The ordering process was easy and straightforward. I actually had to return the order as the batteries didn’t fit my Rv which was my oversight and they worked with me to get them returned via ground freight Good company to deal with
This is an area that I know very little about. However, the ability to have a direct discussion via chat to get my questions answered and recommendations for a specific product that will meet my requirements and still be safe.
I send a order. They ship fast. I need info they give info. Excellent to work with!!
I am outfitting my RV for solar. I purchased part of the system 60 days ago and as the funds came in for the rest of the system the 200 Ah Li batteries are now obsolete with no compatible replacement on the horizon. Also went to order the last 4 solar panels and they are suddenly unavailable (230W slim). I had to go to another vendor / brand and will be giving up about 5% efficiency.
I've been doing business with the inverter store for over 10 years... never had an issue with them or any product bought from them...... super happy as are the customers.... Thanks..... Jim
To many different people giving different information. Between aims power and your personal. Got first inverter wrong Needed to return.
Accurate description of used inverter, good service and prompt deliverly
Great advice, fast shipping, and very prompt at answering any technical questions.
Inverter that I ordered came in a timely matter.
The customer service support provided by Chrissy was incredible. She has helped so much through my last two transactions. She has even helped me to reach AIMS tech support when I wasn't getting a response. This order went well and shipped faster than I expected. I ordered right before Thanksgiving expecting to wait until after the holiday for my panels, but they were available to the local FedEx place the day before Thanksgiving. Chrissy's effort was in vain, though. FedEx chose not to deliver until after the holiday. That was a FedEx issue. I have not yet examined the panels, but the packing looks good.
Great help and service. Will deal here again.
Item as described, fast shipping
I have bought 3 invertors from the invertor store. 2 of which went bad. had electricians look at everything and it was nothing on my end. each of the 2 went bad just out of the warranty period. is it me or are these things just prone to going bad just after the 1 year warranty is up?
Local store. Good products. Simple transaction.
Packaging was exceptional and very protective of the inverter. Communication and delivery went perfect. Couple days later I had a few questions that Angel answered for me, and that went perfect. I wish every OL company was this conscientious and caring.
Provide shipping options that better fit the working person. Also refund money when item is not delivered ($149.10 versus $3.60). Shipper said item was held a FEDEX Shipping Center, and it was not there according to the FEDEX employee. Status of shipment was not updated to reflect said hold at FEDEX Shipping Center. SOK & OFFGRID STORES were able to make their deliveries...
Ease of purchase,
Shipment was delayed by a FDX barcode read error??? Extra day made me reschedule my installer. Otherwise good.
Had the batteries and cables I needed at a great price/value. Shipped promptly and arrived as expected. Installed and working as they should be.
Ron Wosel
Jan 29,2025Quick answers from the store. Fast delivery, easy to set up . Works as it should.