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Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Reviews 898
Mr Gavin Reid
Apr 26,2023I'd avoid. Very disappointing - we gave them another chance following previous bad experience (review also on Trustpilot) which we were assured was one-off...won't make the same mistake again! 08 January - sofa order placed 19 January - "...our manufacturer have now firmed up the production plan for your furniture. They have advised that they plan to have it finished and sent out to our courier’s depot on February 16th. This date may be subject to change...but we rarely see it shift by any more than a week in either direction." 17 February - contacted The Lounge Co. for update as no communication 20 February - "We have checked your order this morning and it will be transported into Wincanton’s depot tomorrow. You will be contacted shortly by Wincanton our delivery partners..." 28 February - contacted The Lounge Co. for update as no communication 28 February - We apologise that your order did not complete and deliver into Wincanton’s depot as scheduled...As soon as we have a new delivery date into Wincanton we will update you. 08 March - contacted The Lounge Co. for update as no communication 08 March - "Your order is in the final stages of the manufacturing process. Providing that it passes the quality control checks, it should be booked onto a load into Wincanton’s depot." 25 March - contacted The Lounge Co. for update as no communication 27 March - "Your order will be completing the manufacturing process in the last few days in March. As soon as your order is completed, Wincanton our delivery partners will be in contact with you..." 05 April - contacted The Lounge Co. for update as no communication 11 April - contacted The Lounge Co. for update as no communication 11 April - "We apologise that your order has been delayed due to a fabric imperfection that has caused a delay. We have asked the manufacturer for a new update today and to provide a completion date. As soon as they provide us with this new completion date, we will email you." 18 April - "Thank you for your patience...We have heard from our manufacturer that there was an issue with part of the fabric during our rigorous quality checks, and they have requested a piece of the fabric cover to be recut from the same batch of fabric. This has unfortunately delayed your order a little and they currently estimate it will be another 2-3 weeks before we will be able to despatch your order to the courier’s depot." 18 April - contacted The Lounge Co. as unhappy with communication 18 April - "I’m sorry that you are disappointed with our service, we are just as frustrated as you that your order has been delayed, and it is not the service we had hoped to offer. As soon as the recut fabric has arrived, your order will be expedited through production and we will contact you when ready to book your home delivery date." 18 April (didn't receive this email, found on another email chain) - "We’re writing to remind you that your furniture is planned to be completed by our manufacturer and leave for our courier’s depot later this week. We have now passed the delivery details of your order to Wincanton, our courier, they will upload it onto their system and you should hear from them presently to confirm it is live, however the delivery will not be able to be booked until their goods-in staff have confirmed that your order has arrived and is ready to go. Should anything happen over the coming days to prevent your items from leaving as planned we’ll be in touch to let you know." 19 April - "We’re writing to let you know that your furniture has been completed today and passed inspection ready to leave on the next vehicle headed to the Wincanton depot that services your area. Our manufacturer have a vehicle headed in that direction on Friday, and so your furniture will be with our courier before the weekend." 20 April - messaged by courier, sofa delivery arranged for 28 April 21 April - "Thank you for bearing with us these past months, we’re regrettably having to write with bad news regarding the delivery of your order. Our manufacturer have let us know this morning that components required to complete the upholstery of your furniture have not been received as expected and so they will not be finished in time to leave as planned today...we’ve asked Wincanton to hold off on booking delivery..." 21 April - "...our manufacturer advised us today, when prepping your items for dispatch, that they discovered similar staining on the material used to upholster your furniture that caused it to be delayed previously. As such they will not be able to send it as planned and the delivery that we booked for next week will not be possible. A full recut of the fabric has been requested again, with it due to arrive and be reupholstered the second week of May... we will process a discount of 5% of your order total as a gesture of goodwill..."
K Jones
Apr 26,2023We had a very quick and efficient service from The Lounge Co. Unfortunately on arrival the settees were slightly marked, but the Lounge Co. Customer Service very quickly responded to this and arranged for an independent upholsterer to look at the settees and ascertain the work needed to be done to rectify the issues. We all agreed that this would be the best way forward, and this was very quickly booked in, and the settees looks absolutely perfect now. The Customer service were very efficient, polite and accommodating, and the settees look fantastic.
Benjamin Perkins
Apr 26,2023Great sofa, came when expected.
Diaz
Apr 26,2023Generally well but there was a 4 week delay for delivery
JP
Apr 25,2023Great service and excellent product. Really comfortable, stylish new armchair.
SHELAGH FRANCIS
Apr 25,2023My sofa arrived very promptly, ahead of time. The whole service was responsive, efficient, everyone polite and helpful. Love my sofa and stool. A big decision when you see in store but can never be sure about the real thing. Just hope it lasts well. Seems like value for money. Thank you
Anna
Apr 21,2023Best Instore Experience! We visited Lounge Co Islington and Paulina was amazing. We actually had a lot of fun. Beautiful products and customer service was spot on! We will be ordering soon - Thank you
Linsey Cornwell
Apr 19,2023Lovely comfy sofa arrived quicker than expected. Tried it first in the Chiswick showroom, always such helpful staff. Highly recommend lounge co
MP
Apr 18,2023Love our new sofa ! We’ve ordered Paloma from The Islington Showroom. The store is beautiful with full rage of the lounge co models and large fabric samples which is so helpful when choosing the right colour. Sales team are incredibly friendly, welcoming and knowledgable which made the whole process so easy - so thank you! Sofa arrived ahead of schedule and delivery men were very professional and polite! We are absolutely delighted.
Matt
Apr 18,2023We love our new corner sofa. No issues with ordering or delivery and the Lola sofa is a dream.
Lyn
Apr 17,2023Beautiful furniture. Fabric, design and manufacture just want we wanted. Have recommended to everyone who likes it too.
victoria dawson
Apr 11,2023Friendly customer service, good updates on delivery timescales, lovely sofa and great delivery team.
Barbara Philips
Apr 11,2023easy to order, small delay on production but fully informed. prompt and good delivery once ready
Rosemary
Apr 11,2023Sofas were ready a month earlier than expected, arranging a convenient delivery was easy and we are very pleased with our new furniture!
Lorraine
Apr 04,2023I have given the Chiswick store 5*as we had great customer service. Momo was so helpful and patient and with his help and understanding of what I was looking for we found the perfect sofa foot stool and snuggler. Momo Was also helpful in choosing matching cushions, if you need help in choosing a sofa I couldn’t recommend this company enough with so many beautiful sofas on display. Thank you
Cecilia
Apr 02,2023First of all, the customer service at the Chiswick store was outstanding. They spent time with us showing us designs, fabrica and helping us decide on the colours. We loved the fact that there was real variety in the types of fabrics, compared to other sofa stores. For the delivery, they checked details carefully and communicated with us. The sofa looks lovely in our lounge!
Larry Ogden
Mar 30,2023Brilliant sales help at showroom in Angel. A lovely experience, and a great product. Thank you
Edyta
Mar 27,2023Great customer service, great delivery team. Good quality sofa.
Jill Mills
Mar 23,2023Great experience. Had to wait several months for the sofa and chair but it was worth it. Friendly showroom staff, easy communication - when you call someone picks up the phone and knows what they're doing which is a bonus these days! Would definitely buy from them again.
1 Hampton Park West, SN12 6GU, Wiltshire, GB
http://www.theloungeco.com
TT
Apr 26,2023The staff in the showroom were incredibly patient and helpful. The sofa was made in quick time ahead of schedule and delivered witb great care. The sofa itself is gorgeous, comfortable and great quality! Great experience all around!