It is a best bank for all...
GB
Jul 06,2023Unfortunately my loan was transferred from a great lender to this company about 2 months ago. They put the wrong property address on my loan in the portal (while the documents they received had the correct address). After 2 weeks of my title company trying to request the payoff document in order to make it in time for the closing date (of the selling of the property), I had to step in and request it myself. Only to discover the address in the payoff document is incorrect. The answer I received from the customer service was that they put in a request for their special loans department and don't know when it will be updated and when a correct payoff statement will be issued. The closing day is tomorrow. No one to talk to and you go around in circles without the ability to talk to a manager or someone authorized to fix anything. Terrible customer service UPDATE: Luckily Mario from customer experience replied to my email and helped me out so much with this issue and I was able to make it in time for closing. He is very professional and solved this issue so quickly!
Omar
Jul 06,2023Phebie was very professional and knowledgeable of what I was inquiring about.
Traci Chase-Moore
Jun 29,2023Phoebe, she was very sweet and as helpful as she could be.
Michelle
Jun 27,2023Phoebe was so wonderful and helpful! I absolutely loved that she answered with, “Happy chocolate pudding day! How may I help you?” That made my day! She was very patient and walked me through how to use the online system. Great customer service!
Food Explorer
Jun 16,2023I have been working with Mario in customer experience. He has helped me transition to his bank with my mortgage. He is patient and polite and can HELP you with your issues. Thank you Mario! Tom Lyons
Paula Whyman Powers
May 30,2023Thank you Mario!! Initially I had a rough experience with Servbank (double charges, additional fees, etc) but Mario saved the day!! It’s great to see how quickly Servbank stepped in to help me with my situation. Although my initial experience was not the best, I can’t help but appreciate their efforts to make it right. Thank you Mario for listening and correcting the situation.
Katherine Walthew Faris
May 27,2023Escrow analysis completely wrong. They used one correct half year payment and doubled it for second half year payment. They claim this is their calculation. ??? When I’m telling them they are wrong, and ask them to check the payment they just made on my taxes 3 weeks ago, they still don’t believe me. I called my county and they said, yes, they are completely off my a whole payment. But no one at the bank can understand. Their phone system is an endless loop and they don’t bother to call you back when you leave a request for a call. Horrible, time consuming and frustrating experience. UPDATE: 6/13/2023 Mario from Customer Experience reached out to me and I have received a new & corrected escrow analysis.
Ritunjai Gairola
Nov 30,2023Nice customer support , come and have a great experience