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Award winning UK online jeweller with over 6000 items of jewellery that all come with a full 5 year guarantee and stunning luxury packaging.
Reviews 706
Mr Simon Bilsborrow
Feb 12,2025The item we ordered is beautiful and will look fabulous on her wedding day. delivery was on time
mike shackley
Feb 12,2025The delivery company they use Haa totally let them down. Despite me paying extra to book a weekend slot and sitting by the door so not to miss them they didn't turn up and sent a photo of a completely wrong address. Still not got my order.
Graeme Pearson
Feb 12,2025Extremely long time to receive the ring had a date planed and told them this when purchasing. Only to be informed after a week that was going to take 4 to 6 weeks to be made. Poor communication from them despite telling me that I would be kept fully up to date with everything sadly that wasn't the case. It was me chasing all the updates. Wouldn't have purchased it knowing all this beforehand. Only thing that was good it's a nice đ
Charlie
Feb 12,2025Fabulous service and beautiful jewellery
Robson Medler
Feb 12,2025Similar to other reviews a stone fell out of my fiancés engagement ring. I sent the ring back and they accepted full responsibility for the fault but said they were unable to repair it and wanted to recycle it and send me a new ring. I pleaded that they at least attempt a repair on the ring as as a replacement would not be the original ring I proposed with which obviously has sentimental value. But they were extremely rude and were not thoughtful of our feelings. I have therefore requested the ring be sent back so I can get it repaired elsewhere by a competent jewellers. I will never use The Diamond Store ever again and strongly advise others to use another company. I am not the only person that has complained about stones falling out. Avoid.
Carol Young
Feb 12,2025Prompt service. Quick delivery. Kept up to date with progress off order regularly.
Clive Glover
Feb 12,2025Nice quality. Reasonable price
Marion Reid
Feb 12,2025Excellent service all round from choice of product, quality and service with updates. Very happy with my beautiful ring.
Marcus
Feb 11,2025They were responsive to my order and let me know that my order would need to be hand crafted and gave me an estimated time for it to be completed, they contacted me as soon as my order was complete and kept me updated with the delivery process.
MR THOMAS MCFARLANE
Feb 11,2025I have purchased from the Diamond Store before and just like then I received excellent service and was happy with the product and my wife loved it.
Mrs Marden
Feb 11,2025Great customer service from start to finish. There was lots of communication throughout. The item arrived in lovely packaging.
Mr Matthews
Feb 11,2025Absolute rubbish service xmas present got in feb ,ok it had to be made to measure was told I would get early jan we will keep you updated ,yeah right I done all the chasing ,avoid this site
Bc
Feb 11,2025If I could give 0 stars I would.Purchased a ring the end of November for my partners birthday, unfortunately was slightly the wrong size, sent it back 2 days after receiving it.received confirmation they had received the package with a note saying it could take up to 42 days which would have been the 22nd of January. Itâs now the 11th of February and having been fobbed off by customer service multiple times I've now requested a refund. The service is extremely poor and I would recommend taking custom elsewhere as after theyâve received payment they couldnât care less for the consumer.
Janette
Feb 11,2025Easy to order online and nicely packaged. It arrived a day later than I thought it would from the advertised day when I was ordering.
Miss Broughton
Feb 11,2025Excellent service. Communication from the moment my order was placed was brilliant.
steven wood
Feb 11,2025So they tell me through email I should receive my refund and still nothing . Trading standards have now been told about this and the financial conduct authority. This has now coursed me nothing but stress and worries no end and I have high blood pressure and on medication but this is not helping . STAY AWAY FROM THESE . Once this is all sorted I will write a lengthy review of why this happened and how can they take your money and then at the request of the customer cancel my order but fail to make the refund ?. Just give me my money back and let me go otherwise you are breaching the customer protection act 1987 . I have been robbed legally by these kurrupt buissness. Shame on this company . Look forward to my day in court with these . I will keep writing these reviews until I get my money back . ÂŁ93 is no joke .
MRROBERTCARR
Feb 11,2025Ordered a beautiful ring, the diamond centre had my incorrect details. I updated on them Monday 3rd Feb, they provided DPD with the wrong contact details. I did not get my PIN and did not know they were due to turn up on Wednesday 5th Feb with my ring. DPD wouldnât give me the ring without the PIN and the driver would not ring anyone to get the PIN resent, really unhelpful. DPD then said they would redeliver on Thursday, 6th. They never came. I received another email saying they were coming on Friday 7th. I complained to the diamond centre. Apparently they have asked for it to be returned to them and they would re dispatch it to me. They could not tell me when Iâd receive my ring. I asked if I could get a refund. They said I could ask for a refund only when they receive the ring back from DPD. Really unhelpful. They have spoilt the fact of me getting the ring which looks beautiful. No way of ringing anyone, I still havenât got the ring and no idea when I will get it. I paid ÂŁ211 for the ring and they do not care about their customers at all. So upset and disappointed.
Consumer
Feb 11,2025I spoke to âAnnaâ. She was really helpful and offered expert advice.
Menzies Norwich
Feb 11,2025GF loves it. Very nice
Suite 17410, 20-22 Wenlock Road , N1 7GU, London, GB
https://www.thediamondstore.co.uk
Mr Mark Byron
Feb 12,2025I bought a ring for my wife's 60th birthday and I have to say that the service and attention I received from Annie was first class. It's the second time I've used the Diamond store and can highly recommend.