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Reviews 718
Robert Walker
Jun 22,2022Very pleased from estimate to installation , one small criticism , not enough contact to let me know where my order was . Was given an installation date , but was missed by 2 months . Apart from this problem , we are very pleased with the end result .
Mr Bingham
Jun 14,2022Good clean and efficient and just recommended to a friend who has put in a big order
Hippolyte
Jun 12,2022Satisfied customer Installer arrived on time. Carried out the work to a very high standard with little disruption and left the site in a tidy manner.
BarrowN
May 26,2022I was very happy with Smith Glass Ltd from the sales person that knocked on my door, to the actual sales pitch and order processong to the door installation. Every one was friendly and helpful. The installation itself was done quickly and with no mess left after. Would definitely recommend!
Mrs L D M Moriarty
May 25,2022Had my bathroom window replaced Very professional man and was very happy with the work would definitely recommend Smith’s to family and friends 😊
Brian Morton
May 22,2022Had a new door fitted April 22 absolutely first class 2 lads turned up old door and frame was gone in less than 5 minutes new door fitted in less than an hour There was a slight problem with the door handle not their fault they went away and was back within the hour with a different handle job completed very tidy no rubbish cleaned up after themselves I would recommend smiths to anyone that’s the 3rd time I’ve used them and every time they have been the same brilliant
Darren Wilson
May 04,2022Nearly 2years and still waiting for my service call due to poorly fitted by-folds Customer service is the worst I have ever come across, best avoid at all cost
Mr Clark
Apr 23,2022It was a very easy process made easier by the staff at smiths. From the survey visit to choosing the windows and them being installed. No hassle with plenty of communication and a clean and tidy install. My experience with smiths was very good 👍
Gavin Warner
Apr 23,2022A new back door with low threshold was fitted so my mum would have wheelchair access to the back garden. It was ordered and fitted with no problems at an excellent price. All mess was cleared. Many Thanks
Lynne Cowell
Apr 21,2022Extremely pleased with the quality of the product and especially the workmanship. The after salesmanship was also excellent.
Stephen Cox
Apr 20,2022I'm pleased with the finished product now. But your Customer service is very poor needs to improve in letting customers know when there is a problem with the work being done, seemed only time you got in touch with me was when next payment was due. I seemed do the phoning too ask what is happening and when the person who I was talking too was not about left message but not always got back in touch or passed on to explain what is happening at each section of the work. Got annoyed with your company lacking in keeping me updated. Your Builders was excellent no problems with them, installation team was fine, Plaster and Floor Layer was good as well. To recommend your company I would have to think about this more.
Babs
Apr 20,2022My brother got his windows and front door done, very nice quality and installation fitters very polite and tidy workers, little problem with front door closing properly but one phone call to them and were out very quick and rectified it, he was more than happy with them, and cost.
STEVEN T.
Apr 19,2022Very happy with the process from start to finish from the salesman through to the final fit & finish. Updated on the order & fitting date throughout. 7 windows & front door fitted over 2 days, all was left clean & tidy after each day. All staff from office & fitters all polite & friendly. Not that I have anything else to replace but I would not hesitate to use Smith glass again.
Mr Nicholson
Apr 08,2022Excellent service. The initial consultation was carried out efficiently and effectively and the man who came round was really helpful even though he was new in his role. The actual glass fitter that then came round was also very helpful and re-fixed my whole door unit for me aswell as quickly replacing my windows and also hoovering and cleaning up all my broken glass for me.
Mrs Tackie-Teteh
Apr 01,2022Quick, efficient and reliable team. High standard quality service. Professional service
Mr Lake
Mar 31,2022The service was great. Everyone we spoke to was really nice. The windows we got are really well built and look great. Overall we are very happy and would definitely recommend.
Mr Chowdhury
Mar 23,2022Excellent customer service and excellent work done. Very happy with the final item and workmanship
Mrs B Hogg
Mar 19,20222weeks after completion of the work and the final payment made I had not received my receipt for payment. I contacted Smith's and I was told I would receive the confirmation in due course, the accounts department only work one day a week. In my mind this is not good customer service.
Sandra Jones
Mar 19,2022This would have been 5 if it was just for the organisational of things but quality of the work was good.
5 Robert Way, SS11 8DD, Wickford, Essex, GB
http://www.smithsltd.co.uk
Mrs Coles
Jun 24,2022Very professional and the fitter was extremely hard working