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Reviews 654
Anita McMillan
May 23,2024Elizabeth was very helpful in answering my questions.
Kirk
May 21,2024No resolve no reduction no forgiveness just paying extra to Taxrise and also to the IRS no help on my years I did not file horrible communication during the whole year plus now this has been going on thousands of dollars for what someone to ask me to do all the work then they plug in the numbers … no help would not recommend
Jon Perdue
May 21,2024When I called it was shortly before the end of the day, and the guy who helped me understanding. He was able to help me understand what was happening with my tax returns. I recommend this company to take care of anyone’s needs.
Janet Velez
May 21,2024It’s a scam . Please don’t . Speak and resolve directly to IRS!! They charged me $2,600 to get me the same resolution I already had !!
BARB JOLLY
May 21,2024Ease at setting up client portal. And provided status update.
Thomas
May 19,2024What's with all the 5-star reviews? I couldn't even get a response from them, much less become a customer. I have an annoying tax issue to resolve -- not a big one, but annoying -- so I submitted an inquiry via the form on their web site. I later got an email from a "David Young", identifying himself as my Appointment Manager". His email talked about how to schedule an appointment, and inviting me to email him if I have any questions. I did send an email -- twice -- with some questions I wanted to ask first in order to make sure it was worthwhile before setting up an appointment. I currently live overseas, making scheduling appointments a challenge, so I wanted to ask some things first. I never heard back from anyone, and since I could not find a "David Young" among any of the firm's employees on LinkedIn, I'm wondering if that's just the name they gave some kind of bot linked to their web site and other systems. I also messaged one of their existing staff via LinkedIn, and that was never replied to, either. It's been 3 weeks now, and still nothing from them. I'll be getting a different firm to handle my issue, since I'm not going to put settling a tax dispute in the hands of people who don't reply.
Julie Swaby
May 19,2024I enjoyed my time on the phone with my taxrise agent he was so sweet I explaining everything to me and made me feel comfortable with what plan is best for me and he was amazing. Thank you so much Hunter for being so sweet and understanding and explaining my options
Marquita Wallace
May 18,2024Wow, what an amazing experience! The service I received was absolutely fantastic. I couldn't be happier with how all my questions were answered promptly and all my issues were resolved efficiently. It truly exceeded my expectations!
Sherry Meachem Alexander
May 18,2024Madison Hulseman and Michael Astudillo-Ash were very helpful, polite, friendly, professional and knowledgeable.
Jackie Lindsay
May 18,2024The people I have spoken to from tax rise have been kind and very helpful.
N. Laster
May 18,2024Please read my previous review "HIGHLY DISAPPOINTED" Remember, I stated they had dropped the ball when then irs started sending threatening letters of Property Liens, Garnishments, etc., well, it took a Bad Review to get someone's attention. someone call to say he was my new Rep., which I said I declined to work with the company. hadn't heard anything back from that time. I got a call asking me to call a 888# that didn't exist to discuss resolving the issue. In the beginning I was told I would be REFUNDED ALL MONIES if they could not resolve my dilemma, They COULD/DID NOT!! I WANT MY REFUND!!. I have contacted a Local TV station to put them on blast if i do not get my refund soon! Yes, I'm angry because I was on the verge of a Heart Attack/Stroke.
Angelo Carreca
May 17,2024Terrible Company. I was lied to from the get go. They said they could remove all interest and penalties and negotiate a lower monthly payment plan. I paid them over $3000.00 and they came back with a payment plan that was higher than the one I had. Stay far away from these people. Very bad!!!!!!!
Rick Plummer
May 17,2024I sent Taxrise over $2,000 in late October 2023. I was informed via email that it may take 30 to 60 days for resolution of my case. I received this email for a few more months. I sent them an email a month ago requesting my money back. It is now May 16 2024. Nothing from these thieves. Don't give them a penny. By the way...I gave them all of my personal and financial information. Think about what they really do.
Daniel Althor
May 16,2024SCAM!!! Do not let them get your money!
mari beck
May 15,2024On May 6th, I called regarding getting help on my back taxes. I talked with an agent and went through the steps of the program; what I thought would be a good company and program to work with has turned out to be one of the worst mistakes I could have made with TaxRise company. They pulled a payment from my account without it being authorized. I precisely had said I would make the payment myself, and the agent listed off the forms of payment they had on file; I said I was not sure what form of payment I would make from what cards they had on file that I would log on through the portal and make the payment myself I later emailed through the portal said I would need to go to the bank in the morning to transfer money to an account. Later that night, I checked my bank account and noticed they had pulled the payment without my consent from an unauthorized account; I canceled my policy the next day. I've called multiple times and gotten the runaround on when the payment will be returned. Their policy is three to five business days. It's day seven, and STILL NO REFUND. DO NOT GO THROUGH THIS COMPANY; SAVE YOURSELF THE HEADACHE!
Lee
May 15,2024Excellent service great customer service
Jenny B
May 14,2024Thank you for responding to my question.
Freda Fitts
May 14,2024They were very helpful. They answered all of my questions and they were very patient.
customer
May 13,2024Helpful, courteous and friendly service
19900 MacArthur Blvd., Ste 400, 92612, Irvine, US
https://taxrise.com
Nick S
May 24,2024I wrote a review a year ago about how they hadn't done any work on my case. Now, almost 2 years after signing up with them, I've been passed along from case manager to case manager without any resolution. After paying a little shy of $9k I still have absolutely nothing to show for it.