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Award winning UK online jeweller with over 6000 items of jewellery that all come with a full 5 year guarantee and stunning luxury packaging.
Reviews 706
Mikolaj Piorkowski
Feb 15,2025Very fast delivery and high quality product - I got what I wanted and when I wanted.
Mr Darren Richardson
Feb 15,2025Very quick service great product .
Vikki Hale
Feb 14,2025Very well packaged lovely to receive it like this this is actually not for me. It’s for my daughter-in-law. My son is proposing to her so yes it absolutely absolutely fantastically thank you.
Erin McPhillips-Smith
Feb 14,2025My engagement ring broke, the diamond came out of the setting due to one of the claws breaking. I only got engaged on 16/11/2024, so the ring was on my finger for just short of 2 months before this happened. To say we are VERY disappointed with customer service. We made the company aware of the damages on 09/01/2025. We returned the ring like they asked so that they could look for themselves. We received a reply on 30/01/2025, claiming that the cause of damage was due to no fault of my own and it was a scrape/knock that caused the issue. They could not fix the ring, but offered a ‘brand new like-for-like replacement’, however we would have to pay a fee of £300. We replied on 30/01/25, extremely disappointed. The ring wasn’t even out the box and on my finger for 2 months. Great care was taken with the ring. I asked for someone else to take a look as I was not pleased with the outcome. On a ring valued at over £2,000, this should not be happening. The next reply was received on 03/02/2025, with a better solution that as this occurred so early on. They were proceeding with replacing the ring at no extra cost. As it should be. We replied on 04/02/2025 asking for all tracking and delivery details so that we could track it. We are yet to receive a reply. We have sent yet again another email on 14/02/2025 asking where we are with the situation and again if tracking details can be sent. If no reply within the next 7 days we will be taking this further. I am so disappointed with our experience. For what is meant to be such a happy and exciting time in life, for us has become quite upsetting. I really do hope the matter will be resolved, however nothing else will be purchased from The Diamond Store.
Mickeymouse
Feb 14,2025From ordering to delivery, was a pleasure to deal with the diamond store. I bought a ring in 2016, from the diamond store and it's looks as good as when I bought it.
Mrs Heli Salmons
Feb 14,2025Great product and price. Easy buying process and quick delivery.
Marius Balanoiu
Feb 14,2025From the initial day when my Order was placed with the TheDiamondStore I knew I am dealing with Professionals. Absolutely Everything went clockwork. I will not hesitate to re-order/recommend TheDiamondStore. Thank you.
Hosepipe
Feb 14,2025Great Overall Service, would highly recommend using the diamond store. Instant communication once order was placed. Informed of delivery details via DPD and delivered securely with no issues. Very happy with the product and service.
Charlie
Feb 14,2025Bought a friend some diamond earrings for their birthday. DPD managed to lose them on delivery and told me I had to contact the diamond store for them to raise an enquiry which would take 6 working days, meaning they wouldn’t get here in time for the birthday. Yass in customer services was AMAZING! Managed to get me a new set delivered the very next morning. Just brilliant customer service and a really lovely set of earrings!
Margaret White
Feb 14,2025Although I did not receive pin umber by either email or text on day of delivery and courier took item away I did receive pin number today and item was delivered Very good service by both yourselves and courier and very pleased with item.
Peter Williams
Feb 14,2025Great customer service, great value, efficient and on-time delivery. After receiving and taking a close look at the earrings, I can honestly say the internet pictures don't do the quality and impact of the diamonds justice! It has been an impressive purchase experience!
Peter
Feb 14,2025Excellent process in all aspects from selection ordering and delivery packaging superb as always...used this company multiple times no problems whatsoever
Hector Maclean
Feb 14,2025Arrived promptly
Mrs judith johnson
Feb 14,2025Top quality diamond earrings, easy ordering and the packaging is amazing
Miss M
Feb 14,2025Faboulous !
Belinda Brant
Feb 14,2025Informed all the way what my purchase was doing as the size had to be sent off to be made, on arrival I was not disappointed such a beautiful item thank uou
Dean Chambers
Feb 14,2025Great shopping experience from start to delivery. Kept informed all the way through. Thanks.
Tom Wharton
Feb 14,2025Your service was excellent, you kept me informed throughout the process. The items were exactly as stated. The delivery was exceptional and came right on time. Thank you
John Neilson
Feb 14,2025Great selection of Tanzanite necklaces, and we found the exact style which was within our price range. The communication on the progress of the order was great and kept us up to date on delivery. My wife was delighted with the presention of the neckless in the delivery pack and the overall design and look of the neckless and chain.
Suite 17410, 20-22 Wenlock Road , N1 7GU, London, GB
https://www.thediamondstore.co.uk
Carla
Feb 15,2025Great customer service . Ring just as advertised, stunning . Packaging was luxurious. Delivery updates and security of delivery excellent.