To leave a review you need to be logged in
Reviews 718
Mr Workman
Jan 30,2021From the start with the initial meeting, the salesperson was very polite, informative and explained costs and timings. The next visit was from a surveyor to view the property and take measurements. On the day of the work, the two installers were very quick, very professional and helpful. They did a great job and cleaned up to our satisfaction afterwards.I would thoroughly recommend Smiths to others.
Mr Edwards
Jan 25,2021Very good service, did an excellent job
Mrs Hayward
Jan 25,2021Great service and excellent value
Mr Robins
Jan 22,2021i would recomend them there work was very good no mess they took away all the old frames
John Rowland
Jan 22,2021For this purchase and installation should really have given 5* but bearing in mind previous poor experience of this company, withheld that final accolade.
David Doyle
Jan 22,2021Didn't fit the door when said they would and then accused me of lying. They offered 0% credit then tried to get me to apply for a loan from Barclays. So the 0% isn't worth the hassle. Eventually fitted and to a high standard. I have no complaints regarding the product and fitting, but the customer service was quite poor.
Mr Phillips
Jan 21,2021Good all round service
Graham Woodhouse
Jan 21,2021Sales person explained everything & surveyor efficient. Fitters arrived, removed old door, fitted new one & cleaned up before leaving. All very professional
Mr Rahman
Jan 21,2021Excellent service from Smith's Windows. Friendly, polite and very efficient. I am a really happy customer and would definitely recommend them to others.
Phillip Lecky
Jan 21,2021Smith Glass Ltd fitted my new sliding patio door. The fitters were professionals, they got on with the job and did not make a fuss about any issues. Also did not have any issue with sales team, they gave me a reasonable price and the whole process was completed within the expected time.
Mr Nicholls
Jan 20,2021Excellent friendly service under difficult circumstances. Very pleased with our new windows, doors and cladding.
Carol Ann Hockley
Jan 20,2021Three replacement units measured and fitted relatively speedily in this Coronavirus environment. Other companies were comparably slower. Friendly company and reasonable prices, if you haggle!
Gergo
Jan 19,2021Smith is very reliable and doing a great job. Many thanks guys
Joy
Jan 19,2021Very happy with service from start to finish and very impressed with the product. Our cold house is now lovely and warm. Thank you so much. Will definitely use this company again and would have no hesitation in recommending Smiths Glass to family or friends.
Mal99
Jan 19,2021Very pleased with the service we received from Smiths. We only had a back door replaced this time but would definitely use them again, when anything else needs replacing. Would definitely recommend this company.
Mr White
Jan 18,2021This company gave a great professional service, and I would absolutely use them again.
James
Jan 16,2021Fantastic service provided and very happy with the end product. We do have one slight issue with condensation on a seal on our front door but I believe this will be rectified as soon as practically possible under the current circumstances. From the price to the installation I really couldn't rate this company high enough. A special mention also to Scott our fitter who did a really great job, he was clean, efficient and very professional. Thanks again
Daniel Floyd
Jan 15,2021Avoid at all costs! All nice and prompt before taking your money. After, when the windows mist up and you try to get hold of them to sort out ..... Well, lets just say good luck! You will need it. They are still operating enough (during Covid) to quote and fit but not able to deal with warranty issues, what a surprise! Been told my warranty on glazing units has expired (sealed units now have moisture and misting on the inside) my contract clearly states they are covered for 10 years yet they try to lie and tell me they are not covered, "we only cover the frames" I am unable to reply to Smiths on thought would update: Original Contract states 10 years against defects, I have now received from you your "new" contract in which I am surprised to see the terms have changed. This review is regarding you after sales in a hope you will uphold you part of our original and existing contract. I am surprised you cant find my previous messages, they are numerous, these were all made directly via your website "contact us" page many weeks ago. In all honesty, I wish I had just posted on here, your reply was almost instant! Have now received 3 emails AND a phone call - all about my moan, nothing to do with resolving the failed glazing unit!
Mr Keith Smith
Jan 15,2021When the gentleman from Smith's came to appraise my windows and door he was polite and business like in his way of working, he was concise in his work and offered me a choice of the windows and door. The fitter was very quick in fitting the windows as well as clean and tidy, he left no mess when he had finished and took away the old windows and surrounds. The service was very good and I have no faults or gripes to pass on. I cannot fault the service or the service I received from this company and would not hesitate to recommend them to anyone.
5 Robert Way, SS11 8DD, Wickford, Essex, GB
http://www.smithsltd.co.uk
Dee
Jan 30,2021Friendly and helpful .