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Reviews 180
Mario Saraiva
Apr 21,2025I've left a few reviews here before. But I can't help to emphasise the quality of the customer support during my time with The Fitness Group. Pam and Mel in particular have been amazing at attending to my needs and questions. Facilitating my process while studying.
Mark Ingham
Apr 21,2025Richard was very welcoming and put the group at ease very well. Outside of his control but the lack of projector made it a little hard to follow along with the more technical aspects, but Richard did a great job explaining concepts despite this. Good group participation to create energy in the group. Appreciated the practical learning and the feedback on movements
MD Fifaplayer
Apr 21,2025The PT/teacher was very good and helpful, could have had a projector or skeleteton to help with the anatomy side of things.
Adz
Apr 21,2025Everything very good and understandable great teaching from the teacher
Tom Moore
Apr 21,2025Great first day with Rich, had a lot of fun and great environment to learn. He made everyone feel involved and comfortable , looking forward to the rest of the course
Eleanor
Apr 20,2025My tutor/assessor Alasdair has been very supportive throughout, even offering to give me a call to talk over things - a little easier than via email for the particular problem. Whilst email replies did take a few days (and occasionally needed a follow-up from myself) and some questions go unanswered, I can't fault the kindness and encouragement Alasdair does give. Beyond this, Mel and Pam (in the office) have been so kind, helpful, supportive, understanding and encouraging throughout. I had a few little hick-ups along the way, to which nothing but reassurance and solutions were found, not once making me feel foolish, weak or... anything else! They have both been so genuine with their kindness - having spoken with Pam on the phone too! - and their willingness to help is second to none. Thank You, it truly does mean a lot to me. Upon signing up, I had a few little problems, to which it was reasoned through and sorted out, all with keeping me at the forefront of the decisions. The whole team just reinforces my long-term thought and experience that the Scottish are truly wonderful people! Yes, there are things that could be better - all my questions answered, the coursework requirements being more clear, cohesiveness between different aspects of the course, simpler ways to send through work... - BUT, the course overall, the fact I can do my practice assessments in my local gym, and the team of people at The Fitness Group (speaking of the ones I have spoken to, but I'm sure everyone is lovely), does make up for the aforementioned niggles. Having now passed my L2 Gym Instructor Course (well, I'm just waiting on the 2nd mandatory review) I will be going forward to do my L3 with The Fitness Group too... and more than likely other courses beyond that too! Thank You. :)
Damian N
Apr 19,2025I haven't had the best start with The Fitness Group. I am doing my Level 2 PT course and my first tutor was too busy for a month to check my work which really put me off the course, however the company showed professionalism in solving the problem which I really appreciated. I got a new tutor, Charlie, who is the complete opposite of the first one. Professional, always helpful. It's a pleasure to work with her. Constructive feedback and clear instructions. That's what you expect from a tutor. Thanks Charlie for the good work you do, keep it up
Dear Mr Welshman
Apr 18,2025Mel made the process super easy for me to join up everything was laid on a plate for me and made crystal clear. I had a few questions and to my surprise i found that the answer was in my inbox within 30 minutes. The customer service could not have been any better and it has actually changed my emotions of nerves starting a new career to excitement and anticipation. I am looking forward to starting now and hope Mel will be on hand throughout the course of I need her!
Paige
Apr 18,2025Mel was amazing and super helpful for me at the beginning of my course, she made sure I was set up completely and received all relevant documents asap. Thank you!
J.A
Apr 18,2025Great help fantastic knowledge and quick response to any questions that were asked can’t speak highly enough of Mel
Kristina Dena
Apr 17,2025I had a fantastic experience. Rich was very approachable and made the class engaging and enjoyable.
Lisa
Apr 16,2025AVOID. A year later, I still have no certificate of my qualification and no communication on the matter. Wasted £300 on a qualification I have no evidence of and therefore can not use.
Emma
Apr 16,2025Mel's customers service has been amazing. There is nothing too big or small for her to help with. I cannot praise the customer service enough. I wouldn't go with any other fitness business
Arron Darge
Apr 16,2025Remus was very helpful and explained things very clearly, he answered any questions i had and helped me feel confident with completing my task. He has been brilliant help for me while i have been working on my L2 Course
Steven Leung
Apr 16,2025I was having an issues with communication skills. Getting on with the explanation and knowledge of each exercises. Having good experience with the clients to reach your fitness goals. No one can do it without you. I am still on the level 2 gym instructor course, not moved to level 3 personal trainer course yet. I am really honest working towards my fitness/coaching to teach clients exercise skills as a career. I enjoy working at the fitness group with the students.
Josh Barnes
Apr 15,2025Mel at the fitness group was extremely helpful with getting me back on track with completing my course. Straight away I’ve been able to continue from where I left off with no issues. More than what I could have expected and I’m now more motivated to complete the course.
Solly Hamilton
Apr 14,2025My online interactions with Mel have always been timely and accurate, she replies to inquiries promptly and assertively, it would be great if the rest of the group were held to her same standard of customer/student online service.
Ryan Hand
Apr 11,2025Was helpful and was quick to respond
Laura W
Apr 11,2025Mel was helpful and assured me that I was doing the right thing!
Steve
Apr 22,2025Mel was very professional in her approach,she has arranged a tutor to contact me early regarding my course work. All my questions are concerns were answered which put me at ease .