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The Diamond Store London

Hosted by David Simmons

4.0 (706 Reviews)

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Award winning UK online jeweller with over 6000 items of jewellery that all come with a full 5 year guarantee and stunning luxury packaging.

Reviews 706

4.0

Out of 5.0

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Gina
Feb 14,2025

Honestly! I love this company, the items themselves are lovely but the wait times are ridiculous, was told the ring was in stock - ordered - then there was a 2-3 odd week wait as it needed to be made , which would of been fine but was not aware of this whilst ordering, needed to send back for resizing told two weeks and someone will be in contact - email just before the end of two weeks to be told another 21 days and maybe longer if needed.. so firstly if you don’t know her ring size - don’t bother ordering here unless time is not an option and check with them before you order the ring itself to see if it will be sent out straight away Other than that the jewellery is lovely, I now have one and a half pieces (the half being in limbo) and was planning on buying a few more pieces if time is no option An experience that should have been really exciting has now been a bit rubbish and disappointing with the length of wait times (apart from initially receiving the ring as it was beautiful). I know they are busy with lots of customers but waiting times and length of resizing should be completely transparent like send it back for resize and you’ll be waiting about 4-6 weeks.

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Mr David Lee
Feb 13,2025

I bought my wife a pair of earings for our 45th anniversary. To say I am delighted would be an understatement. Everything about the purchase was 1st class, from the presentation of the product to the excellent customer service and super quick delivery. To sum up:- Great Product, Great Service and Great delivery - Why go anywhere else!! Thank you all very much.

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Jezz
Feb 13,2025

Amazing service!! I ordered the bracelet at 2pm and it arrived by 11am the next day. Just amazing service

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Bill Young
Feb 13,2025

Have purchased several pieces, great design and quality and quick delivery. You're kept in the loop from start to finish. Fantastic value for money, which lets you own pieces you could previously only dream about. Just to be clear these are my wife's words and I wouldn't dare argue!!

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Peter
Feb 13,2025

Friendly professional customer services, although I would have preferred to call and speak to someone in person. Nevertheless, my questions were answered, albeit over a period of time.

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Mr Bowers
Feb 13,2025

although my ring was listed as in stock in my size, i was told its an outsize and will need to be custom made and not returnable. Notwithstanding this it was made and supplied in a few weeks and I am very happy with the ring, it quality and the service I received. I recommended this company

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Mr Thomas Fletcher
Feb 13,2025

Fast delivery Amazing quality

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Ebonie Worrall
Feb 13,2025

I got this ring for my partner as a birthday gift. He is so happy with the ring, he can not wait to wear it for a special occasion. It's also good to say, that the ring looks so much better in person, photos don't do it justice. I didn't know what ring size he was, so I downloaded the company's ring size application to measure his other rings. I got lucky, the ring fits. Because I chose a unique size (according to the email), the company constructed a whole new ring for him, so it did take 4 weeks to be made, but i was informed and assured by them. Thank you for the companies customer service :)

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Mr T. Crow
Feb 13,2025

Good quality as advertised and at an amazing orice

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Mr. Adam Childs
Feb 13,2025

very fast delivery and very good quality

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Michael Stephens
Feb 13,2025

Easy site to navigate, fair prices and prompt service and delivery - very pleased.

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Jon Kilner
Feb 13,2025

Very fast and efficient service, item was well packaged and fast delivery, can't fault The Diamond Store. Many thanks and definitely recommended,

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Shahzeb Afreedi
Feb 13,2025

Very good customer service. Orders a ring but wanted to change to alternative. Very easy to return. Staff were on contact and sent out the new ring. Product looks good also.

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Gurveer Virdee
Feb 13,2025

Nice and easy experience of purchasing a quality ring.

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Ian Ambrose
Feb 13,2025

When needed help with my order, they were very quick to reply to me, and very caring with my order. I would recommend Diamond Store to anyone.

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customer
Feb 13,2025

Very lovely ring and my partner loved it.

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Mr Newmarch
Feb 13,2025

First class service & communication

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Mrs Deborah Wilton
Feb 13,2025

My ring is reallh beautiful.

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Alexander Rylance
Feb 13,2025

Ring I bought my wife was excellent quality. I couldn't afford to buy her a diamond engagement ring when we got married, but after some hard work and a lot of saving I was able to afford one for Christmas. She was absolutely over the moon with it and now shows it off to everyone. Thank you diamond store for an excellent service and price. I'm a very lucky man. X .

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Mrs Carroll
Feb 12,2025

Very pleased with my ring that had to be made due to size , looks great and i love it

0345 084 1200 [email protected]

Suite 17410, 20-22 Wenlock Road , N1 7GU, London, GB

https://www.thediamondstore.co.uk

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