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Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Reviews 898
Millie Godfrey
May 30,2023Like the fabric and colours it fits in with my decor. The seating cushion was mis- shapen which I don’t like, as in the shop it was quite flat but I expect not able to change it now, also when i bought it in store, it included a cushion which added to its appeal for me, but on receipt of chair, it was minus the cushion which was very disappointing so i really wish I hadn’t bought it !
Krisi Peykova
May 25,2023The sofa was delivered unstitched. The delivery company reported the issue once they assembled the sofa and so the problem, I also called The Lounge and reported the problem right away. I was told that stitching will be arrange and someone will be sent at my home to fix it. I waited 2 weeks for that and when the person who was supposed to stich the sofa showed up this morning he said that he didn't have enough time booked to stich the sofa... I don't understand why he came at all and didn't fix the sofa! I am not clear on how this is going to be fixed. I reported that to The Lounge again and waiting for a response. This is a huge inconvenience as I order the sofa well in advance (in January) and today I stayed at home and didn't got to work as I was told that somebody is coming to fix the problem with the sofa, but that didn't happen.
Beverley Evans
May 25,2023I recently bought a Joshua chair from The Lounge Co. but what a disappointment. I chose the paradise bird fabric which is lovely but unfortunately they haven’t matched the fabric where it meets in the middle. It looks really weird, one bird looks like a mutant because it has two wings. It’s also puckered where they’ve stitched it. I emailed The Lounge company and explained my disappointment but they’ve told me, due to the cutting and the pattern I've chosen it’s impossible to line it up properly. So basically it’s my fault for choosing it. Our decorator has no problem matching patterns on wallpaper but it’s too much of an ask for The Lounge company to do the same. We currently have a skip on the drive as we’re having work done in the house, my husband is going to throw it on the top. Oh and it feels like it’s been overstuffed, when I sit on it my legs are sticking straight out in front of me but I’m also sinking into the back of it, very strange feeling. Its been a disaster.
CWS, Suffolk
May 23,2023Delighted with my new sofa. Very comfortable. Everything with the order went smoothly, communication clear and regular. Highly recommend.
Sharon
May 19,2023Lovely comfy sofas at very reasonable price
J E
May 18,2023good communication. good product.
Justine mallaby
May 17,2023Good customer service. Although took a while kept me updated all the way
T and B
May 17,2023We spent days trapesing around numerous different sofa shops and were amazed by how ridiculously uncomfortable 99% of them were. We walked into the lounge co. defeated and sat down...every sofa was so comfortable some of them unbelievably so. We picked a durable velvet-y fabric that looks great, plus a footstool, and it was still half the price of some of the other sofas we'd seen. Definitely visit this shop in your search if you want something you actually enjoy sitting on as well as looking good. Thank you lounge co you saved our sanity!
Jane Stevenson
May 17,2023First off I would like to say that the sofa is nice but I have had to wait double the time to receive it as was quoted 8/9 weeks and took around 18 weeks for delivery. I had a first delivery date, took the day off and then was told for final checks would not be ready so had to wait another week and another day off work. Finally delivered and turns out my corner sofa had different travel feet on it, and couldn’t add the proper legs as one section didn’t have the screw in bit to add them. I’m now sat on a sofa that doesn’t fit together as slightly different heights and have to take another day off work to get someone to come to my house to rectify the error and the only compensation offered was two scattered cushions, joke. Had better customer service from other furniture stores where the sofa had been much cheaper
Hilary Farrington
May 17,2023From ordering fabric samples to sitting on our chosen sofa was a lovely experience with The Lounge Co, fantastic customer service, keeping us updated on our order which was completed before the 11 week guide, a big thanks to Stokers at Chester who helped us enormously in our choice even though they did not benefit from our purchase as it was a online offer. The delivery guys were great, again great customer service constantly keeping us updated on our delivery.The sofas are fabulous, great quality and they get lots of compliments and I am totally thrilled and recommending The Lounge Co to all our friends and family. Thank you.
Nicky Shapira
May 16,2023Very pleasant staff. Good choice of fabrics and very pleased with my sofa and chair.
Natasha
May 16,2023I has initially seen an advert for the company on Facebook and was interested in the sofa's. I had a look for local stockists and then went to see the sofa in the flesh. I ordered the sofa online as I was choosing a sale fabric but was pleased that on ordering I could put the sales persons name from the stockist so hopefully they receive some commission from the sale. The delivery company that they use are really great and I was kept up to date throughout the whole ordering and delivery process even when due to illness is had to delay the delivery for a couple of weeks.
Marion jones
May 13,2023From visiting the shop, choosing fabric and selecting items for delivery , the staff were extremely helpful and attentive . Furniture arrived on time , no fuss from delivery men as they negotiated difficult stairway to our flat . Very pleased with purchases .
MP
May 10,2023Very helpful staff. They let us try out cushions from different sofas on the one we liked so that we could feel the difference in the fillings. The manager suggested buying a few cushions so that the overall cost became eligible for the biggest promotional discount that they were offering which saved a considerable amount.
Alison
May 06,2023Myself and my husband recently visited the Islington store where we were assisted by Paulina. She was incredibly helpful, very knowledgeable and made the whole experience stress free and enjoyable (not something I expected when shopping for a new sofa!)
customer
May 06,2023We are really happy with our sofa! Excellent customer service throughout the buying and delivery process.
Raymond Pinner
May 03,2023Great people to buy from.
Shiela Mcgrady
May 02,2023I would recommend this company, very organised from start to finish, they kept us in the loop throughout.
Sherine
Apr 28,2023I recently purchased a sofa from The Lounge Co and the team at the Chiswick branch were great, in particular James. We talked through all my needs around dimensions/speedy delivery and James was great at going through all the options with me. He even demonstrated how the cube/flat pack sofa options work so I was fully informed. In the end I went with the Rose Speedy Sofa and it’s gorgeous. James provided fantastic customer service and I would recommend The Lounge Co to others.
1 Hampton Park West, SN12 6GU, Wiltshire, GB
http://www.theloungeco.com
Julian, Rupy Mills
May 30,2023Poor customer service, poor communication, appalling systems dated back 40-50 years with no capability to be flexible or help. There is a customer service department and only one person in production who can pass information over, unless it’s his day off then no one can help. Even when he is there he can’t say what is missing or how long it will take he will only tell customer service that it’s delayed for an undisclosed amount of time with no indication as to why. Very very stressful experience. The couriers were wonderful. Nice and helpful without any pushing. Complete contrast. Real shame, it could have been so wonderful even with the delay. Problems happen we all are ok with that, just deal with it.