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Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Reviews 898
Emma Richardson
Feb 19,2020Choosing and buying was very easy. However, the product arrived damaged (material was ripped). I reported this to The Lounge Co and they immediately arranged for a repair. Unfortunately it took 11 weeks before the repair could be made. The repair is perfect however. Just a shame it took so long.
S Gribbon
Feb 19,2020Our sofa arrived ahead of time. Communication was excellent. The delivery people were courteous and efficient. Good quality product, and it looks great.
Gary Butt
Feb 19,2020First class - lovely sofas and chair , very comfortable .
Louise Wallis
Feb 18,2020The footstool is great, thought the delivery charge was a bit steep when our local retailer is 2 miles away. Maybe some smaller stock could be delivered there for customer pick ups?
Elaine
Feb 18,2020Very good quality sofas which arrived more quickly than we originally expected. Would have given five stars if we hadn’t originally been sent mismatched feet!
Simon
Feb 18,2020Helpful staff prompt delivery
Morven Roche
Feb 16,2020Lovely chair, very comfortable. Delivery fine, no complaints at all about the delivery men, they were very helpful.
Mr Colin Earl
Feb 14,2020Really great service. Great comfortable chair.
Hollie
Feb 14,2020Very helpful when ordering over the phone. Delivery quicker than expected and very good at keeping me updated on the delivery slot.
Mark Woods
Feb 13,2020I purchased the Holly Sofa just over a year ago, I have had to buy cushion supports as these sag and are not the best quality cushioning, not very impressed considering the price!
David
Feb 13,2020Great customer service - thank you Lesley. Perfect product.
Edna Wickens
Feb 07,2020Thrilled with sofa and chair . Delivered on time and in perfect condition. Would highly recommend this company.
Jacky
Feb 06,2020Love me furniture. Delivery guys are so helpful they don’t leave until everything is unpacked and you are happy.They also take away all the packaging.
Rev Stephen Smith
Feb 06,2020This company were worth waiting to buy from. Excellent service, including checking our wallpaper online versus a fabric choice for our sofas. Prompt delivery date given & the courier was polite & on time. A very positive experience & the sofas are exactly what we wanted.
Puja
Feb 05,2020By the way - the below response from Emma is utter rubbish. Nothing was resolved for me. A year on, I’m having issues with the sofa. It’s not very comfortable and it’s money down the drain for me. Think twice before ordering from here - I wish I had. I've looked over some other reviews and have found several other people have had exactly the same experiences as my own with the cushion stuffing not being identical and the sofa arriving scuffed/torn. There is clearly an ongoing issue with the quality of sofas The Lounge Co is producing and I only wish I had read these reviews before purchasing. I bought the Rose sofa and immediately noticed that the cushions weren't sitting properly. The delivery people said it takes a few days for the cushions to settle in, but one cushion seemed ok and the other would sink in and flatten as soon as you sat on it. The Lounge Co sent over an 'independent' technician who said it seemed fine to him. I asked him whether he had even seen the actual sofa in the showroom (I purchased from Chiswick) and if he knew what the Rose sofa is meant to look like. He said he had never been to the showroom and that he isn't familiar with this sofa! He didn't even sit on it, he just took a couple of pictures and left. I physically had to take the faulty seat cushion back to the showroom and put it on their model - the difference was obvious - and only then did the manager agree to replace them! It's ludicrous! The back cushions still aren't right. I then noticed that the back of the sofa was scuffed, torn and had a sharp razor-type object sticking out of it. I only noticed this because the razor damaged my wall. It took months of emailing to try and get this sorted. In all this time, their customer services didn't even have the courtesy to call me. I literally had to request for someone to ring me before they did. They sorted the razor, but refused to repair the damaged fabric, claiming that I must've caused the damage. I'm a single woman, no kids, no pets - I would literally have had to sit there scraping the sofa with sandpaper to manually create the damage that's on the fabric. Their treatment of me and the situation is disgusting and beyond frustrating! I looked up my consumer rights, but they aren't registered with any professional quality control agency like Furniture Ombudsman, so they can basically treat customers how they want without any consequence. I would steer clear of this company. They tempt you in with competitive pricing, but the quality is shockingly poor and the customer service is even worse! My biggest regret is not forking out extra and buying from Loaf!
susan govan
Feb 05,2020Great furniture, great service, great delivery
scott_west
Jan 30,2020ordered cushions for my sofa, great service was in a sale, easy to follow online service.
Esta Charkham
Jan 27,2020The chairs we got are excellent; but the process of getting them was torture. Bar one salesperson which we found on the 4th visit to our local store, staff are utterly disinterested in offering any advice or support. On one visit 2 sales people sat on a sofa eating popcorn and gossiping for the 10 minutes we were there, ignoring the potential customers around them. We wanted to buy, they did not want to sell; we left. The one sales person we did get on our 4th visit was fantastic and couldn't do enough to help us, which convinced us to purchase. The arrangements for delivery were also made difficult by an inefficient booking service - who in spite of instructions not to ...kept texting - rather than being more business like with email or land line. I had specifically instructed that the mobile phone number was for emergencies only. The woman who booked delivery sighed and huffed when told that a lorry wouldn't get down our street and made me feel quite uncomfortable. When delivery was made - the chaps were charming but unloaded someone else's chairs first ....!!!
Sam
Jan 26,2020Bought our Rose sofa from The Lounge Co and soon noticed weakness in the left hand side which made the front leg bend. A technician was sent to investigate and discovered that the frame was split right across the front and had collapsed on the front left hand side. Sadly, he informed us that he would not be able to repair and therefore The Lounge Co then emailed us and said that we were not covered for damage and suggested that we were responsible for the damage which is ridiculous as there are only two of us and we are not heavy people. We have always taken great care of our furniture so we were saddened at their response especially as they also suggested that we make a claim on our own house insurance! No offer of repair or exchange or refund was mentioned at all. I was devastated!
1 Hampton Park West, SN12 6GU, Wiltshire, GB
http://www.theloungeco.com
GS
Feb 20,2020Can not fault the whole buying process, first class from start to finish. Delivery was scheduled a few weeks after the deposit was paid, I received good updates regarding delivery, and the delivery team was polite and friendly. The sofa itself we are soooo pleased with, excellent quality and great value for money.