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Reviews 718
Mrs J Bowl
Sep 24,2020Very reliable service, very clean worker who cleared up any mess he made. Due to covid-19 he kept to social distancing. Very happy with the whole service
Christine EGAN
Sep 24,2020Had a replacement window put in. Fitter arrived nice and early and was very friendly. Fitted window efficiently and was extremely tidy.
Mayzee
Sep 23,2020Smiths Glass had this review deleted Why. ? Appalling aftersales. The conservatory was brilliant. Well built and good workmanship etc. But if you ever need them afterwards please don’t hold your breath. I’ve had so many unkept appointments I cannot count. The excuses are either, van has broken down. Workmen off sick. Or they didn’t realise the workmen are on annual leave !! It’s unacceptable The girls who answer the phone are always huffing and puffing as well Shame the aftersales let this company down They don’t keep to their 10 year guarantee either. One more thing I sent them a recorded delivery Letter to their H/O re Breach of Contract and they refused To sign for it . If this review gets taken down again. I’d like to know why Thank you your incredibly Rude reply. Do you honestly think I would pay you any money to replace the windows!! My contract is 9 years old and does not state anything about not replacing sealed units. As I’ve sent you copies of this. Which you choose to ignor. Just because you’ve decided to change your contract why should that affect my older contract Please don’t insult my intelligence. I am not going away until this matter is sorted. Just keep to your guarantee.( you can see others on here have said the same) If you want to see my paperwork again I’m happy to send it to you. You sending me back rude emails isn’t doing your company any favours Just man up and honour my contract. Message to the Public please Do not use this company they won’t honour Their guarantee check out the other reviews on here
keith scott
Sep 18,2020I would be happy to update this, having been in discussion with smiths, there has been a significant reshuffle which from what I can see, has removed a huge problen with the company. They have sent an email confirming guarantee is in place, and minor issues have been fixed. Heres to hoping that having got rid of a certain someone, it will be a much better company on a daily basis. Previous to getting rid of a certain director, it was a daily grind.... But all seem good now Lies lies more lies. Threats to remove glass and doors when they hadn't even finished the conservatory (but still wanted final payment) Even denying they threatened anything, apart from the fact I had the call recorded, so we have now started to take it to court.
Susan Arter
Sep 15,2020Ordering and fitting of windows and bifold doors was efficient and without problems. Bifold doors had to be recessed in the floor and this was done well, fits well, overall good quality. The after sales service has been hampered by no access to call the office due to Covid staffing issues. I’m still waiting for follow up to a query I have about damage to the glass on one door.
Mr/s Ngwu
Sep 14,2020Very good job done and tidied up the area after work which was encouraging.
Mark Suckling
Sep 14,2020Everything was smooth and efficient from start to finish. The installation team worked very hard and very tidily - they were also very polite. Thanks to all the team at Smiths Glass
Martine Garford
Sep 11,2020No after Sales Service from this company. On 13th August we noticed a large crack on the inside and outside of the conservatory. We phoned Smiths service but no reply, just a message saying to email. We have emailed on the 13th and 14th August but no reply. We sent a letter on the 24th August and no reply. A further email yesterday. The windows and door are now starting to go out of line. This conservatory is still under guarantee.
Simonraj Rajendiran
Sep 11,2020Very professional, special thanks to Mr Smith Outstanding work. Pleased with his works. Thanyou Team. 🙏💯
Peter Rich
Sep 10,2020The fitter done an excellent job. Surprised he was working on his own. He did damage the sink waste pipe I discovered later after he had gone. He did clear up after himself. Overall we are pleased with the windows and the back door.
BARRY
Sep 10,2020OVERALL GOOD SERVICE AND FAIR PRICE
Colin Taylor
Sep 10,2020well pleased with way work carried out fitter was first class clean tidy great job all round.
Nikki Moore
Sep 06,2020Over the past few months I have emailed the service department a number of times as my front door no longer closes securely, and is still within the guarantee period. When I telephone there is just an answer phone message asking me to email them. Smiths haven’t even had the manners to acknowledge my emails, let alone act on them. Absolutely appalling after sales service!! As requested, I have forwarded copies of the 3 previous emails to your service dept, and look forward to your reply.
Russ Mizen
Aug 18,2020It has been Ten days since I advised the sales and HQ emails that I had an issue with my front door 07/08. Door is only five months old and fitted in March. As advised It is warping and the ultion locking system will not engage. You do not answer the phone and have not acknowledged my Email. At times my door is not secure and the issue will cause damage if not resolved. The catches are not engaging and it is not due to wear and tear or misuse. I have taken videos of the issue, which I am happy to show you. I understand that things are bad due to Covid, I have tried four different numbers for you today and all state that you are unopen. Why are the phones not redirected ? I have read your current review replies on TRUSTPILOT stating that all staff are on furlough and will not accept that response. We both know that covid restrictions have eased and most companies are back at work. Do not deny that your sales staff contacted me last month regarding a new conservatory. One of your staff attended my house and gave a quote. He stated that you would have to order units and work could begin. He then rang a few days later to chase up the sale, asking what you could do to sweeten the deal. Your sales staff are working as normal, outward calls are working fine! but it would appear that you are using the current crisis to filter your calls. Customer service is the key to referrals and further business. I had two other quotes from two other companies, both of which were available by phone and working as normal. Your sales or HQ emails have still not responded or acknowledged. Your guarantee states that you need notification in writing. As advised, if I did not recieved a response I will raise the review so that you can respond to an open forum and explain to your other customers.
Chloe
Aug 17,2020I’ve contacted this company several times since March with regards to an issue with my windows which were only fitted in December. I moved in in March and straight away noticed my windows had dropped so haven’t been able to open them. I’ve tried several times to contact the company and despite them replying to a previous review saying they have responded to my emails they never have. It’s been extremely hot weather this last week and I haven’t been able to open any windows. I don’t understand how you can have people go out and fit windows during this lockdown but no one in your services department is working to sort out problems. Read the reviews before choosing this company, I would have made a different decision and not wasted a lot of money if I had have seen how many negative reviews they have.
Dave Natsios
Aug 12,2020We purchased a conservatory with a "10 year guarantee", only to discover this guarantee is fairly worthless when anything goes wrong. Last year the door of the conservatory broke, it would no longer lock. Smiths refused to help, saying moving parts were not covered. Yesterday one of the windows spontaneously shattered. It was not hit by anything, it just popped. Presumably related to the heat, as the conservatory gets very hot on any sunny day and its been a record breaking hot August. Smith again refused to help, saying the glass is not covered. Further, they are now saying I need to pay them £320 to fix the window. I have received a quote elsewhere that says they can do it for £120, but Smiths said if I use anyone else they will invalidate my 10 guarantee. The vast majority of the conservatory is glass or moving parts, so basically very little is actually covered. In addition, their customer service is terrible. Last year it took me a very long time to get a response. This year, whilst I received a response very quickly, it came just short of calling me a liar. Reply to Smiths Response: Your response below makes it sound like the glass may be covered for breakage in some instances. The response you gave me via email was "sealed units are not guaranteed against breakages to the outer or inner panes after our installers have left site". I highlight this so others are not misled by your 10 year guarantee offer. You also outright refused to accept the possibility that the glass could break without being struck, saying "Glass sealed units do not suddenly just "explode"". If you do a quick google search you will find this does happen, and its more common with the type of glass you use. You also said you can tell by the picture that the glass was hit. This is not correct, because 1. spontaneous glass breakage patterns will often look like it has an "impact point" - it is the location of the imperfection in the glass. 2. The fact that the glass has stayed in, completely intact but shattered, is exactly what you would expect from spontaneous glass breakage. An actual impact will typically make some of the glass fall out, because if you hit something hard enough to break the glass, then you hit it hard enough to make the glass wobble and bits fall. If you do a google search you will find lots of evidence to support this.
Anne Smith
Aug 12,2020Smiths have just this morning - 12 August -finished replacing our conservatory which they started on 11th July. It was supposed to be a 2-3 day job they said as the base was already there. Instead it has taken about 5-6 days spread over 4 weeks during which time our conservatory furniture has been in the dining room and the hall. The finished conservatory looks good and the 2 guys who did the work were fine; manufacturers of the panels and glass were blamed for the holdups but we would have rather delayed the work completely had we been told of this possibility initially. When we suggested a discount might be given for the inconvenience it was refused.
Maria Hayton
Aug 01,2020We had a conservatory built in May 2012. We have had to have them out to replace blown units, and we still have others with condensation issues. Despite being sold a 10 year guarantee, they have told me that this excluded issues such as this after 5 years. In February this year, the guttering came away from the conservatory. We contacted them to try to get this resolved, so we could contact insurers. No response to phonecalls or emails. Have sent numerous emails. The answerphone states they are still closed due to covid. [Apologies there were two buildings with Smith advertising. The main office was further round Bentalls than the one with building works.] Terrible customer service, so disappointing after being so pleased with our conservatory when it was built.
A. Cowen
Jun 29,2020Smith Glass offer NO aftercare or customer support. Smith Glass fitted a conservatory in 2017-8. It has reached a point where we are seeking litigation to resolve force the repairs or pay damages. For the last 2yrs we have been trying to get them to replace and repair cast iron handles that have sheered off (one due to an attempted break-in, the other due to weak screw securing handle to door and lock - more on this later). Leaks to ridge causing electric shocks and poor fitting tri-fold doors that cause drafts especially in winter, impacting on our heating bills. Furthermore, Smith Glass are not transparent and are not part of any consumer trade organisation from which customers can seek mediation or enforcement. They are NOT members of any of the key agencies that represent quality installers: e.g. QASS - Quality Assurance Scheme Services tel: 0345053 8957; GGF - Glass Glazing Federation tel: 0207 9399101. FENSA - Approved Window & Door Installer Scheme, mentioned on their Smith Glass website has no involvement with conservatories, doors and windows Making the ref to this assocation as worthless. Trustpilot also seem to be ineffective, leaving the consumer without any recourse of complaint or quality assurance. the other ref on the site is GGFI tel: 0207 7645 3744 are now called InstallSure but only relevant if the company ceases trading and does not address ongoing complaints. We are therefore having to seek damages via trading Standards Authority and legal action. I am happy to offer any opinion on this matter but in the case of SMITH GLASS buyers be VERY aware this company is bad news and does NOT keep to its guarantees or customer services pledges. SMITH GLASS is also NOT a member of CONSUMER PROTECTION ASSOCIATION tel: 01462 850062 so again no professional accountability or consumer ombudsman.
5 Robert Way, SS11 8DD, Wickford, Essex, GB
http://www.smithsltd.co.uk
Mr/s Tavkar
Sep 25,2020Although the installation was delayed because of virus the work was done efficiently and was satisfactory.