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Reviews 718
CARESET
Mar 05,2024Very friendly and courteous service. Workman efficient and tidy. Good quality products
Mr Hunt
Mar 02,2024Good product well finished fitter was very polite and clean worker Very happy with windows
Paul adamson
Mar 02,2024Brilliant, Main man Gary sorted date for the installation. Installation engineer turned up at 7:30am ready to start. He installed our front door with no making good from me, cleaned up any mess made. Real genuinely friendly guy who knew his trade. My wife was happy which is really hard to achieve, so thank you.
sergiu ciuperca
Mar 02,2024Professional team
Janice
Mar 01,2024Good Service and after service.
Mrs Dianne Podger
Feb 29,2024From start to finish,very professional, exceptionally tidy and fast, did the most amazing job fitting my double glazed windows and front door, fabulous quality and they look amazing, just love them, thank you so much will recommend 100%
Sally Faithfull
Feb 28,2024Quote very reasonable! Work completed in a thorough and tidy manner! Fitter was very polite and efficient! Worked well. Would use again in a heartbeat!
Mr Atherton
Feb 28,2024It was brilliant to have some get on with the job and do it well. Really pleased with our doors
Walker
Feb 18,2024Good service from start to finish
MR Larry Garrett
Feb 12,2024I would not let this company do any work for me ever again and if you are wise you will take note of what I have to say. They are what I would term as a cowboy outfit with inexperienced workers. It all starts with the salesman who calls around to your house to give you a quote for the work you require to be done, he gives you a quote telling you that all the workers are all employed by Smith’s Glass (THAT’s A LIE) and guaranteeing their workmanship, then he ask’s for a deposit and they require your bank details so that they can draw on the money in stages, some of the money is taken before any work is done even though you have given them a deposit in the first place. Their work is so terrible even after being told that they have done something wrong they continue to do the job stating that It will be okay and it will be put right later. Later never happened and because the bad work was covered up, short of taking it apart completely you don’t become aware of their bad workmanship until its to late and rain starts coming through the roof and they have taken all the money. When you ring the company to tell them you have a problem you speak to the person who was at the time in charge of services he tells you that they will send someone round to sort it out and guess what they don’t turn up so you ring again and ask why to be told their van had broken down, so they book another date then you get told that they were called out to another area, they was informed of the problem on the 6th November 2023 and we are now in February 2024 then you get told that they haven’t got an engineer available and that they would call you when they have someone available (engineer that’s laughable and that’s an insult to true engineers) needless to say after months of phone calls there was more excuses than father Christmas as got present’s. So if you need work doing like facia soffit boards, double glazing, conservatories, or a porch built, I wouldn’t use SMITH’S GLASS if you want the work to be done properly.
Sharon
Jan 15,2024I felt that I had to write this review following the terrible and awful experience that I had with Smith Glass Ltd last year. This is the most unprofessional company that I have ever dealt with which started with a pushy salesperson who put me under pressure to sign the contract right up to the end where the work was left incomplete and none of my emails were responded to. In a nutshell, I have had to engage with another contractor to complete the work as the electrical work was left half done, the plastering only partially done and what was done was not to a great standard, the ceiling was left undone etc. Before I signed the contract, the salesperson agreed to whatever work I requested as part of the service which they later denied and I was expected to hire other professionals to complete the work which obviously increased the cost on top of an already expensive quote. I had to constantly chase for updates until when the company stopped responding altogether. Some of the tradesmen who came on site were not aware what to do and I had to explain it to them. I would not recommend this company and would advise anyone engaging with them to read the fine print carefully and make sure you get everything agreed in writing to avoid all the hassle that I had to go through.
Teresa Strohmer
Jan 03,2024We have used Smiths over the past 10 years for new windows, front door and soffits and fascias. They recently fitted a new back door and some french doors. Really pleased with the work carried out by Scott. We love our new doors ! From the Sales Rep to the surveyor and Scott the fitter we have nothing but praise for this company. Thank you.
Robert
Dec 19,2023The work required was to replace panes which had failed after many years. The work was done quickly and efficiently and a follow up contact was timely
Andy Cackett
Dec 11,2023Received really good service from start to finish and really pleased with the Windows and Doors installed by Smith Glass. Scott and his team did a great job during installation and were extremely clean and tidy in the approach. Would highly recommend.
Stacey Ellis
Nov 13,2023Had my back windows done was a good price would definitely recommend
Dirk
Nov 03,2023The workmen were ready for all eventualities, they worked quickly and neatly and kindly made some electrical improvements along the way. I have had my new windows etc. for a few months, now, and my house is warmer and smarter. It has been a good experience. Thank you!
JoyceR
Oct 24,2023We had an issue with water coming through our bifold doors following a heavy rainstorm. Contacted Service Dept who asked us to complete form on the website. Had difficulty uploading video footage so called again and a helpful member of staff arranged for us to send direct by email. Later that morning received a call back from Gary who booked us in for the earliest visit available apologising that it wasn’t the next day. Laurence arrived and once we showed him what had happened he had diagnosed the problem straight away. What a nice guy! Showed us what was wrong and how it was going to be remedied. We had Laurence call at the end of the installation sorting out those odd snagging problems. He is always courteous and involves us in what the problem is and how he can remedy it. He is always clean and tidy polite and approachable and whilst I hope that he doesn’t have to visit us again I would be very pleased that Smiths sent their best troubleshooter.
MRSJACQUELINEPCASH
Oct 24,2023Good fast and friendly service from everyone involved. Goods meet expectations.
Samuel & Star
Oct 23,2023A quick and efficient installation. And when there was a problem (not a manufacturing problem - change in weather) they came out the next day to sort the problem, and very quickly sorted!
5 Robert Way, SS11 8DD, Wickford, Essex, GB
http://www.smithsltd.co.uk
Valerie Lewis
Mar 05,2024Don’t even think about it! I Paid them to repair a gutter they installed which still leaks. Smiths want me to pay them again to fix the leak they didn’t fix! They are very rude and said they don’t care about my review so here goes. I will have to get someone else to fix it properly. Go elsewhere if you want decent people to do your job. I want nothing more to do with them. If you hire them I wish you Good luck but don’t say I didn’t warn you.