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Reviews 180
Ms Farmer
Apr 01,2025Excellent start to my fitness journey! Pam was really knowledgeable, helpful and friendly. She also answered all of my questions promptly and fully.
Jamie
Mar 31,2025Completely disgusted by this organisation. Firstly, they advertise their customer support availability from 09:00; simply not accurate. 09:30 and I was still being diverted to a voicemail. Eventually I received a call back and was informed a team meeting occurred at 09:00, so there was no availability. Very misleading. The Level Two Gym Instructor Online uses non plural terminology (assessment) when discussing the practical element; indicating only one assessment. Once you have paid and you have accessed the course, it transpires there are two assessments; one being a group induction. If you are unable to access a group (work commitments - hence doing the course online, childcare, arranging for three peoples schedule to align etc), they offer to conduct the assessment in person, again defeating the purpose of completing the course online. None of this is made clear prior to paying. After contacting their sales team, they stated they do not offer any refunds, despite not actually starting the course. Completely unacceptable behaviour; I question the motivation for the subtle dialogue used and how this would present throughout the course. I requested a letter of deadlock to pursue this externally. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; I have 14 days to cancel the course for a full refund. Ill be updating this post with an outcome from Consumer Protection from Unfair Trading Regulations, and the ombudsman.
Cassandra Reynolds
Mar 31,2025Mel had been really helpful and respond very quickly whenever I have questions.
Nicole Broadbent
Mar 29,2025Just signed up and my introductory call with Mel was great. She is really easy to talk to and made me feel at ease with all my questions. Everything was answered in detail and I now feel more confident about getting through my work load. She also reassured me She will be there to help throughout. This really settled my mind. I can't wait to get started.
Tommy Johnstone
Mar 26,2025Mel from the Learner Support Team was fantastic in supporting me enrol onto the Level 3 Pro Personal Training Course. From assisting with payment and login to clearly explaining the requirements of the course, Mel made enrolment as easy as can be. Great support and the service should be valued.
roger
Mar 26,2025The course content was clear and easy to understand, which made the learning experience enjoyable. However, the response time for feedback could be improved. Overall, a positive experience
Connie
Mar 25,2025A big thankyou to Mel, who was flexible on her timings and reassured me regarding a few elements of my course over a prompt phone call! Thankyou!
Innes MacDonald
Mar 25,2025Pam was very helpful in getting me started up again with my course. She had plenty of time for my questions and gave well informed answers and made the whole process a lot easier!
Lea A
Mar 25,2025I did the Indoor Cycling course at the Wembley location. My Assessor was Alasdair, who was by the door waiting for me upon arrival, which was a nice surprise. Alasdair was very supportive and i learned so much from him. I would definitely take a course with The Fitness Group again.
Jp
Mar 25,2025Richard is a very thorough and fair assessor who made the course enjoyable and not stressful at all. He has an easygoing manner and is easy to communicate with
Jen T
Mar 24,2025Mel has been amazing. I contacted Mel with a problem and she resolved the problem instantly and with complete understanding to my situation. Mel is a super star ⭐️
Eventbrite hater
Mar 22,2025I want to say a big thank you to The Fitness Group team and particularly Pam for helping the course run smoothly and answering emails promptly. Whenever I get stuck, I contact Pam and I'm sure to get a response from her within a few days. Thanks again!
Natasha
Mar 22,2025An easy platform to understand and get through for my course ! Also quick responses and support from Pam when I need it :)
Kirsty McColm
Mar 22,2025Level 2 Indoor Studio Cycling Course - I’d like to thank my tutor Alan for being so supportive during the course. His enthusiasm and approachability really calmed my nerves. I’d highly recommend the course (and hope you get Alan as your tutor).
Luckson
Mar 21,2025I had few queries, in regards to the course I have enrolled in, and Mel from the support team was super super helpful she made sure I was happy with my query and she made a tutor contact me to give me extra support.
Anya shelmerdine
Mar 21,2025Mel has been so helpful she really is the best! Quick reply’s and so attentive!
Saul
Mar 20,2025Mel from the learners support team has been Wonderfull to work with. I felt slightly overwhelmed looking at the scale of the course but Mel contacted me straight away and went through everything with me with great detail and care. Her prompt responses made me feel at great ease and excited to carry on with my course,
Thomas Green-Wardale
Mar 19,2025Excellent training provider, very helpful
Ashleigh
Mar 19,2025Any time I have contacted The Fitness Group for assistance, they come back very quickly and are incredibly helpful and professional. Pam in particular has been fantastic throughout my learning experience, making it very reassuring and no request or question is too much hassle.
Gus
Apr 01,2025Just finishing the in-person PT course with the Fitness Group. Fantastic course with loads of knowledge passed on from our tutor, Alan. Any question answered with lots of information to back it up! A LOT of course content. Would highly recommend this course.